Customer Service Representative
Resume:
Supriya Supriya
Available to join immediately.
Iselin, NJ 08830
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative cum sales coordinator Truebell Marketing & Trading LLC - Dubai
December 2021 to January 2023
Customer Service Executive
Emperos DMCC - Dubai
March 2020 to July 2021
Taking care of all the Emperor's flats across Dubai. Updating AIRBNB,PROPERTY FINDER BOOKING.COM ETC, Websites with updated rent. Arranging and schedule the room cleaning on time.and making sure the smooth check-in and Check-outs. Receptionist / Reservations Agent.
Flora Hospitality, Deira
March 2018 to March 2020
Managed hotel reservations and provided essential
customer service via calls and emails with the goal of extending interaction with new/additional products & services.
• Developed, maintained, and supervised professional relationships with all computer associates and updated the manager of all problems; coordinated with the call center to address them.
• Managed all VIP arrivals to ensure that the service standards provided meet their needs and expectations.
• Processed client request such as cancellations and changes to their reservations.
• Attended familiarization trips to international hotels to gain a better knowledge of the hotels and amenities we
offered. Submitted a detailed report to the supervisor.
• Answered inquiries and resolved problems that needed Guest Relation Executive
Clarks Exotica Resort - Bengaluru, Karnataka
January 2016 to February 2018
Ensured all incoming calls with courtesy and provided effective resolution of all guest requests for a range of hotel facilities and operations.
• Maintained knowledge of property facilities, policies & procedures, and current resort events so that tours,
transportation, restaurant reservations, and activities can be arranged upon request.
• Received and handled guests' complaints and coordinated with Duty Manager to resolve issues.
• Supervised, oriented and coached staff to ensure the completion of required tasks.
• Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate
• Coordinated with the requests of guests to other departments such as housekeeping and concierge
• Helped perform night audit and oversaw the safety and security of the hotel, as well as managed any enquiries
punctually and effectively.
• Reviewed and constructed company correspondence
pertaining to billing and financial statements along with guest accounts.
• Documented wake-up call request and printed
contingency list of all guests in case of emergency. Education
Diploma
Skills
• Customer service. Receptionist cum Team leader Overachieving attitude. KSK Homes Dubai, 03-2021 to 07- Verbal communication 2021 communication skills.
• Greets and receives customers in a welcoming manner. Friendly.
• Responds to customers' questions.
• Professional.
• Doing check-ins and Check-outs in the system.
• Adaptable.
• Requesting guest for theirs feedback to improve the service more.
• Patience. service more.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records. TECHNICAL SKILLS
• Conducting or preparing any research that the reporting
• MS-Word manager may require
• MS-Excel
• Various ad hoc requests
• IDS
• Responsible to verify all reservations and prepare the
• WINHMS documentation accordingly.
• OPERA
• Follow the appointment schedules to check for any assistance & services required. CRM
• Assist customers with all the information on the amenities and facilities.
• Manage Check-in and check-outs, respond to customers' queries via online or over the WhatsApp for quick and efficient resolution, and send quotation to direct booking queries.
• Customer service (7 years)
• Guest Relations Experience
• Hotel experience
• Customer service
• CRM software
• Guest relations
• Front desk
• Team management
• Relationship management
• Retail sales
• Cash register
• Cash handling
• Negotiation
• Dispatching
• Salesforce (1 year)
• Customer relationship management
• Microsoft Office
• Logistics
• Inside sales
• Inventory control
• Supervising experience
• Hospitality
• Typing
• Administrative experience
• Phone etiquette
• Order entry
• Sales management
• Heavy lifting
• Leadership
• Supply chain management
• Pricing
• Business development
• Sales
• Supply chain
• Marketing
• Upselling
• Inventory management
• Google Docs
• Help desk
• Customer support
• Human resources
• Scripting
• Purchasing
• Communication skills
• Customer service
• Cash register
Languages
• English - Intermediate
• Hindi - Fluent
Links
http://linkedin.com/in/supriya-ramdev
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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