Customer Service Patient Accounts
Resume:
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GWONNIA L. LEFTWICH
OBJECTIVE
Offering 20 years of experience in Patient Accounting and Customer Service. High integrity and dedication to professionalism in the workplace. Possessing the ability to work with a wide range of professionals representing all age groups, nationalities, and cultures.
SKILLS & ABILITIES
Proficient with Radiology Inc. billing system, Customer Relations Healthcare Regulatory Compliance and Standards, Workflow Management Research and Analysis, Self-starter, Ability to multi-task
EXPERIENCE
OHIO HEALTH-COULUBUS, OHIO
Patient Accounts Representative November 2012 -Present
Complete in/outbound calls on patient accounts
Advise of remaining balances, negotiate payment arrangements, and screen for insurance, billing, or financial aid opportunities.
Update patient demographics, make adjustments or referrals as appropriate
Suggest recommendations for manual charge off based on defined criteria
IQRS (LAW OFFICE OF ERIC JONES)
Medical Collector (Insurance Re-biller) May 2008-August 2012
Kept portfolio of collections for several doctors, Radiology Inc. and the Attorney General’s Office (OSU Hospital)
Gathered insurance information, verified coverage and, re-billing
Collaborated with insurance companies to gather information that would ensure the claims were paid
Arranged payment plans according to patient’s household’s budget
MT. CARMEL HEALTH SYSTEMS, OHIO
Patient Account Analyst October 2000- August 2004
Assisted patients set up payment plans according to their lifestyle and household budgets
Timely processing of activities affecting prompt monetary reimbursement to hospitals for services rendered
Efficient billing of patient claims and third party payers, follow-up, collection activity, and prompt response to customer requests and inquiries
Worked with third-party payers, state/federal/local governmental agencies, and physicians
EDUCATION
AMERICAN SCHOOL OF TECHNOLOGY- COLUMBUS, OHIO
Diploma of Certification for Medical Assistant month 1994
Columbus State Community College- Columbus, OH
Incomplete Date
TECHNOLOGICAL SYSTEMS
Medical Terminology, ICD-9, CPT-4, HCPC codes, UB92’s, HCFA 1500 forms, Microsoft Office, HBO-C, Chartmaxx, OMS, CUBS, Radiology Inc. billing system, Internet and Intranet
REFERENCES
AVAILABLE UPON REQUEST
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