Human Resources Customer Service
Resume:
Adrian
Martinez
Summerville, SC 29485
*********@*****.***
https://www.linkedin.com/in/adrian-
martinez-2b41674
Highly accomplished and motivated individual with a proven track record in sales, human resources, transportation, and managing people. Consistently demonstrates strong leadership, teamwork, organizational, and communications skills. Experienced in providing exceptional customer service while maintaining confidentiality and meeting set goals. Known for positive attitude and ability to build and maintain strong relationships internally and externally. Skills
Communications skills - verbal and written • Data Analytics • Team player • Excellent time management skills • Conflict Management • Applicant Tracking and HR Systems – Virtual Edge, Taleo, ADP Workforce Now, Salesforce, Paycom •
Experience
MCCARTHY TIRE, NORTH CHARLESTON, SC – AUGUST 2023 – PRESENT Location Manager
• Manager of 10 to 15 Mobile Tire Techs, Warehouse, and Office employees
• Meet with Fleet Managers to help them with their tire needs
• Helps develop store budgets and manages expense to ensure goals are met on a quarterly and yearly basis
POMP’S TIRE FORMALLY ROYAL TIRE, MARSHALL, MN - OCTOBER 2020 – AUGUST 2023 Commercial Store Manager
• Manages and develops Commercial Tire Technicians
• Helps develop store budgets and manages expenses to ensure goals are met on a quarterly and yearly basis
• Maintain a safe and clean work environment eliminating HR related issues UNIVERSAL FOREST PRODUCTS, MINNEOTA MN - DECEMBER 2019 – OCTOBER 2020 Dispatch Supervisor
• Monitor shipments and assist in booking delivery and pick-up appointments
• Managed a group of six corporate drivers and worked with external carriers to make sure product is getting delivered on a timely matter
• Develop and maintain positive relationships with drivers, carriers, and customers KRUSE MOTORS, MARSHALL, MN - AUGUST 2019 – DECEMBER 2019 Service Advisor
• Works with customer and technician to identify required maintenance
• Advises customers on necessary and recommended services
• Engage with customers and businesses daily
2
FAMILY HERITAGE, REMOTE - AUGUST 2019 – FEBRUARY 2020 Supplemental Insurance Sales Agent
• Advised customers with detailed information on supplement insurance products such as accident, heart disease, and cancer policies
• Handled daily customer questions in-person and over the phone
• Engaged with customers and businesses regularly to help them find the best group and individual policies
UNIVERSAL PEDIATRICS, SIOUX FALLS, SD - OCTOBER 2017 – FEBRUARY 2019 Full Cycle Corporate Recruiter
• Developed sourcing strategies to identify top talent for open and future positions through mining, networking, referrals, internet sourcing, social media, and job fairs
• Created, built and maintained strong relationships with candidates, colleges, and hospitals MUTUAL OF OMAHA, SIOUX FALLS, SD - JULY 2014 – OCTOBER 2017 Training & Recruiting Specialist
• Warm sourced candidates by networking with business owners and attending networking events
• Created a candidate pipeline of warm and cold candidates and created a list of warm sources to keep in touch with and build a relationship with
• Trained and supported Financial Advisors to help them reach their full potential BRITTON TRANSPORTATION, SIOUX FALLS, SD - SEPTEMBER 2013 – JUNE 2014 Freight Broker
• Managed freight that was being shipped all over the United States
• Monitored shipments and assisted in booking delivery and pick-up appointments
• Developed and maintained positive relationships with drivers, carriers, and customers A&A EXPRESS, BRANDON, MN - APRIL 2013 – AUGUST 2013 Seasonal Dispatcher
• Managed freight that was shipping out of the Western U.S region
• Monitored shipments and assist in booking delivery pick-up appointments THE SCHWAN FOOD COMPANY, MARSHALL, MN - APRIL 2002 – APRIL 2013 Logistics Technician - April 2010 – April 2013
• Monitored Shipments and assisted in booking delivery and pick-up appointments
• Worked with Carrier Relations team to find most cost-effective ways to cover freight needs Corporate Recruiter - April 2007 – April 2010
• Developed sourcing strategies to identify top talent for open and future positions
• Arranged travel for candidates to come to interview for positions
• Recruited for the following positions within Schwan’s Home service – finance, marketing, management, drivers, call center agents, technical positions, etc. Fundraising Operations Specialist - March 2006 – April 2007
• Restructured operations policies and procedures
• Responsible for training of field personnel
• Oversaw and executed fulfillment and delivery of all fundraising orders
• Managed daily relationships with field managers and drivers 3
Senior Motivational Coach/Call Center Agent - April 2002 – March 2006
• Maintained and built relationships with internal and external clients
• Coached and developed new and current call center agents on the phone
• Acted as a team lead for all Motivational Coaches
• Took customer service and sales calls and became an expert in those areas Education
MAY 2004
Major: Business Administration, Minor: Marketing/Southwest Minnesota State University, Marshall, MN
Activities and Awards
• Toastmaster “Competent Communicator” Award
• Former Vice President of Education for Toastmasters Club
• Selected to participate in the following Continuous Improvement teams: Mentoring, Recruiting Initial Hiring/Recruiting Market Challenges, and Evening of Excellence Public Relations team
• Won an award trip to Charleston, SC when working at Mutual of Omaha for being a key member to our agency’s success
• Became a Certified Commercial Tire Service Technician
• Received my certifications as a Ford/Lincoln service expert
• Expert in the following logistics and reporting tools – Manugistics, SAP, Microsoft Access, Microsoft Query Analyzer, Cognos, ReportNet, Procura, BASyS, etc.
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