Customer Service Nursing Assistant

Executive Summary

Through an effective combination of training and years of hands-on experience, I have knowledge and skills in the following areas: customer service, teamwork, and computer software and automation tools. I have the ability to balance multiple tasks, daily operations and new assignments while completing all within established timeframes. To ensure that I provide excellent customer service, I keep myself fully abreast of changes that are made to policy and procedures. I have established strong positive working relationships with management, co-workers and the public I serve. I strive to maintain a positive outlook in interactions with the public while representing the agency I currently work for.

Core Qualifications

10+ Years in customer service

Navigates Windows-based operating system

Positive attitude that builds office moral

Knowledge of Microsoft Office Suit

Maintaining reasonable call handle times

Use/interpretation of policy and procedures

Interviewing techniques for incoming calls

Maintain confidentiality of PII

Composing Written Correspondence

Data Transcription

Certified in doing CPR

Professional Experience

Nursing Assistant, Geisinger Wyoming Valley, Wilkes Barre, PA January 2023 – Present

As a Nursing Assistant my responsiblies include maintaining patient stability by checking vital signs and weight, testing urine and recording intake and output information, provide patient comfort by utilizing resources and materials, transporting patients, answering patients call lights and requests, reporting observations of the patient to nursing supervisor.

Sales Advisor, Ashley Furniture, Wilkes Barre, PA November 2014 – Present

As Sales Advisor I am responsible for using my knowledge of the company and its products or services to connect with consumers and generate sales. My duties include developing sales pitches to sell products or services, access and verify information in databases, initiates and receives direct phone calls, responding to inquiries or requests for information, establishes diaries to follow-up on work, maintain control logs for incoming/outgoing work and identify and correct discrepant or missing information.

Instructor, Jolie Health and Beauty Academy, Wilkes Barre, PA March 2014 – June 2018

A Classroom Instructor is responsible for supervising, educating, and supporting students to help them accomplish learning benchmarks. My duties include planning lessons that target specific skills and concepts, compose written responses to simple inquiries, report on progress of students and managing classroom behavior to keep all pupils engaged in the lesson and providing individual support and feedback.

Mortgage Specialists, Genpact Mortgage Services, Hanover Twp, PA January 2011 – November 2014

My responsibilities included scheduling, correct errors and omissions on documents, enters data such as money amounts, names and social security numbers, monitors and controls assigned work and explains benefit or record information of a legal or technical nature. As a Subject Matter Expert (SME) I was the go-to person for multiple processes which ranged from customer service to backend processing. Due to my knowledge, ability to work independently and my flexibility, I managed both day shifts, and evening shifts based on call volume requirements.

Education

Jolie Health and Beauty Academy

Graduate, 2013

West Side Area Vocational and Technical School, 2007

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