Mental Health Customer Service
Resume:
CECILIO DE LEON
**************@*****.***
Spring Hill, FL 34609
SUMMARY Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client and families a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
• Client Goal Planning
• Case Documentation
• Biopsychosocial Assessments
• Clinical Interventions
• Family Therapy Aptitude
• Skill Building
• Patient Education
• Goal Setting
• Treatment Planning
• Mental Health Assessment
• Crisis Intervention
• Mental Health Evaluations
• Tracking Client Progress
EXPERIENCE
MENTAL HEALTH ADULT CLINICIAN 01/2024-Current - AMP Mental Health Miami, FL 33145
• Conducted initial assessments to determine patient's current level of functioning and needs.
• Managed crisis situations by providing appropriate interventions and referrals.
• Collaborated with multidisciplinary teams to ensure coordinated care for patients.
• Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management.
• Developed relationships with community resources to provide additional support for clients.
• Created a safe environment that fosters trust, understanding, and respect between therapist and client.
• Observed ethical standards of practice as outlined by professional organizations.
• Maintained confidentiality of records relating to clients' treatment.
• Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
MENTAL HEALTH CHILDREN CLINICIAN I 09/18/2023- Current- Mary Welsh Foundation- Spring Hill FL
• Conducted initial assessments to determine patient's current level of functioning and needs.
• Managed crisis situations by providing appropriate interventions and referrals.
• Collaborated with multidisciplinary teams to ensure coordinated care for patients.
• Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management.
• Developed relationships with community resources to provide additional support for clients.
• Created a safe environment that fosters trust, understanding, and respect between therapist and client.
• Observed ethical standards of practice as outlined by professional organizations.
• Maintained confidentiality of records relating to clients' treatment.
• Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
MENTAL HEALTH THERAPIST INTERN 01/2019 to 09/2023 Phoenix Counseling - Spring Hill, FL
• Assisted in the development of treatment plans for patients based on their individual needs.
• Conducted initial assessments to determine patient's current level of functioning and needs.
• Documented all sessions in accordance with agency policies and procedures.
• Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management.
• Managed crisis situations by providing appropriate interventions and referrals.
• Created a safe environment that fosters trust, understanding, and respect between therapist and client.
• Monitored patient's physical condition by observing signs and symptoms or changes in behavior.
• Counseled family members to assist in understanding, dealing with or supporting clients or patients.
• Referred patients or clients to community resources or specialists.
MENTAL HEALTH FAMILY CLINICIAN 07/2020 to 03/2022 Gulfcoast Family Services - NPR, FL
• Assisted in the development of treatment plans for patients based on their individual needs.
• Conducted initial assessments to determine patient's current level of functioning and needs.
• Managed crisis situations by providing appropriate interventions and referrals.
• Collaborated with multidisciplinary teams to ensure coordinated care for patients.
• Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management.
• Developed relationships with community resources to provide additional support for clients.
• Created a safe environment that fosters trust, understanding, and respect between therapist and client.
• Observed ethical standards of practice as outlined by professional organizations.
• Maintained confidentiality of records relating to clients' treatment.
• Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
MENTAL HEALTH THERAPIST INTERN 03/2016 -10/2018 Northside Behavioral Center - Tampa, FL
• Assessed patients for risk of suicide attempts or harmful behavior toward others.
• Modified treatment activities or approaches as needed to comply with changes in clients' status.
• Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
• Developed and implemented treatment plans based on clinical experience and knowledge.
• Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
• Responded to crisis situations when severe mental health and behavioral issues arose.
• Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
• Promoted an environment conducive to emotional growth and healing through active listening techniques.
• Observed ethical standards of practice as outlined by professional organizations.
• Provided individual and group counseling to clients with mental health issues.
• Conducted initial assessments to determine patient's current level of functioning and needs.
• Assisted in the development of treatment plans for patients based on their individual needs.
• Managed crisis situations by providing appropriate interventions and referrals.
BEREAVEMENT COORDINATOR 02/2009 - 01/2016 Gulfside Hospice Care - New Port Richey, FL
• Provided emotional support to grieving family members and friends.
• Organized bereavement support groups and activities.
• Monitored budgeting and spending related to bereavement services.
• Maintained accurate records of all services provided to clients.
• Developed informational materials regarding available bereavement resources.
• Facilitated communication between client families and other service providers.
• Compiled data on demographics, preferences, satisfaction levels.
• Conducted outreach efforts within local communities to raise awareness of services offered.
• Attended conferences, workshops, seminars. related to grief counseling.
• Supported fundraising initiatives geared towards expanding bereavement programs.
• Scheduled or conducted new employee orientations.
• Created marketing strategies to promote the organization's bereavement offerings.
• Assisted families in making arrangements for memorial services and burials.
EDUCATION AND TRAINING Spring Field College - Tampa, FL
Master of Science
Mental Health Counseling, 05/2014
Lehman College of The City University of New York - The Bronx, NY
Bachelor of Arts
Social Work, 05/2005
Bronx Community College of The City University of New York - The Bronx, NY
Associate of Science
Human Services, 08/2001
LANGUAGES Spanish: Full Professional
English: Full Professional
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