Regional Sales Director

Lisa Glidden

**** ** *** ******, ******* Beach, Florida • +1-954-***-**** • *********@*****.*** •

linkedin.com/in/lcglidden1

Southeast Regional Sales Director

With over 20 years of experience as a high-performing Healthcare Sales Executive, I have a proven track record of driving revenue growth, exceeding sales targets, and building strong client relationships. Currently, I am the Regional Director of Sales for Nasco Healthcare, where I lead sales initiatives across the Southeast Region and manage exclusive distributor relationships in both Canada and the Southern regions. Key achievements in my career include consistently surpassing yearly sales targets, achieving 60% over goal in my first year at Nasco Healthcare, and building a six-figure pipeline within six months at a VC-funded healthcare startup. My strategic sales approach and deep understanding of the healthcare industry, especially in innovative and technology-driven solutions, have consistently delivered exceptional results. WORK EXPERIENCE

Nasco Healthcare 10/2021 - Present

Nasco Healthcare provides high-quality, realistic medical simulation products designed to enhance healthcare training and improve patient outcomes. Their innovative solutions support medical professionals in developing essential skills. Southeast Regional Sales Director • Full-time

Medinas Healthcare • Berkley, CA 07/2019 - 10/2021 Medinas Health, the 2018 WeWork Creator Award-winning startup based in Berkeley, CA, offers an online platform for the buying and selling of pre-owned medical equipment. YCombinator.

Developed and implemented strategic sales plans that drove a 50% growth in key accounts year over year.

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Led a high-performing sales region, mentoring and coaching inside sales partners to achieve individual and team sales targets consistently.

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Increased regional sales by 45% within the first year, resulting in $1.5 million in additional revenue for the company.

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Identified and secured partnerships with leading healthcare systems, resulting in a 40% increase in new business and expanding Nasco Healthcare's footprint in key markets.

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Executed strategic market entry plans for new products, driving adoption and sales growth by 35% within the first year of launch.

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Developed and maintained a robust pipeline of high-potential leads, converting over 60% into long-term clients through targeted outreach and personalized engagement

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Director Of Hospital Solutions • Full-time

DOTmed.com, Inc • Southeast-Midwest Region 10/2018 - 07/2019 DOTmed.com is a public trading platform and open marketplace for buying and selling medical equipment, parts, and services for healthcare professionals, medical equipment manufacturers, brokers, and dealers.

Regional Sales Manager-Healthcare Asset Management Zeustra • Miami/Fort Lauderdale Area 06/2017 - 10/2018 Zeustra is an independent strategic advisory firm providing clients with a complete range of real estate advisory and M&A services including monetizing real estate, financing an acquisition, negotiating leases, and selling medical practices. Director of Sales and Operations: Healthcare Investment Properties Centurion Service Group A TRIMEDX Company • Northeast Region 12/2014 - 06/2017 Centurion Service Group offers live online and timed auctions for medical equipment allowing people worldwide to bid on used, as-is medical equipment and provides Enhanced customer journey by deploying new technologies to increase satisfaction and engagement, resulting in a 70% boost in customer satisfaction scores and an expedited sales cycle.

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Facilitated introduction of Medinas to Group Purchasing Organizations (GPO's) to gain market share, visibility and expedite the sales cycle.

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Led successful negotiation to secure the first hospital system deal with the largest IDN in the nation, jump-starting territory business to profitability and generating substantial revenue.

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Created and led a national strategy for prospecting new business while sustaining and expanding existing partnerships.

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Led the development of a broad network of customer relationships by traveling regularly to meet hospital executives, supply chain, and biomedical leaders, contributing to a 75% increase in customer referrals and business growth.

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Improved efficiency by 50% through spearheading and coordinating the launch of a logistics program for surplus medical assets, resulting in streamlined operations and cost savings.

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Fostered 30% growth in client relationships nationwide, leading to a 40% boost in market share for healthcare asset management services.

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Increased revenue by 40% through the design of customized solutions, resulting in improved financial performance and business growth.

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Increased asset management program participation by 35% through proactive customer follow-up and support, resulting in improved customer satisfaction and retention.

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Tripled sales pipeline through the introduction of innovative sales processes, leading to a substantial increase in client acquisition and business growth

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Drove a 50% increase in web traffic by implementing an inbound marketing system, elevating online presence

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Led the adoption of new technologies and digital tools, enhancing customer interactions and satisfaction, resulting in a 50% improvement in operational efficiency.

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healthcare system asset management solutions.

Regional Account Manager

Lifesigns - Physical Exam Clinic • Greater Atlanta Area 11/2009 - 09/2015 Lifesigns provides comprehensive physical examinations and screenings for medical patients in clinics throughout the nation.

Director of Operations

Banana Republic •

Greater Milwaukee Area, Greater Florida Area, Greater Atlanta Area 11/1999 -

11/2009

Manager of Customer Experience

Ascension Columbia St. Mary's Hospital - Milwaukee Campus • Greater Milwaukee Area

08/2001 -

09/2003

In Milwaukee, WI, Ascension Columbia St. Mary's Hospital - Milwaukee Campus is a critical care hospital and ER with advanced specialty care services. Ascension Columbia St. Mary's Hospital - Milwaukee Campus in Milwaukee, Wisconsin delivers tertiary specialty and 24/7 emergency care. And, we have a level IV trauma center. We provide advanced surgical care for serious and life-threatening injuries and illnesses. Our care teams listen to understand your health needs and deliver care that's right for you. Ascension Columbia St. Mary’s Milwaukee is a destination for specialty care - including heart and vascular health, cancer care, stroke care, orthopedics and women’s health. Our OB-GYN maternity care teams at our Birthing Center deliver a personalized birthing experience. We offer a wide range of minimally invasive procedures using robotic-assisted technology, imaging and lab tests, a dedicated inpatient rehabilitation center, all on one campus. Maintain client relationship while ensuring customer compliance with contracts and drove compliance for clients operating outside of agreements by 40%

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Increased sales of healthcare asset management services by 30% within first year, leading to a revenue boost of $500,000

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• Managed 300 accounts throughout Eastern US and increased YOY growth by 25% Redesigned and executed industry-leading customer experience strategies, resulting in a 52% increase in patient volume year-over-year for 4 consecutive years

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Managed the end-to-end customer journey, ensuring a seamless, engaging, and highly personalized experience, resulting in a 50% increase in customer loyalty and business growth.

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Improved customer satisfaction ratings by 60% through implementing new operational processes, leading to increased customer retention and loyalty.

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Revamped customer experience strategies, resulting in a 40% increase in customer satisfaction and loyalty, driving business growth.

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Collaborated with cross-functional teams to resolve customer issues, resulting in a 65% increase in customer satisfaction. Strengthened internal and external relationships, driving service excellence and business growth.

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Managed and enhanced the end-to-end customer journey, ensuring a seamless, engaging, and highly personalized experience, which led to a 70% improvement in service delivery and customer satisfaction.

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CNA- Mom Baby, Labor Delivery, NICU, Burn Unit

EDUCATION

University Of Wisconsin • Milwaukee, Wisconsin, USA 01/1999 - 12/2003 CNA in CNA

Columbia St. Mary's CNA Program 01/2001 - 12/2001

I was one of 5 individuals hired for a CNA position that was paid for by St. Mary's Hospital. Not only was I hired for a CNA position but my education was paid for by the hospital in addition to being paid for my time in the accelerated 2.5 week program. This was a highly sought after position/program that only 5 out the 200 hundred that applied would be selected. I was honored to be 1 of the 5 candidates selected based on aptitude, integrity and personality.

CERTIFICATIONS

Real Estate 63-Hour Sales Associate Pre-License Course Completion 07/2019 - Present

Gold Coast Schools

Duolingo Spanish Fluency: Elementary (Estimated) 01/2016 - Present Duolingo

PROJECTS

Implementing and Initiating systems Company-wide 10/2013 - Present Initiated, Organized and implemented a GPO for the organization saving the 60% in Lab Services, Medical Equipment and supplies. Initiated and Assisted the CBO in implementing a super bill specific to our services to help expedite the billing and reimbursement process. VOLUNTEERING & LEADERSHIP

American Heart Association American Stroke Association 09/2013 - 01/2014 Team Captain

I organized my company team for the AHA Walk in addition to working at one of the booths. SKILLS

Business Development, Client Presentation, Client Prospecting, Client Relationships Strengthening, Clinical Supply Management, Continuity of Care, Customer Interaction, Customer Relations, Customer Relationship Management (CRM), Customer Retention, Assistance with patient care and education Assistance with patient documentation, health records maintenance per HIPAA guidelines and inventory management within patient rooms and nursery

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Participation and assistance with various departments such as, ICU, NICU, Burn Unit and Labor and Delivery

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Customer Satisfaction, Customer Service, Direct Client Interaction, Employee Wellness, Group Purchasing, Healthcare, Healthcare Industry, Healthcare Management, Health Care Systems, Health Promotion, Hospitals, Hospital Sales, Inbound Marketing, Inside Sales, Key Client Relationships, Leadership, Loyalty, Marketing Planning, Market Share, Medical Device, Medical Practice Management, Medical Sales, Medical Simulation, Microsoft Office, Negotiation, New Business Development, New Market Growth, Online Presence Management, Operations Management, Patient Outcomes Management, Patient Satisfaction, Pharmaceutical Sales, prospecting, Public Speaking, Real Estate, Relationship Building, Revenue Forecasting, Revenue Growth, Revenue & Profit Growth, Sales Growth, Sales Leadership, Sales Management, Sales Operations, Sales Pipeline, Sales Presentation, Sales Process, Sales Prospecting, Sales Recruitment, Sales Targets, Sales Territory, Software as a Service, Software as a Service (SaaS), Strategic Planning, Strategic Planning for Growth, Strategic Selling, Territory Development, Territory Growth, working with healthcare executives, Working with Physicians

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