Software Engineer Senior Analyst

Shivani Reddy Gunna

704-***-**** # shivanireddy**51gmail.com ï linkedin.com/in/shivani-reddy-gunna Education

University of Cincinnati Aug 2023 – Dec 2024

Master of Engineering in Computer Science Cincinnati, Ohio Technical Skills

Languages: Java, Python, C/C++, C#, HTML, CSS, JavaScript, SQL(Structured Query Language),MYSQL, PostgreSQL Tools & Frameworks: ReactJS, NodeJS, Angular, Excel, Amazon Web Services (AWS), Scrum, Docker, ServiceNow, Git, JIRA, Agile, Flosum, Kubernetes, .NET, Visual Studio Code, Salesforce (Admin, Apex and Triggers), Aura, Visualforce, LWC (Lightning Web Components)

Certifications: Salesforce Associate, Python course(Coursera), Wipro Talent Next Course on Java J2EE Courses: Data Structures, Computer Engineering, Algorithms Analysis, Database Management, Distributed Operating Systems, Artificial Intelligence, Cloud Computing, Web Technologies, Machine Learning Experience

Capgemini June 2022 – July 2023

Senior Analyst/Software Engineer Bangalore, Karnataka

• Resolved user issues and administered incident response systems, ensuring seamless customer support. Conducted troubleshooting and executed changes based on user stories, reducing average issue resolution time by 25%.

• Worked on Case Entitlements, Email-to-Case, Assignment rules and performed seamless end-to-end deployment with Flosum Migration Tool, assuring zero disruption to customer service operations throughout the development life cycle.

• Engineered custom Apex triggers and classes, automating intricate business processes. Post-development, executed rigorous validation, unit, and integration testing to uphold top-notch code quality and ensure seamless functionality.

• Developed and enforced a triage system based on severity, impact, and customer SLA agreements, resulting in a 20% reduction in response time for urgent cases and a 10% increase in customer satisfaction.

• Orchestrated the migration of data from legacy systems using Data Loader, seamlessly integrating with cross-functional teams to implement RESTful API integrations with external systems safeguarding a smooth transition.

• Developed Customer & Partner Service (CPS) Application using automation tools to streamline case management, reducing support costs by 18% and validating compliance. Integrated CI/CD for continuous delivery and updates.

• Improved system performance with SOQL queries in Apex Triggers, reducing query execution time by 24%. Capgemini February 2022 – April 2022

Senior Analyst Intern/Software Engineer Intern Bangalore, Karnataka

• Created Certificate Management app to optimize Salesforce voucher tracking, enhancing security and user experience with a focus on effective project management.

• Incorporated UI/UX principles in designing and configuring Workflow Rules, Page Layouts, Approval Process, Email Alerts, Field Updates and OutboundMessages based on user requirements.

• Designed and deployed custom reports and dashboards within Service Cloud, delivering real-time insights into service operations and improved service efficiency through collaboration with cross-functional teams.

• Implemented and maintained robust security measures, including the creation of permission sets, field-level security, and sharing rules to protect data confidentiality.

• Demonstrated strong communication skills and also interpersonal skills through team collaboration and client interactions LetsGrowMore November 2021 – December 2021

Data Science Intern Virtual

• Leveraged LSTM neural network for stock market prediction, optimizing sequential data analysis and securing high- quality training datasets through data processing and cleansing.

• Created an interactive Plotly Dash dashboard for stock analysis, demonstrating proficiency in data visualization and web development. Engineered and optimized LSTM model architecture for precise time-series forecasting. Projects

Non-Verbal Communication Translator for Speech Impaired Python, ML, OpenCV, Image Processing

• Applied computer vision for 90% accuracy in real-time sign language to text conversion, managing both front-end and back-end. Published findings in the AIP journal, demonstrating expertise in computer vision and deep learning. Bitcoin Price Prediction Python, Matplotlib, Keras, Pandas, Sklearn, NumPy

• Developed a 94% precise Bitcoin price predictor with an advanced random forest algorithm. Conducted thorough testing and prioritized detailed technical documentation.

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