Customer Service Manager

STEVEN (EDDIE) BRONSON

**** **** ***** ****, *******, AR 72131 · 870-***-****

**********@*****.***

Career Objective: To use my years of experience in the field of auto and implement repair and maintenance to best optimize customer service and repair cost in the auto warranty industry.

EXPERIENCE

2018 – PRESENT

PETRUS AUTO SALES (STUTTGART, AR)

Service Manager-Managed staff of 20 employees. Scheduled and planned vehicle repair and coordination of repair parts for customers. Prioritized and delegated repairs based on technician skill sets, needed parts availability, and customer need. Supervised warranty administrator, oversaw repairs to align with warranty coverage for parts and labor, and coordinated with warranty inspectors for needed approvals. Responsible for inventory management of parts and service for profitability. Maintained software records of vehicle repairs. Interfaced with customers regarding explanation of automobile issues, timing, and cost of repairs. Department maintained 98.5% positive customer review ratings for past 12 months.

2015-2018

GREENWAY IMPLEMENT COMPANY (STUTTGART, AR)

Location Manager (2016-2018) – Oversaw sales, service, and parts departments for Stuttgart location (staff of 15 employees). Managed budget and financials, approved sales of implements, priced and approved trade-ins, worked with wholesalers for certain equipment trade-ins, assisted sales staff with development of customer base through on site customer visits. Represented the company through involvement in Stuttgart Chamber of Commerce.

Service Manager (2015-2016) – Managed staff of 7 employees. Interfaced with farmers to estimate equipment repair, scheduled and coordinated supply of needed parts and technician availability prioritizing work based on customer situation and customer priorities. Supervised warranty administrator and oversaw and approved planned work before submitted for warranty approval.

2014-2015

SMART AUTO SALES (PINE BLUFF, AR)

Service Manager-Managed service department overseeing service advisor, warranty administrator, technicians, and support staff. Streamlined department and improved profitability and customer service.

1999-2014

PETRUS AUTO SALES (STUTTGART, AR)

Service Manager (2000-2014)-Managed service department for service advisor, warranty administrator, technicians, and support staff.

Parts Manager (1999-2000)-Ordered parts needed for customer repair as well as maintaining stock parts for optimum balance of availability of frequently used parts with management of parts inventory value.

1998-1999

NAPA AUTO PARTS (STUTTGART, AR)

Sales Associate-Responsible for day-to-day operation of parts store. Reorganized inventory stocking methods and management.

1993-1998

NETWORK DESIGN ENGINEERING INC (LITTLE ROCK, AR)

Project Manager-Oversaw design and layout of 911 systems for municipalities and counties. Worked with county officials on project definition, provided status reports and project implementation. Managed team of up to 15 employees. Coordinated start up of new systems and troubleshooting of existing systems issues.

1990-1993

CT&T (NORTH LITTLE ROCK, AR)

CAD Draftsman

1988-1990

MENARD MANUFACTURING INC (CONWAY, AR)

CAD Draftsman

EDUCATION

1987-1988

COMPUTER DRAFTING CERTIFICATION, PULASKI VOTECH

RELEVANT WORK ACCOMPLISHMENTS

Maintained Ford and Chrysler training certification.

Improved customer service and profitability in all service manager rolls held.

1990-1993

CT&T (NORTH LITTLE ROCK, AR)

CAD Draftsman

Contact this candidate