Customer Service Representative
Resume:
JORDEN
DROESBEKE
***************@*****.***
Woods Cross, UT 84087
Highly experienced customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. PROFESSIONAL SUMMARY
Vecters - Sales Associate
Sandy, UT • 12/2023 - Current
Amazon - Package Handler
North Salt Lake, UT • 06/2020 - 11/2023
Telepreformance USA - Customer Service Representative Ogden, UT • 06/2021 - 01/2022
WORK HISTORY
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
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Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
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Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
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Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
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Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
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Improved package handling efficiency by implementing proper sorting and organizing techniques.
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Reduced damage rates for packages through careful handling and adherence to safety protocols.
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Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
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Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
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Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
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Contributed to increased productivity by working effectively in high-pressure situations.
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Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
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• Enhanced customer satisfaction by promptly addressing concerns SKILLS
• Client Account Management
• Payment Processing
• Business Development
• Product Sales
• Sales Development
• Order Processing
• Reliable and Punctual
• Inventory Control
• Contract Preparation
• Sales Goals Attainment
• Exceptional Customer Service
• Cleaning Techniques
• Fraud Detection
• Cash Handling Accuracy
• Problem-Solving Skills
• Flexible Schedule
• Merchandise Display
• Money Transfer Systems
• Strategic Planning
• Conflict Resolution
• Sales Forecasting
• Excellent People Skills
• Guest Relations
• Cash Register Operation
• Merchandising Knowledge
• POS System Operation
• Money Handling
• Inventory Tracking
• Time Management
• Teamwork and Collaboration
Woodscross High
Woods Cross, UT • 08/2019
High School Diploma
EDUCATION
food handlers permit
CERTIFICATIONS
Microsoft word and excel
SOFTWARE
Burger King - Manager
Clearfield, UT • 03/2018 - 02/2019
Wendys Restaurant - Crew Member
Bountiful, UT • 02/2016 - 04/2018
and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Increased team productivity by implementing streamlined processes and effective communication strategies.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Reduced operational costs through comprehensive process improvement initiatives and resource management.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
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Maintained professional, organized, and safe environment for employees and patrons.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Cross-trained existing employees to maximize team agility and performance.
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Improved customer satisfaction by providing friendly and efficient service at the register.
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Enhanced team productivity by maintaining a clean and organized workspace for crew members.
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Ensured accurate order fulfillment with diligent attention to details while assembling meals.
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Contributed to increased sales by upselling menu items and promoting special offers.
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Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
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Assisted in reducing wait times by efficiently managing customer queues during peak hours.
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Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
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INTERESTS
• music, art, and the outdoors
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