Front Desk Customer Serviced

Greethel Gomez

682-***-**** *************@*****.*** Burleson, TX 76028

WWW: Bold Profile

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Information Protection

Safety and security procedures

Guest Relations

Front Office Support

Fluent in Spanish and English

Credit and cash payments

Great Customer Service

Time Management

Problem-solving skills

Team Oversight

Effective Planning

EXPERIENCE

Front Desk Agent, Radisson Fort Worth North Fossil Creek, January 2022-Current

Fort Worth, TX

· Greeted customers in a professional and friendly manner.

· Performed bookkeeping activities to balance accounts and conduct nightly audits.

· Kept records of room availability and guest accounts, manually or using computers.

· Computed bills collected payments and made change for guests.

· Recorded guest comments or complaints, escalating to management for immediate resolution.

· Assisted guests at check-in, providing information on various services within hotel.

· Communicated safety processes and procedures with customers during emergencies.

· Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

· Supervised daily operations of hotel front desk in absence of manager.

· Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

· Completed end-of-day reporting and balanced registers to maintain financial accuracy.

· Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

· Answered phones, responded to inquiries, and took messages.

· Assisted with check-in and check-out procedures for guests.

· Verified accuracy of room rates and other charges during check-in process.

· Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

· Monitored security cameras in lobby area as needed.

· Addressed customer needs in a timely manner.

· Handled payment processing and provided customers with receipts and proper bills and change.

· Worked with housekeeping and maintenance staff to address and resolve building and room issues.

· Posted charges, updated accounts and issued bills to departing guests.

· Responded to inquiries and room requests made online, by phone and via email.

· Coordinated with internal departments to handle wide range of guest needs.

· Input and confirmed reservations for guests.

Banquet Server, Radisson Fort Worth North Fossil Creek, January 2023-May 2023

Fort Worth, TX

Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.

Provided prompt, friendly service to all guests during banquets or catered events.

Carried trays of food items from kitchen to dining areas.

Served beverages and appetizers to guests in an efficient manner.

Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.

Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.

Changed table settings between courses as necessary.

Provided refills on drinks as requested by customers.

Removed trays and stacked dishes for return to kitchen after finished meals.

EDUCATION AND TRAINING

High School Diploma

Diamond Hill-Jarvis High School, Fort Worth TX June 2022

Some College (No Degree)

Accounting And Business Management, Texas Wesleyan University, Fort Worth TX

LANGUAGES

English:

Full Professional

Spanish:

Full Professional

REFERENCES

References available upon request.

Contact this candidate