Customer Service Office Administrator

Jennifer L. Ament 434-***-****

Floyd, VA ************@*****.***

PROFESSIONAL SUMMARY

Administrative Management Professional dedicated to excellence in communication, problem solving and attention to detail through quality business performance.

AREAS OF EXPERTISE INCLUDE

Business Management and Operations (strategy, efficiency, marketing, leading)

Retail Sales and merchandising. Leading staff to excel in daily and monthly goals.

Budget Planning and Administration (timeliness, detail oriented, research)

Physical Therapy and Natural Health, Massage Therapy (learning, implementing, listening)

Personnel Leadership and Instruction (marketing, conceptual ideas, motivation, delegation)

Quality and Safety Assurance (validity, reliability, relevance)

Facilitate all applicable paperwork for moving in new residents, liaison for community systems management, communications, and repairs.

Financials (billing, posting, A/R) using Yardi system.

Entrepreneur (marketing, creativity, passion, tenacity)

EXPERIENCE AND QUALIFICATIONS

Business and Office Management

Collegiate Community, Virginia

Banking - Part time teller Floyd, VA

Collegiate Mental Health Facility - Office Services Specialist Blacksburg, VA

Senior Independent Living Facility-Residential Lifestyle Manager Salem, VA

Program Administrative Assistant: Jobs Plus, Roanoke VA

Managing Key Holder: Pier 1, Christiansburg, VA

Office Administrator: Caton Companies, Maple Tree Rentals Staunton, VA

Managing Key Holder: Francesca’s, Charlottesville, VA

Office Administrator: Re Max Advantage, Waynesboro, VA

Event planning software, customer contact and planning, customer service.

Case management and performance tracking tool, Yardi, used by public housing authorities.

Accounting and Administration: detail oriented, time management, adept in technology

Administrator of rent-to-own subsidiary of financial alternative loan company

Scheduler of appointments and emergent nature processing of calendars

Customer service: Excellent verbal and written communication skills

Accurately processed all accounts payable and accounts receivable (A/P and A/R) transactions. Systematic follow-up of accounts

Maintained Profit and Loss (P&L) ledgers and meticulously tracked all applicable bookkeeping entries. Time management skills utilized here

Reported all financial updates to senior-level management with respect to multiple accounts.

Business and Office Management Cont.

Guaranteed unit level standards for all areas of cash-flow management and delinquent account reconciliation. Collections and repossessions

Training of new staff, computers, cash drawer, policies and procedures opening & closing

Financials of open and close the boutique, merchandising with use of digital plans, meeting sales goals. Resourceful and anticipated needs of the customer

All administrative duties to include computer skills, multi-line phone system, scheduling.

Ordering of supplies, ordering of meals for meetings and events, support of 18 staff

EDUCATION AND CERTIFICATIONS

Associates of Applied Science Wytheville Community College, Wytheville, VA December 2019

Certificates: AST/HIM (Administrative Support Technology/Health Information Management, ICD-10 Medical Billing and Coding) Wytheville Community College, Wytheville, VA December 2019

Certificate in Transcription December 2019

Certificate in Billing and Coding December 2019

Proof Reading December 2019

OTHER EMPLOYMENT HISTORY

7/2021 – 12/2021 Assistant manager and retail manager for café/retail establishment and a café/hotel business Floyd, VA

11/2019-3/2020 Store Sales Lead but began as a holiday temporary hire at Pier 1 Imports Christiansburg, VA (Store Closed)

2017-2020 part time positions to support myself while returning to college to complete an associate degree at Wytheville Community College. Wytheville, VA

Cracker Barrel: Cashier Retail

Loves Truck stop: Cashier, Customer Service

State Farm Insurance: Marketing calls

Massage Therapist: Independent Business Owner since 2005, Various Cities in Virginia and Florida.

Business Owner Artistic Treasures, Art Cooperative-50 artisans Leesburg, VA

Jennifer L. Ament 434-***-**** ************@*****.***

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