Business Analyst

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Profile Summary

• Certified Scrum Master, Product Owner, Sr. Business System Analyst, Test

specialist, Test Manager, Project Management with 19+ years of experience in Stakeholder Management, Data Management, Project monitoring and controlling, Team Management, Test Management, Estimation, Cost Management (Planning and Billing), testing and validation of complex software systems.

• Experience in leading requirements Analysis & Design, Applying analytical processes to IT projects involves utilizing data-driven methodologies and tools to enhance decision-making, improve project outcomes, and optimize project performance.Gathering Functional and Business Requirements, User Interface Specifications, Technical Design, writing User stories and Acceptance criteria.

• Coordinated with stakeholders and gained rich experience in managing the tasks and Assist product owners and managers with backlog management. Customer interaction during requirement phases and conducts UAT for business. Well experienced in Agile and Scrum Process and a Certified Scrum Master (CSM). Facilitate sprint planning, daily stand-ups, and retrospectives.

• Experience writing functional design documents, creating/maintaining EDI maps and specifications, troubleshooting complex EDI failures, working with external EDI partners, and testing interconnected systems

• EDI Map Testing using EDI X12 and EDIFACT Standards and Testing of EDI files and data.

• Experience with HIPAA Standard/EDI standard Transaction:834,835,837 to identify the key data sets elements to the designated record set.

• Familiarity with Sabre Global Distribution System (GDS) for Booking and Reservation system.

• Experience in Investment banking like Trading, Retirement plans, Stocks.

• Experience in Health Insurance products like Group products, Individual products etc.

• Involved in the implementation of REST APIs. Contributed to enhancing application performance and ensuring optimal outcomes by exposing and integrating APIs within our application.

• Experience in working in large scale Integration and data migration projects where 10 to 12 interfacing systems involved.

• Data management activities involving comparison between existing legacy and new systems

• Providing Implementation and delivery support.

• Handled major deployments of projects which needed support from across the globe internally and from the third-party vendor.

• Expert in designing and developing Business Test Scenarios and supporting the development team on requirements.

• Supporting Defect triages and providing the input in resolution of the defects and directing to right business stakeholders

• Engaged in projects on Software as a Service (SaaS) platforms.

• Experience working within an Agile environment and Migration Projects.

• Experience in working though the current Small Scale Change requests received from the Business with a view to carrying out the analysis and identifying the optimal solution.

• Review and approve functional and non-functional test scenarios identified and designed by testing teams.

• Experience in testing with various test tools like HP ALM, JIRA, MS SQL Server and Oracle Databases, QTP, Selenium.

• Test Plans/ Test Strategy Documents Creation.

Domain/ Sub-Domain –

• Banking

• Internet banking/payments

• Cheque Truncation

system(Inward, Outward

Clearing)

• Travel(Airline)

• Health Insurance

• HR

• Surface Transport.

• Supply chain Management

Core Competency –

• Stakeholder Management

• Business Analysis

• Manual Testing

• Test Management

• Test Coordination

• Test Estimation

Technology Proficiency –

• Technology - C, HTML,XML,CSS,IIS

• Tools - Automation Testing Tools:

SOAP-UI,QTP 9.2,Selenium.

• Database - SQL Server(2008); Oracle

SQL Developer

• Tools- HP ALM (QC), JIRA, Rally, Star

team, Putty, SSH Client, Service Now,

Workday, POSTMAN, FileZilla

• Operating Systems - Windows XP,

UNIX,LINUX.

• Methodologies - Agile - Scrum,

Waterfall, V-Model,

• ERP- WISE,EPICOR,OPERA

Industry Certifications –

• SCRUM MASTER Certified

• QTP Certified

• PMP(PDU’s))

Education –

MBA in Project Management from

SMU 2011

B.E in Electronics & Telecom from

North Maharashtra University 1998

RENUKA CHOWDHURY

SCRUM MASTER CERTIFIED®

SR. BUSINESS ANALYST/SR.TEST

SPECIALIST

VISA STATUS: L2 EAD

MOBILE#: 949-***-****

EMAIL:

******.****@*****.***

2

• Prepares / updates the metrics dashboard at the end of a phase or at the completion of project.

• Managing daily allocations and tracking team performance. Work Experience

Oct’23 -Till Date UNIS Fulfillment and Transportation, United States California as Sr. Business System Analyst Apr’19 – Jul’23 Infogain Pvt Ltd, Bangalore as Sr. Business Analyst/SME. Jul’11 – Jun’18 NIIT Technologies Ltd, Greater Noida as Senior Test Specialist /Scrum Master Dec’06 – Jun’11 Pyramid IT Consulting, Noida as Senior Quality Analyst/Test Lead Mar’04 – Oct’06 Quantum Solutions, New Delhi as Software Test Engineer Annexure (Projects Undertaken)

Client: UNIS Fulfillment and Transportation, US California (Supply Chain) Period: Oct 2023- Till Date

Description: Employed as a Senior Business System Analyst at UNIS, a 3PL fulfillment and transportation supply chain management company centered around assets. Responsible for outsourcing e-commerce logistics operations to a third-party entity, encompassing tasks such as inventory management, warehousing, and fulfillment. Worked on SaaS Platforms Collaborating with clients undergoing onboarding processes with UNIS to comprehend their business needs and deliver optimal solutions. Worked in API, EDI X12, EDIFACT, JSON, XML based integrations. Managed day-to-day EDI operations within the ERP system, ensuring seamless transactions with trading partners and troubleshooting business process issues. Actively involved in integrating and implementing APIs and EDIs for streamlined operations. Conduct requirements and design sessions with functional areas defining enhancements and priorities.Involved in the Defect Triage meetings which helps us to resolve the bugs easily and improve the quality of the products. Leading a team of 2-3 BA's. Allocating, Assigning, and reviewing their work. Client: CAE Inc Canada and Sabre®, Bangalore (Aircrews, Crew Control) Period: Apr 2019 – Jul 2023

Description: Worked as a Senior Business System Analyst /Scrum Master/PO and SME for the Aircrews which is used in operation for Rules, Planning, Scheduling &Tracking and for (Check in Check out). I lead an Agile software development team, representing as a Product Owner and Scrum Master roles, managing the requirements from the business. I look for the scope, schedule, and resources, while ensuring efficient performance for Product. and I am involved in the internal IT team for the digitization of the engineering products. Work with PMO for prioritization of various projects on cost benefit analysis Involved in Stakeholder Management, Resource Management, and Cost Management. Involved in interaction with the Business users. Producing key deliverables for Business and Management such as Project Plans, Release Schedules, Project Status Reports, Solution Proposals, Key Performance Indicators etc. Collaborate with stakeholders, airlines, hotels, and other travel service providers, to understand their business needs and objectives related to booking and reservation management. Translate business requirements into detailed functional specifications for the GDS system, specifying features, workflows, and system behavior required to meet business objectives. Managing the burndown charts, velocity and tracking team performance. Provided the Estimation for the various Enhancements. I am involved in the Defect Triage meetings which helps us to resolve the bugs easily and improve the quality of the products. Client: IAG CARGO (Alerts Replacement), Aer Lingus Integration-British Airways Period: Jun 2016 – Jun 2018

Description: Worked as a Scrum Master/PO and Business Analyst which involved leading a team of 5-6 people, analyze business requests, understand business requirements after coordinating with stake holders, perform fit gap analysis, and create user stories. Create End to End flow and Business Process Diagrams in collaboration with architecture teams Create and groom user stories and keep stories ready for future sprints. Develop test plans and test cases for user acceptance testing of the GDS system, ensuring comprehensive coverage of business requirements and user workflows. Coordinate with various teams from End 2 End deliverables prospective Answer and clarify doubts of developers and QA team during daily scrum calls. Also provide guidance to the team Prioritize Backlog and organize all scrum ceremonies like backlog grooming, sprint planning, daily scrums, scrum retrospective Manage and tracks the status of requirements through the project lifecycle, enforce and redefine as necessary

3

Client: Aflac, American Family Life Insurance (US) Period: Jun 2013 – May 2016

• Description: Worked as a Test Specialist and Business Analyst which involved leading a team of 5-6 people, Worked on Life Insurance products like group products, Individual Products, Supplement Product. Worked with HIPAA rules and regulations to draft business rules and claim processes and keeping track on the claim’s dates of services. Interacted with Business users and the technical team in providing clear solutions to requirements. Responsible to provide timely updates to business on project status. Work on any defects raised by QA/UAT team. Analyze defects and ensure the fix is tested and implemented on all environments. Help in preparation of various training and demos. Client: SEI Investments Company (US)

Period: Sep 2012 – Jun2013

Description: Worked as a Test lead in SEI Investment company and provides products and services to institutions, private banks, investment advisors, investment managers, and private client. Worked on some of the plans like Retirement plans, Trading, Stocks, Bonds. Creation of Test plan, Review and approve Test scenarios and scripts. Planning execution schedules, Preparing Test case design and reviewing testcases prepared by the test team. Managing test delivery, monitoring and reporting testing progress to ensure defects are resolved quickly and effectively. Managing the System Integration Testing phase of Front office, Back office, Future Cheques imaging system. Expertise in gathering, documenting, and managing business and functional requirements throughout the project lifecycle.

Client: Adecco Group (Switzerland)

Period: Jul 2011 – Aug 2012

Description: Worked as a Individual Contributor. Worked on Global Distribution system databases. Tested the whole Recruitment process. Writing System Test Cases, Test Scenarios. Designed, and Executed Test Cases effectively. Reporting Defects using Rally. Monitoring and reporting the status on a daily basis. Reviewing the test scripts created by the team. Client: American Enterprise Health Insurance (US)

Period: Dec 2009 – Jun 2011

Description: Developed and executed Test Plans and Test scripts. Performed Regression Testing using QTP. Tracking and Reporting of Defects. Execution of automation Test Scripts and analyzing those results. Managing daily allocations and tracking team performance.

Client: Alogent Group (US) (Pyramid IT Consulting) Period: Dec 2006 – Dec 2009

Description: Worked as a Test Analyst at Alogent Group, where I collaborated on the testing of their comprehensive Check processing (AIC) and digital banking solutions tailored for financial institutions. AIogent Interactive capture may incorporate web-based interfaces for user interaction and administration. Worked on Web technologies such as HTML, CSS, and IIS enable responsive and intuitive user experiences across different devices and platforms. Provided the Backend support while CTS live in Dena Bank Testing of life-cycle of a cheque that is image enabled, Outward Clearing (Out Clearing), Inward Clearing (In clearing), Outward Returns (Returns-In), Inward Return (Returns Out) & long-term archive of the images. Pilot testing of CTS in Delhi region for Dena and Kotak bank. Expertise in gathering, documenting, and managing business and functional requirements throughout the project lifecycle. Prepare traceability matrix between business requirements, Detailed test conditions and test scripts. Worked on Agile methodology as a Scrum Team. Also worked as a Scrum master in Alogent project. Design test scenarios and report test results to leadership team. Worked with stakeholders and product owner developing release plans. Client: Training Information System, Education Information System, Hospital Information System (HIS), Information Management System of Education (IMSE), Digital Library. Period: Dec 2004 – Nov 2006

Description: Involved in Writing and Executing Test cases for the application. Involved in functional, regression testing. Generating test defect report and reporting this to the concerned person of that module.

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