Customer Service Records Management
Resume:
SOFIA MORALES
general resume
************@******.*** or ************@*****.***
An Latin, African American female and a dynamic educator and administrative professional. With a track record of fostering student engagement and enhancing learning outcomes for DODEA, implemented effective literacy strategies and behavior modeling for children, ensuring a cohesive classroom experience. Skilled in records management and teamwork, for EEO consistently delivering a high standard of customer service and administrative support.
Skills
o Activity Planning
o Lesson Plan Implementation
o Teamwork and Collaboration
o Multitasking abilities
o Computer knowledge
o Google Suite
o Records Management
o Literacy Strategies
o Conflict resolution
o Pos systems
o Microsoft Office
o Customer Service
Experience
Substitute Teacher
DODEA, Korea, APO, AP
August 2023 - January 2024
Managed classroom environment, helping students learn in absence of regular teachers.
• Employed creative problem solving techniques when addressing challenging behaviors or issues that could affect said learning environment
o Observed established classroom schedules to provide consistency for students.
o Maintained discipline and classroom control, fostering safe and positive learning environment.
o Provided classroom teacher with written feedback on results of lessons and student behavior issues.
o Maintained a safe learning environment by enforcing school rules and regulations.
Waitress
JJS DINNER, Korea, APO, AP
July 2023 - September 2023
o Demonstrated excellent customer service skills while working in a fast-paced environment.
o Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
o Managed multiple tasks simultaneously while maintaining high quality standards of service.
o Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
o Assisted customers with menu selections and answered questions regarding food items and béverages.
EEO office assistant (summer hire)
USAG, 8TH ARMY, Korea, APO, AP
June 2022 - August 2022
o Greeted visitors in a professional manner and provided assistance when necessary.
o Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate
o Organized and maintained filing systems to ensure efficient document retrieval.
o Supported staff by performing data entry and completing administrative duties.
o Scheduled appointments, maintaining calendars for personnel.
o Maintained accurate records of office supplies and placed orders as needed.
Volunteer
YMCA OF CENTRAL MARYLAND, Aberdeen, MARYLAND
November 2020 - April 2021
o Grew ability to work independently while completing assigned tasks without direct supervision.
o Developed strong communication skills while providing customer service to visitors at the volunteer center.
o Utilized problem solving and organizational skills to minage multiple tasks simultaneously.
o Observed rules and safety regulations of organization while carrying out assigned tasks.
o Organized and assisted with events, activities and programs to drive outreach initiatives.
o Participated in community clean-up and enrichment projects.
o Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
o Gained experience in data entry and record-keeping during my time as a volunteer.
Enhanced public speaking skills through delivering presentations at local schools about volunteering opportunities available at the organization.
Girl Scout
SCOUTS, NEW YORK STATE, TEXAS, HAWAII, MARYLAND
September 2012 - April 2021
Organized special events such as holiday parties, field trips, and fundraisers.
o Recruited new members by presenting the Girl Scout program to schools, churches, and other organizations.
o Developed strong communication and leadership skills through working with diverse groups of people.
o Created presentations for potential sponsors to raise funds for troop activities.
o Managed budgets allocated for supplies, food items, transportation costs., associated with troop
activities.
o Developed problem-solving skills while resolving conflicts between scouts in a respectful manner.
o Motivated scouts to reach their goals by providing positive reinforcement when needed.
o Organized, led, and promoted interest in recreational activities.
o Greeted new arrivals to activities, introduced them to other participants, explained facility rules, and encouraging participation.
Education
High School Diploma
Aberdeen High School- Humphreys High School, Aberdeen, Maryland- Korea Apo, Ap May 2023
Awards
Girl Scouts Silver Award
Girl scouts community service award
Community leadership gym award
Languages
Spanish
Advanced
References
Tyler Fider - Dodea
Educational Aide • Coworker
**********@******.***
Barbra Grant - Dodea
Middle School Ornice Automation + Coworker
************@*****.***
Shemola Ambrose — Dodea
Middle School Office Automation • Coworker
**************@******.***
Hannah Moreno - Dodea
Middle School Office Automation • Coworker
********@*****.***
Contact this candidate