Desktop Support It Service
Resume:
Scott A Marshall
******************@*****.***
https://www.linkedin.com/in/scottamarshallitsupport/
TECHNICAL SKILLS:
Operating Systems: MacOS, Windows, iOS, Android, ChromeOS, MS Servers, Novell.
Browsers: Netscape Firefox, Chrome, Edge
Backup: Tape Backup and Cloud, NETAPP, Barracuda, Backup Exec.
OS Configuration Managers: Jamf Pro, SCCM, Intune, Azure Active Directory, Citrix.
Imagin: Ghost, Flash Drive, Network Boot off startup, Acronis cloning.
Mail: OS365, Google, SharePoint, O365 Mailbox Resource Additions.
Security: Okta, Duo, MS Defender Endpoint, McAfee Endpoint Security, FileVault2, BitLocker, Quest, Website Certificate renewal.
Instant Messaging & Video conferencing: MS Teams, Zoom, Webex, Google Meet.
IT Service Management: ServiceNow, Peregrine, Remedy, Inventory Tracking
Remote tools: Beyond Trust (Bomgar), PCAnywhere, Windows (Remote Desktop Protocol), Apple RD.
Wireless Devices: iPhone, iPad, Android phones and tablets, Printers, Scanners, Copy machines.
Networking: Switches, Routers, Wireless Access Points, Printer servers, Wi-Fi, LAN, DHCP, TCP/IP, VPN: Pulse Secure, Global Protect
Telephony: Cisco hard phones/VOIP software. Mitel Connect, MiFi.
Computers: Apple (Mac), Dell, Lenovo, & HP.
Software: FileMaker Pro, Photoshop/CS, Adobe canvas, SolidWorks, Minitab.
I am very experienced as an Sr Desktop Support with many years at Northrop Grumman on the Helpdesk and Desktop with diverse experience in supporting MAC OS, PCs, Imaging, troubleshooting and configuration of Desktop and Laptops from small to large companies with Google Suite, O365 migration and plugins. Configured Server hardware and software at Data Centers, peripherals, services, and settings, VM, directories and storage manipulation in accordance with existing need for space and or project/operational requirements and Hardware Support Vendor Management.
Provided in-house phone support of Audio-Visual assistance for clients with Cell Phone Config, Skype, Zoom, Polycom, Webex, MS Teams for conference meeting setup for executives and general training sessions. I have created and Administered accounts for both AD and Exchange, Microsoft Azure - O365, Google Suite.
Proven leader with years of IT experience building organizations within Northrop Grumman and many other highly revered Companies in supporting Customers, Networks, Servers.
Data Centers, and all aspects of Desktop Support/Systems Administration/Helpdesk Support rolls.
Highly Result orientated in effective communication and team building across departments and with coworkers.
ITIL - ISO trained with recent experience developing strategies for mentoring coworkers.
MCSE +I, A+, Novell, Took Cisco
Aircraft Fabrication and Assembly, Certified- 15 years as a F-18, 747 Mechanic!
Professional experience:
TCS \ Motorola Solutions
Desktop Support Engineer
November 2023 – Present, West Valley, Utah, United States
Full Desktop support and Imaging for the Salt Lake and West Coast.
MSI standard PC laptop/Mac Book/desktop hardware & software will be fully supported (Windows and Mac operating systems).
Other devices and operating systems will be supported on a best-effort basis. Mac support to be standardized in the future.
PC Asset Support: Add, Move, Change, Update, Reassign of MSI owned devices, including the inventory management of new and re-deploy-able assets.
Some locations will be identified as inventory hubs for new devices to ship to users in regional or sub-regional areas.
Configuration and deployment of new PCs and redeploy able (used) PCs in inventory. Deployment task includes domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, re-installation of software, applying patches, post-installation validations of all activities, end-user training of any new hardware/software/ etc.
Monitoring users and assets with legal holds and following MSI policy for disposition of assets and notification to users of legal holds.
Perform proactive & reactive troubleshooting to effectively identify potential incidents and resolve or avoid future incidents.
SOLID Personnel \ Directline
Data Center Engineer
December 2022 – March, Hillsboro, Oregon, United States
Day to Day support for full data center builds.
Full build outs, cabling terminating setting up cabinets for Stack Data Center.
I have worked at Kaiser Data Center doing full installs of all computers and storage banks, building cages, cabling, and bringing the systems up giving them an IP making sure that they're active so I could turn them over to systems admin.
The-meta-i.com / Meggitt
Computer Specialist
November 2022 - Dec 2022
I supported a large Aerospace facility for full windows upgrade including software and printer setup connections along with inventory for the full upgrade to W10.
Refresh and Desktop Support and W7 to W10 upgrades with transfer Software.
Desktop support for all including Profile prep for installs on executive and shop floor personnel along with troubleshooting all issues for manufacturing.
TacMed Solutions™
Build Analyst
July 2022 - October 2022
I build Humanoid and Dog Robots for the Military out of urethane and plastics supporting all aspects of the Armed Forces.
Building of the different pieces that are required for the Assembly of the body and the bodies have missing legs and wounds and that bleed and your required to put tourniquets on them perform medical procedures.
Like cuts in their throat to help them to breathe and stop bleeding so the Military, all branches of the Military and NATO can save lives in War.
Kaiser / eTeam
Computer Specialist
March 2022 - May 2022 Santa Rosa, California, United States
Image and deployment of many desktops.
Computer Refresh with Epic installs and accounts cached.
Full imaging and software installs along with printers setup.
Providence Santa Rosa Hospital
Epic Deployment Technician 1
August 2020 - November 2020, Santa Rosa, California, United States
Worked as a deployment tech in St Joseph Hospitals of Napa, Santa Rosa, Petaluma, Lake County and 10 satellite offices outside for delivery and setups making sure that Drs and Nurses had full rights and were able to access all applications needed.
Desktop W10 refresh of monitors, newer standard PCs to replace networked PCs and the load of Epic Software.
Issues with correct privileges given to the employees for access to the data needed.
There were many permission issues so that the Employee, Drs could access the correct Icons for Epic after the Installs and Citrix access.
Short term, family issues with Alzheimer’s.
BPM LLP
IT Technician
December 2018 - October 2019
Santa Rosa, California
Worked for BPMCPA as Desktop Support supporting 60 local and all other sites via remote.
I performed as a Helpdesk\Desktop Tech supporting all CPA level and
Director level clients.
Financial applications such as BNA, CCH, Engagement, Mimecast, Microsoft teams, MSRA, DUO, ZOOM Meetings and all setups.
Mitel Connect, Citrix, Mifi setup, VPN, Webmail, MS Dynamics.
Wolters Kluwer, Pro Systems FX Engagement, Smart Practice Aids. Tax Conversions, Tax Tools 2019, Net, Suralink.
BPM Exchange Admin Center, MAAS360, Intella connect, Encrypt E-Mail,
Checkpoint, Azure, Box, SharePoint, EForms, Imaging, Bitlocker, FirmWare
I setup all meetings for Training, VIP Conferences and all using Zoom and determined purchases for IT Supplies.
Ran all configuration patches at night to make sure that the OS for that system was up to date per Microsoft or the application.
Autodesk
MAC OS X and PC Build Tech
April 2018 - July 2018 San Francisco Bay Area
Day to day imaging and configuration for all High-End Mac and PC Laptops.
Refresh all and build all top end Macs with the correct OS X and version of Laptop.
Built the correct version of PCs with the latest OS and configured with all applications per the department and the OS that was needed and with the correct 3d printers.
Troubleshooted all Employee Hardware and Software Issues.
Migrate all data over and update the employee through Calendar appointments for the proper move of Data, Jamf and all applications that are needed per the department that he or she is in.
Make sure that all ZOOM and meeting needs were active and working.
Updated inventory and everything that was to be backed up before the laptop was handed over till the customer said and signed that everything was OK and cached.
Infor
IT Field Support Engineer
April 2013 - January 2016
Novato, Calif
Responsible for assisting all local and remote employees with 'client side ‘technology, including PC, Tablet, Surface Pro, Mac Images and repairs maintenance, setup and configuration, peripheral support, mobile phone support, audio/visual tools, troubleshooting and management of software.
Performed maintenance, installations, upgrades, and other technical duties related to the operation of the telecommunications network, system and assigned extensions and voice mail numbers. I would respond to complex telecommunication requests and make recommendations for improving system performance, as well as telecommunications testing and punch-down equipment.
I was the only support on the West Coast and was responsible for 3 sites and everything that came with them, Novato, San Francisco and Silicon Valley.
Other responsibilities included the install and configuration of Adobe Creative Suite and over 30 other applications. Microsoft to Frozen Mountain, routers cabling and exposure to Microsoft's System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT), Citrix XenApp setup, VM and support, constant Imaging and cloning with Acronis and many other configuration issues for a large enterprise environment.
I was the only Tech on the West Coast supporting all Executives in the evening for Helpdesk Call in. Image new hard drives and set the SIDs and send to the employee overnight and walk him or her through install so that they were satisfied, ASAP.
Infor closed Novato Office and offered a move to Oakland as and I was offered a better position at Direct Flow Medical and went under after time.
UCLA Health System
Lead Help Desk Analyst @ UCLA RONALD REAGAN HOSPITAL
January 2013 - April 2013 West Wood CA
Lead Help Desk Specialist supporting some 18,000 users at UCLA Ronald Reagan and Santa Monica Hospitals and some 200 outer clinics.
Exhibited excellent communication skills and the ability to not only lead team but worked well with management for the goal of converting most applications over EPIC as UCLA made a major conversion of their services.
Demonstrated the ability to excel in a fast paced, enterprise level environment.
Used Service Now, Active Directory, Exchange, RDP login, TSO mainframe, Paging systems, Quest. For Active Directory control, Centricity, Lawson, Smart web, Ris, and a host of other applications.
Kaiser Data Center Support
TechKaiser Data Center Support Tech
Jul 2012 - Jan 2013 · 7 mos
2600 Napa Valley Corporate Dr, Napa, Ca, 94558 · On-site
Rack And Stack and support for existing employees and with planners on all the server, routers, patch panels, switches and hubs for all relocation and cabling.
We used copper and fiber connections so that Wintel or Verizon could gain access online to their servers for configuration issues.
I also installed a 20-million-dollar Hot Aisle Containment for all Kaiser Pharmaceutical data with over 640 computers and storage units. P
Provided tape backups and assigned IP addresses and made sure that the systems were always up and running on the network.
The Data Center covers 100,000 Sq. ft. of space with some 4-5000 Servers.
Northrop Grumman Corporation
27 years 7 months
Desktop Support 4 \ Helpdesk \ Network Operations
January 1999 - July 2011
Salt Lake City \ Los Angeles \Carson Calif
Responsibilities:
Provide Helpdesk and Desktop Support for Windows and Macs for 12 years two of those I was monitoring the NOC also.
I was assigned lead for 2 years as liaison between four Help Desks in Colorado, Reston VA, Utah, and our location in Carson California before and after consolidation.
Network Operations: Monitor servers out of VA that were for the ICBMs located in UTAH. I Assisted with all site issues from the D Mark into the building and conferred with all local techs in charge and all AT&T Techs along with conferencing in Cisco via Console cable for remote access. I assisted these Teams with verifying outage responsibility.
Open view and WhatsUpGold along with Perl Scripts to ping and monitor new machines and all Hardware issues.
Handled over 40.000 employees and contractors calling and chatting into the Helpdesk as a Lead over 9 employees in Carson Calif.
Administrator for (NGPKI), Northrop Grumman Public Key Infrastructure.
I spent many years supporting Mission Systems, Space Systems, Ship Systems Utah, and Palmdale for Northrop Grumman Helpdesk as Sr over 27 people of more.
I worked for Electronics Systems Division in Utah as Sr Desktop Lead the last 2 years over 500 employees supporting executive and all aspects of Desktop Support in a Manufacturing environment.
My forte was Executive Support as I had the time and understood the employee no matter what position they held in the company.
Work was moved to VA, and I went to Salt Lake City as Desktop for Northrop, Electronic Systems Division.
INETVERCITY
CERTIFIED: MSCE+I: (1999 – 2000)
GATES COLLEGE
CCNA-CISCO: (2001 - 2002) Did not test out.
INETVERCITY
Certification, A+: (1998 - 1999)
NORTHROP UNIVERSITY
CERTIFIED: AIRFRAME & POWERPLANT, Airframe Mechanics and Aircraft Maintenance
Technology/Technician: (1996 - 1997)
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