Customer Service Rep
Resume:
Tasha Johnson
Customer Service Rep
Gary, IN ****6
***********@*****.***
I am a dedicated customer service rep with the motivation to maintain not only customer, but company satisfaction. I would like to contribute to a company’s success by working well with others and being able to efficiently work by myself.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR 2
Morley Companies\Blue Cross and Blue Shield of Nebraska - Saginaw, MI September 2021 to Present
• Take incoming calls
• Quote Benefits
• Take outgoing calls
• Explain Claims
Delivery Driver
Amazon Flex - Crown Point, IN
June 2021 to Present
Pick up packages from warehouse on time and accurately navigate and deliver packages with in the time of the delivery block.
Food Service Worker/Cashier
Methodist Hospitals - Merrillville, IN
October 2018 to August 2021
• Greet customers\Run Register
• Worked Grill
• Build trays\Deliver Trays
• Worked Deli
• Cold Production
• Dish Room\Pots
CSR - Customer Service Representative
Luke Oil - East Chicago, IN
August 2013 to September 2018
* Greet the Customers
* Suggested Sales
* Maintain Cash Bank
Cashier/Customer Service Rep
Speedco Lube and Tire - Gary, IN
October 2010 to June 2011
* Greet the trucks and write up his or her service
* Put the service in the computer and bill the service out * Maintain Cash Bank Toll Attendant
Indiana Toll Road - Gary, IN
October 2006 to October 2008
* Collect toll fare and exchange money
* Give directions, credit card transactions, and dispatch
* Maintain Cash Bank
Cage Cashier
Majestic Star Casino - East Chicago, IN
November 2000 to April 2006
* Exchange money, tokens, coin, and chips
* Credit card transactions and work with specialty banks
* Work with other departments while maintain cash bank Education
Associates of Applied Science in Health Information Technology Kaplan University
April 2013 to June 2015
Skills
• Food Service
• Insurance Verification
• Data Entry
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Office
• Medicare
• Computer skills
• Communication skills
• Customer service
• Cash handling
• Cash register
• Typing
• Remote access software
• Windows
• HIPAA
• Have delivery experience with Amazon flex
• English
• Phone etiquette
• Time management
• Clerical experience
• Route driving
• Commercial driving
• Pricing
Certifications and Licenses
Health Information Technician
August 2015 to Present
Driver's License
Assessments
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Proficient
August 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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