Customer Service Business Development

Sylvia G. Watson

***** **** **.

Oklahoma City, Ok USA 73114

Tel: 405-***-****

Cell: 405-***-****

*********@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational back ground, and ability to work well with others. I have 15 years of customer service experience in the medical field. I have established many customer relationships on behalf of the companies I have worked for, giving outstanding customer service, reassuring that my best was always given with each situation and with each individual patient care. I am looking for a company that I can truly grow with and show the passion that I have for my life long career. WORK EXPERIENCE

Oakwood Springs, Oklahoma City, Oklahoma USA

Business Development Representative

Qualify leads from marketing campaigns as sales opportunities Contact potential clients through cold calls and emails Present our company to potential clients

Identify client needs and suggest appropriate products/services Customize product solutions to increase customer satisfaction Build long-term trusting relationships with clients Proactively seek new business opportunities in the market Set up meetings or calls between (prospective) clients and Account Executives Report to the Business Development Manager on (weekly/monthly/quarterly) sales results Stay up-to-date with new products/services and new pricing/payment plans Requirements

Mercy, Oklahoma City, Oklahoma USA

Practice Supervisor / Practice Manager

Daily Operations of the Behavioral Health Clinic – Including the clinical and financial performance of the clinic. Monthly review of financials, and oversight of accounts receivables. Tracking Inventory, staff paperwork, client attendance, coding appointments, and updating the billing system, ensure payroll submissions. Generate client invoices, proactively collect and discuss outstanding balances, process payments and deposit. Work in conjunction with the clinical Director in the evaluation and development of existing and new therapy services within the clinic. Supervise clinic staff and divide responsibility. Handle disciplinary action, performance reviews and all-encompassing management of staff. Responsible for answering phone calls and checking messages to return calls immediately. Providing requested information and confirming /setting appointments. Ensure correct staffing thereby optimizing best practice and clinic outcome. Greeting everyone and maintain a good rapport with client and other client/customer relations. And other duties as assigned. 12/19-

04/14 – 5/19

Orcutt and Associates LLC, Oklahoma City, Oklahoma USA Office Manager

09/06-04/14

Answer all incoming calls, Take Messages, Schedule Appointments, and Verify Insurance Benefits for all patients. File all insurance claims for all Dr. s' on staff, Collect all payments from insurance and patient accounts, Auditing accounts for proper claim submission, ICD-9 & CPT Coding, Posting receipts. Counseling patient’s regarding insurance and financial responsibility. End of the month billing cycle for all Dr.s’ on staff, End of month patient billing. Order Supplies and Manage Professional Correspondence. Communicating with Insurance companies regarding claim denials and resubmission.

Best Buy Co., Oklahoma City, Oklahoma USA

Home Theater/ Appliance Sales Rep/MCSA

03/07 – 02/18

Customer Contact Representative, Assist all customers to be product knowledgeable, Assist with Customer Financing. Customer teaching about product, E-Learning’s Assignments, Install Scheduling, Deal with Customer issues that may arise, Senior lead for all part-time employee's. Down stock all merchandise, Unload merchandise off truck, Any and all daily task that may arise within the department. MCSA (multi channel sales associate) Answer all incoming calls, process all incoming orders and schedule install that come in. Fix any install issues that may arise. Katrina Bright Cochran Ph. D, Oklahoma City, Oklahoma USA Medical Biller/Collector

01/07 – 08/11

Auditing accounts for proper claim submission and patient responsibility, Insurance verification and determining patient responsibility. Post all claims and payments. Auditing daily Physician encounter forms for proper insurance and Pt co- payments. Counseling patient’s regarding their insurance and financial responsibility. Assisting the Front Office and Physicians with daily Clinic Operation. Proficient in Therapist Helper. EDUCATION

De Marge College Oklahoma City, Oklahoma USA

Graduate Dental Assisting

2001 - 2003

Altus High Altus, Oklahoma USA 1990 - 1993

SKILLS

Proficient in Epic, Therapist Helper and Dentrix 15 years in front Office ICD-9-10 & CPT Medical Coding and Billing

Advanced Computer Skills, Internet Explorer and proficient in Microsoft Office References: (additional references available upon request)

Mercy Clinics – 405-***-****

Kristi Johnson – Director of Operations – 405-***-**** Office / 405-***-**** Cell

Orcutt and Associates LLC – 405-***-****

Renee Orcut, Psy.D. - Owner

Best Buy LLC – 405-***-**** or 405-***-****

Patrick Melton – Front End Manager

Katrina Cochran Ph.D. – 405-***-****

Private Practice

Contact this candidate