Customer Service Associate
Resume:
TINA D
POWELL
****.********@*****.**
m
Louisville, KY 40291
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Meticulous and analytical loan professional trained in diverse loan products and exhaustive approval processes. Knowledgeable about application requirements, financial histories and underwriting processes.
PROFESSIONAL SUMMARY
Sysco - Sale Consultant
Louisville, KY 09/2022- Present
Well versed in customer service, making sure everything is completed before end of day.
Digital Risk - Processor
Mount Washington, KY • 07/2020 - 01/2022
PNC - Branch Sales Service Associate
Mount Washington, KY • 05/2018 - 06/2020
Louisville Metro Safe - NCIC Agent
Louisville, KY • 10/2018 - 05/2019
WORK HISTORY
Well versed in Mortgage Servicing System (MSP) input and navigation, including but not limited to processing payments and reviewing detailed loan history
•
Entered data into computer tracking system and filed paperwork according to procedures.
•
Received and reviewed incoming documents and
materials.
•
Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.
•
Targeted and engaged potential customers in market by building relationships and creating value propositions with impact.
•
Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
•
Wrote detailed reports on property damage, theft,
presence of unauthorized persons and unusual
incidences.
•
SKILLS
Quality Inspections and
Reporting
•
• Document Review
• Continuous Improvements
• Production Documentation
• Customer Service
Knowledge of Production
Processes
•
• Critical Thinking
• Multitasking and Organizing
• Personnel Records
• Document Management
• Data Entry
University of Louisville
Louisville, KY
Some College (No Degree):
Business
72 Credit Hours: Business
Management
EDUCATION
Fifth Third Bank - Mortgage Originator
Louisville, KY • 03/2016 - 09/2018
Ford Motor Company - Assembly Line Production Worker Louisville, KY • 07/2012 - 03/2016
Humana - Medicare Enrollment Specialist
Louisville, KY • 09/2011 - 06/2012
AT&T - CSR/Sales Representative
Louisville, KY • 01/2011 - 08/2011
PNC Mortgage - Loan Officer
Louisville, KY • 09/2010 - 07/2011
Century Mortgage - Senior Mortgage Loan Originator Louisville, KY • 04/2000 - 09/2010
Explained different types of loans pertaining to client situations.
•
Worked with underwriters to fix application problems and resolve issues.
•
• Monitored pipelines to track and log status of loans. Maintained product quality with visual inspections and physical testing
•
Promoted safety and productivity by keeping work areas clean and organized.
•
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
•
Scheduled appointments with applicants to gather
information and explain benefits processes.
•
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
•
Exceeded call monitoring expectations through accurate reporting and processing.
•
Submitted loan applications to underwriter for
verification and recommendations.
•
Originated, reviewed, processed, closed and
administered customer loan proposals.
•
Explained different types of loans pertaining to client situations.
•
• Worked with underwriters to fix application problems and resolve issues.
• Monitored pipelines to track and log status of loans.
Contact this candidate