Management
Resume:
Terry Cramer
Sherman, Texas *****
************@*****.***
http://www.linkedin.com/in/terrymcramer
PROFESSIONAL SUMMARY
Professional Business and Operational Service Manager with experience in building top line sales and accomplishing profitable growth. Established measurable results while leading teams of 30 to 200+ in a dynamic fast paced environment. Possess a comprehensive background in Business, Budgeting, Profit & Loss Adherence, Human Resources, Training and Development, Sales, and Marketing. Established and demonstrated extensive knowledge in Operational systems from Food & Beverage, Retail, Sales & Marketing, Warehouse & Distribution. With a resilient, diverse and detailed leadership approach in communicating with employees and customers in an ever-changing business organization providing the ultimate guest service and product.
● Human Resource, Payroll, Benefit Administration, Customer Service
● Restaurant Operations, Retail, Budget and P&L Management, Project Management,
● B2B Sales, National Account, Sales Management, Territory Development, Sales Training
Excellent Communication and Interpersonal Skills
Organizational and Time Management – Project Management
● Detailed Focused - Critical and Analytical Thinking
● Software Knowledge – Windows – Microsoft Office Suite – HRIS & Payroll (ADP) PROFESSIONAL EXPERIENCE
M & M Recreation LLC Corsicana, Tx February 2022 – April 2022 Human Resource Manager
● Excellent verbal and written communication skills.
● Excellent interpersonal, negotiation, and conflict resolution skills.
● Excellent organizational skills and awareness of details.
● Excellent time management skills with a proven ability to meet deadlines.
● Strong analytical and problem-solving skills.
● Ability to prioritize tasks and to delegate them when appropriate.
● Ability to act with integrity, professionalism, and confidentiality.
● Thorough knowledge of employment-related laws and regulations.
● Recruitment: post jobs, screen, and interview applicants.
● Manages new hire paperwork and onboarding process.
● Maintains personnel and I-9 files.
● Benefit administration: process, update and reconcile employee benefits.
● Administer company policies and Employee Handbook. Oakley Grill - Roanoke, Texas January 2021 – March 2021
● Operated a startup restaurant serving breakfast, lunch, and dinner. Made up of traditional breakfast plates and a few specialties I created along with sandwiches, salads for lunch and dinner choices that were I created from Mongolian Beef to Meatloaf, Grilled BBQ Chicken and many more.
● Worked at the BOH and customer counter taking orders, chatting with guests about food choices and about my background in restaurants, sports bars, and entertainment.
● Partnered with another to oversee the restaurant operations and to work whenever I am not present or off at another project.
Bass Pro Outdoor World LLC – Grapevine, Texas
Operations Support Associate September 2020 – Present
● Supported the operations of every department from Receiving to Customer Entry/Exit points and all safety and policy adherence of every outfitter within their position.
● Received and Safety Processed all firearms that entered the building prior to being logged and added to the gun counter sales floor.
● Observed surveillance camera system to ensure safety of all customers, personnel, and product of Bass Pro Shops.
W.W. Grainger Inc. – Carrollton, Texas
Shoemobile Service Representative March 2020 – August 2020
● Drive 18 Wheeled Tractor Trailer, with the trailer serving as a mobile safety shoe showroom. Attend scheduled events at industrial customer locations to fit, sell and service employees with safety shoes as per their companies’ guidelines and deliver impeccable customer service to each employee. Cover an area for all North Texas and Oklahoma driving safely to each event and set up and present Grainger safety show products to each account’s employees. WSP – Express Tollway Authority – Public Highway Authority Customer Service Representative Aurora, Co. Jul 2019 – Aug 2019
● Call Center Rep utilizing a CSR to communicate with customers for their tollway charges, management of customer accounts, resolve issues and help with registration of accounts.
● Provided FCO (First Call Resolution) with emphasis on exceptional customer service. Limo Lux Limousine Service Company
Executive Driver Denver, Co. June 2019 – Aug 2019
● Professional chauffeur that was of service daily to corporate executives and personal driver for individual business owners and professionals.
● Transportation to meetings throughout Denver, pick-up and drop-off executives, clients, family members at DIA (Denver International Airport).
● Provided exceptional customer service for all clients and was relied upon due to on time demand and professional performance.
Stevens Transport
OTR – Driver Mesquite, Tx March 2019 – May 2019
● CMV, Class A CDL holder transporting refrigerated and dry freight throughout the 4 regions of the USA.
● Accounted for On-Time delivery from shipper to receiver locations without any delays in my driving career.
Firehouse 52 Bar & Grill
General Manager – Contract Consultant Aubrey, Tx July 2017 – July 2018
● Consulted with new owners of 380 Bar & Grill on their new concept Firehouse 52 Bar & Grill
● Created and introduced new food and drink recipes menus.
● Capital Expenditures of new Kitchen equipment and Dining Room furniture to enhance the new concept.
● Recruiting, training, HR, payroll, benefits administration adding 25 additional employees that created a new team culture and service standardization.
● Implemented training programs and operational policies and guidelines to ensure compliance with OSHA and State Health Code, Alcohol Beverage Commission with 100% audited performance reviews.
● Revenues from the start of project were $18k weekly sales increasing to $45k weekly sales in 7 months, while also increasing bottom line profit margins by 18%. Strikz Entertainment Frisco, Tx March 2017 – October 2017 Food and Beverage Director – Contract Consultant
● Restaurant Operations, Back of House & Front of House Management
● Culinary Menu Development – BOH & FOH Operations
● Sanitation, Cleanliness, Food Safe Serve Certification & TABC Certified
● P/L and Revenue Management – Increasing revenues 13% and Profit 4%
● Hiring service and kitchen staff to include training customer focused service culture.
● Customer Service Excellence building Loyal Guests New and Repeat Trifecta Mgmt. Group – Uptown Alley Food & Fun Surprise, Az. Feb 2016 – Nov 2016 General Manager – Contract
● Business Operations and Sales Management maintained revenues with a large influx of competitive intrusion
● Restaurant /Bar Operations – 175 seats full-service dining room and 3 lounge bar areas
● Marketing and Event Sales – 1.2M in revenue stream accomplished
● Local management training for domestic expansion in 2017 to strengthen internal candidates
● Customer Service Excellence building Loyal Guests New and Repeat Texcom Construction, LLC – Cellular Tower Mesquite, Tx July 2011 – March 2015 Human Resources Manager
● Employee Relations – Employee Recruiting
● regarding performance, policies, benefits and payroll related questions or issues.
● Staffing, Onboarding and Benefits Administrator – Increase in workforce from 54 to 137 employees
● Time-Keeping System and Payroll as a certified ADP Payroll Specialist (WFN)
● Legal – FMLA, ADA, NLRB, Workforce Commissions, State AG Offices, OSHA
● Use sound judgment and discretion while maintaining the highest level of confidentiality.
● Manage employee relations, including coordinating sensitive conversations and engaging employee
● Conduct employee performance reviews, including assisting with annual reviews, appraising pay scales, and coordinating disciplinary action (including terminations if necessary)
● Manage employee relations, including coordinating sensitive conversations and engaging employees.
NRP Holdings Inc. dba Amazing Jakes Food and Fun Plano, Tx September 2011–June 2012 General Manager – 100,000 sq. ft. indoor amusement park with rides, games, and food.
● Achieved 8% increase in sales over prior year
● Implemented strategic changes to drive new sales and overhaul department growths which lead to efficiencies and service excellence
● Collaborated with F&B Chef to introduce new menu recipes
● Customer Service Excellence building Loyal Guests New and Repeat SEGA ENTERTAINMENT USA, INC dba, Gameworks Grapevine, Tx Director of Sales & Marketing (2008 – 2010)
● Meeting and Event Planning, Menu Development and Party Execution
● Business Planning and Budgeting
● Marketing and Promotional Sponsorship
● Customer Service Excellence building Loyal Guests New and Repeat General Manager (1998– 2008)
● Operations Management
● HR, Employee and Management Training and Development
● Budget Development and P/L Management
● Inventory Control
● Sales and Marketing
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