Customer Service Call Center
Resume:
ELSA MARQUEZ
**************@*****.***
Summary
I am a dedicated professional seeking a job opportunity where I can demonstrate my skills in customer service, retail, call center services and Management. My objective is to learn Company Policies and Procedures and apply them to protect the Company’s best Interest, Liability and Integrity hence creating a great working environment.
Skills
Call Center/Customer Service/CSR
Quality Control
Customer Care and Support
Human resources solutions
CPT coding / ICD-9
Medical coding
Phlebotomy / Venipuncture / Blood sampling
Critical thinker / good judgment and decision maker
Multi tasker
Mentoring and coaching
Reliable, Dependable, Proficient, Honest
Experience
CMJ CARRIER Nov 2021 – May 2023
Part Owner
Dispatch Truck Drivers throughout the USA
Company bookkeeper and accounting clerk
In charge of weekly Driver payroll
Youth Care Worker May 2021 – July 2021
Insight Global in El Paso Ft Bliss TX
Supervise and protect the welfare and safety of undocumented children in accordance with
Government guidelines and procedures
Respond promptly to the needs of children’s medical needs.
Report and assist in safety hazards to maintain compliance
HR Coordinator at Amazon Jan 2021 – May 2021
Apex Systems (Online ) El Paso TX
Home remote employment
Screen calls for Amazon employees and make HR decisions concerning employee issues, inquiries such as Payroll, attendance, covid concerns
Update and inform Supervisor on all employee correspondence
Investigate, troubleshoot and resolve
Elsa Marquez
Experience cont.
Insurance Provider May 2019 – August 2019
HGS Services (Online) El Paso TX
Provide patient benefits to Medical Doctors, Hospitals and clinics
Numerous inbound and outbound call taking and problem solving
Provide support to clients by responding to inquiries and reported issues
Alorica CSR Feb 2018 – May 2019
Alorica El Paso TX
Sales Associate for AT &T and Direct TV
Call taker and outbound calls to direct sales for residential sales and services
Outbound calls to existing customers for service retention
Customer Service Associate Mar 2014 – Sep 2014
Walmart
Customer Service Representative
Designated Cashier and service
Floor associate and customer service
Shipping and receiving
Inventory Loss Prevention
Merchandising and stocking
Education
El Paso High School Class of 1998 Diploma
Associate Degree in Phlebotomy Technician Certificate
Fluent in English and Spanish
MOTIVATED LEADER WITH STRONG ORGANIZATIONAL AND PRIORITIZATION ABILITIES
Contact this candidate