Customer Service Account Manager
Resume:
Christopher Myers
Mount Laurel, NJ *****
***********@*****.***
PROFESSIONAL PROFILE
Enthusiastic and committed business and sales professional with over two decades’ experience in the financial banking and the lending scenario with a considerable knowledge of financial lending. Adept at providing excellent customer ser- vice throughout the loan origination process. Skilled in the development and implementation of loan plans, client loan assessment, and conducting credit analyses. Dependable and successful in building a loyal customer base. Specialize in project management, negotiation and strategic thinking. Excellent communication and interpersonal skills. CORE COMPETENCIES
• Financial Underwriting
• Financial Modeling
• Credit Analysis
• Administrative Support
• Client Relations Management
• Customer Service
• Project Management
• Sales and Marketing
• Data Engineering
• Board President for Youth Program
• Head Coach of Student Athletes
CAREER SUMMARY
STUBHUB – MOUNT LAUREL, NJ. November 2022 - Present CONTRACT MANAGER
• Contractor for Stubhub Event Sales
• Oversee and manage the company’s daily operations, including accounting, forecasting, buying and selling.
• Contracted through Stubhub to sell future and day-of-game tickets accurately using web-based point of sale ticket- ing system in a fast-paced work environment.
• Address guest queries and provide exceptional guest service through effective communication and professionalism.
• Resolve customers’ issues and concerns, promoting customer satisfaction at all times. ANNIEMAC HOME MORTGAGE - MOUNT LAUREL, NJ May 2022 - October 2022 SENIOR LOAN CONSULTANT
Contracted for a 6 month period
• Responsible for both in-bound and out-bound calls through marketing campaigns.
• Conducted the initial pre-qualification phone screen and prepared the loan application and necessary documentation.
• Belonged to the top 5% of loan officers for loan funding and consistently ranked at the top of the sales floor every month for sales.
• Originated and closed the most loans in my department YTD
• Consistently ensured loan compliance with mortgage lending laws and regulations as well as utilized extensive understanding of mortgage products, real estate appraisals, title reports, and real estate transactions.
PHH MORTGAGE - MOUNT LAUREL, NJ December 2019 - May 2022 SENIOR LOAN OFFICER
• Responsible for both in-bound and out-bound calls through marketing campaigns.
• Conducted the initial pre-qualification phone screen and prepared the loan application and necessary documenta- tion.
• Belonged to the top 5% of loan officers for loan funding and consistently ranked at the top of the sales floor every month for sales.
• Consistently ensured loan compliance with mortgage lending laws and regulations as well as utilized and exten- sive understanding of mortgage products, real estate appraisals, title reports, and real estate transactions STUBHUB – MOUNT LAUREL, NJ August 2009 – Present
CONTRACTOR
• Contractor for Stubhub Event Sales
• Oversee and manage the company’s daily operations, including accounting, forecasting, buying and selling.
• Contracted through Stubhub to sell future and day-of-game tickets accurately using web-based point of sale ticket- ing system in a fast-paced work environment.
• Address guest queries and provide exceptional guest service through effective communication and professionalism.
• Resolve customers’ issues and concerns, promoting customer satisfaction at all times. GMAC MORTGAGE – CHERRY HILL, NJ June 2005 – August 2009 Mortgage Sales Manager (June 2007 – August 2009)
Managed a division between 10-15 sales representatives. Worked directly with sales representatives on monthly quotas, applications, interviews, appointments, sales and commissions.
• Managed the origination of residential real estate, mortgage, and home equity loans, including obtaining ap- plications, and coordinating and assisting in the processing and closing of loans.
• Worked directly with customers analyzing specific financing needs to qualify for a suitable mortgage.
• Belonged to the top 20% of loan officers for loan funding and ranked second in the entire company in cross-sell activity, such as accelerated payment programs.
• Consistently ensured loan compliance with mortgage lending laws and regulations as well as utilized extensive un- derstanding of mortgage products, real estate appraisals, title reports, and real estate transactions. Mortgage Loan and Construction Sales Manager (June 2005 – June 2007)
• Originated residential real estate, mortgage, and home equity loans.
• Achieved top 20% of loan officers for loan funding and ranked second in cross-sell activity.
• Managed inside and outside sales as well as the modification of each construction loan to permanent financing. RON JAWORSKI’S VALLEYBROOK COUNTY CLUB – BLACKWOOD, NJ September 2002 – May 2005 Club Manager
• Managed cash operations; opened and closed the facility; oversaw more than 20 employees; and coordinated out- ings and special events.
• Successfully implemented consultative approach to address clients’ needs, continually assessing client relation- ships, and allowing for optimal client satisfaction. PHILADEPHIA 76ERS SALES – PHILADELPHIA, PA September 2000 – August 2002 Marketing and Sales Representative
• Assisted in the Sales department, which increased ticket sales and revenue over the previous NBA season.
• Maintained a marketing database and provided administrative support with general office duties. EDUCATION
Bachelor of Arts in Business Administration, Rowan University, Glassboro, NJ 2001 Major in Finance; Minor in Marketing Management
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