Case Manager Social Worker

Alexis Faulkner

North Chesterfield, VA *****

*********@*****.***

(919) 809- 0424

· . Experience working in the Mental Health Field since 2001 with Adults and Children.

· Experience in Healthcare since 2017.

· Experience in Case Management since 2012.

Work Experience

Social Worker/Discharge Planner (PRN)

HCA Healthcare - Richmond, VA

July 2023 to March 2024

• Responsible for promoting patient-centered care by evaluating psychosocial needs, providing community service coordination for identified patient populations, and providing support and crisis intervention where indicated.

• Acts as a liaison between the patient and community resources/post-acute care providers

• Creates and facilitates timely implementation of discharge plans and arranges post-acute interventions identified in the plan of care.

• Assists the Case Manager RN in facilitating patient movement across the continuum of care and identifies, addresses, and tracks barriers to patient.

• working with older adults experiencing victimization, elder abuse. Employment Counselor/Case Manager

The Choice Group - Richmond, VA

March 2023 to May 2023

• Helps clients identify personal interests and life goals.

• Assists clients in planning strategic career moves and developing leadership skills.

• Finds new employment opportunities for clients.

• Reviews clients’ resumes, and cover letters and provides feedback.

• Rehearses job interview tactics with clients and offers advice.

• Holds seminars and workshops to educate individuals who are searching for the right career path.

• Guides clients who desire to make a career change.

• Performs personality and skills assessments on clients.

• Administers aptitude tests to help determine clients’ interests and talents.

• Considers clients’ experience and education when recommending career paths. • Recommends additional education to clients to help them achieve their career goals. • Helps clients write resumes and letters to prospective employers.

• Assists clients with job search skills, contacting prospective employers and completing job applications.

• Counsels clients on how to strengthen their weaknesses.

• Helps clients conquer habits that prevent job advancement.

• Answers client questions concerning details about different careers.

• Advises students on courses to take in high school and college to prepare for a particular career. Social Worker/Case Manager

UNC Health Care - Smithfield, NC

March 2019 to January 2021

Plans, organizes, and directs the Clinical Case Management functions of the assigned patient population. This includes completing clinical and psychosocial assessments and facilitating timely, effective, and safe discharges. Collaborates with the multidisciplinary care team to identify patients at risk for readmissions and implement plans of care to reduce risk. Access internal and external resources to meet patients and families discharge needs. Actively promote, coordinate, and facilitate communication between patients and/or families and members of the healthcare team, and/or members of legal, educational, and religious communities as needed. Effectively identify and resolve issues associated with competency, guardianship, and adoption processes. Identify possible or actual patient/family crisis, providing crisis intervention and emotional support, and creating and facilitating effective plans for resolution. Adhere to Patient Bill of Rights and

National Association of Social Workers' Code of Ethics. Supports secondary level of care placement issues as needed by department. Assist patients in accessing indigent drug programs, working with older adults experiencing victimization, elder abuse and other duties as assigned. Patient Care Coordinator (part-time)

Vance Family Medicine - Henderson, NC

October 2018 to March 2019

• Schedule appointments to accommodate patients requests and provider availability.

• Insurance verification and payment collection

• Ensure patient's EMR is up to date with appropriate information

• Relay important messages providers have sent in response to patient's request. OBCM-Care Manager

Granville-Vance Public Health - Henderson, NC

December 2017 to March 2019

Refer potentially Medicaid-eligible pregnant women to prenatal care and Medicaid eligibility determination. Contact patients identified as having a priority risk factor through claims data for referral to prenatal care and access for care management needs. Provide care management services based upon level of need determined through ongoing assessment of the patient Observe complete confidentiality at all times to ensure client safety.

Social Worker

Granville-Vance Public Health - Henderson, NC

April 2017 to December 2018

Provides Care Coordination for children at- risk birth-5 years, assess current and ongoing medical and family needs and concerns. Establish a plan of care and a schedule of contacts with the family based on the child's individual situation, work closely with the child's doctor to make sure the family is able to keep medical appointments and to follow the doctor's medical advice. Probation/Parole Officer II

N.C. Department of Public Safety - Durham, NC

August 2012 to April 2017

Works directly with diverse groups of clients, co-workers and community agencies in a criminal justice setting to accomplish collaborative and individual responsibilities. Use computer software to maintain electronic records and databases; exercise independent judgment; work with and maintain positive professional working relationships with clients, community leaders, law enforcement, and court officials. Maintain a professional demeanor while working with potentially volatile and assaultive clients and be able to defend self and others if need arises. Interviews gathers, verifies and evaluates information to prepare investigations including sentencing recommendations/suggestions providing high volume case management supervision and documenting case activities on an on-going basis in a fast-paced criminal justice. Informs clients of conditions of supervision and develops supervision plans. Working directly with criminal justice and/or human services clients using appropriate techniques or treatment modalities and making referrals to service/program providers and to management for review. Directly monitors clients' behavior. maintains case files and documents case activities. Investigates, reports, and follows up on alleged client violations to determine appropriate and available sanctions. Shift Coordinator - QP (PRN)

Recovery Innovations - Henderson, NC

October 2014 to December 2016

Serves as navigator of services for guests by creating a recovery opportunity for everyone. RRC is a recovery-oriented crisis alternative that provides 24-hour inpatient support to people during a time of mental health and/or substance use crisis. Uses Recovery Coaching to maximize the opportunity to create recovery partnerships and a recovery environment. Provides coaching and support to other members of the team. Promotes a No-Force-First environment that supports the Recovery Pathways. Responsible for monitoring the administrative needs of assigned shifts including utilization and capacity management, supplies, meals, and maintenance requirements. Acts as an advocate for the needs and rights of every person, involuntary and voluntary services are offered in our 24-hour 10 bed facility.

Respite Counselor (part-time)

Easter Seals UCP - Durham, NC

October 2012 to February 2013

Provides support to persons with co-occurring developmental disabilities and mental or behavioral health needs who are temporarily accessing in-home support or respite supports within the START model. The counselors participate in the daily routine of the home and provide support for habilitative activities, personal care, health care and other activities which support the treatment plan. Youth Development Counselor

C.A. Dillon Youth Development Center - Butner, NC

February 2012 to August 2012

Provide supervision, care, counseling, safety, and support to students who are in physical custody of the Division of Juvenile Justice. Maintain written and electric records related to the behavior of the student, assess the progress of the student in their assigned programs, and communicate information to coworkers on other shifts.

ACTT Team Lead

Family Intervention and Prevention Services, LLC - Louisburg, NC October 2010 to March 2011

Submit required documentation as specified by agency and insurance standards

(daily ACTT logs, notes, treatment team meeting summaries)etc. provide supervision regarding treatment planning for individuals receiving ACTT services; participate in the oversight of ACTT medical record management including over sight of team documentation, submission of notes, review notes,review person centered plans and supervision of program assistant to ensure that records meet agency, state and federal standards; Perform on call duty for crisis intervention and for staff supervision and consultation, provide feedback for all questions and/or concerns from Value Options and document communication using company tracking log; assist in the direction of daily operations, including assurance of staff coverage for consumers, lead daily organizational meetings and treatment planning meetings to include complete of necessary documentation. Program Director

Open Arms Family Support Services - Richmond, VA

September 2009 to March 2010

Assist in maintaining the day to day operation of the In-home program; report to Dep.t of Licensing as needed, conduct and/or review performance evaluations of staff in accordance with policy; monitor staff performance on regular basis and provide feedback ;meet regularly with agency director and staff; review the quality and efficiency of service delivery model; evaluate individuals referred and receiving services; orient, train and supervise staff as needed; create and ensures implementation of Individual Service Plans; follow up with client/family sessions; participate in Interdisciplinary Team Staffing; monitor all services offered to each individual; ensure compliance with individuals' rights advocacy when needed, make program modifications as needed, ensure client-to-staff ratio is maintained as established by the agency, supervise behavioral management; assures program is complying with applicable rules, regulations, and company policy. Case Management facilitate weekly staff meetings, maintain communication with Social Worker's referral sources, client's families, and all related parties for the success of the client's and refer as needed, maintain all program documentation, and report all incidents as needed. Day Treatment Case Manager /Lead Case Manager

Richmond behavioral Health Authority - Richmond, VA April 2004 to September 2009

Consistently exercise discretion and judgment to analyze, interpret, make deductions, and then decide what actions are necessary based on the varying facts and circumstances of each individual case. Work with supervisory assistance evaluating possible courses of conduct and making decisions where there is no opportunity to seek supervisory assistance. Maintain an active caseload providing interventions as needed and within area of expertise and limits of credentials; assure procurement of additional services as needed. Acquire and provide the team the detailed information regarding an assigned client to establish the foundation for the Treatment Plan. Work with the client on a day-to-day basis using professional judgment and discretion to implement the team determined Treatment Plan. Assist in development, implementation, and revision of individual treatment plans; assure that services provided are specified in the Treatment Plan and monitor progress toward treatment goals. Consult and cooperate with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals. Provide crisis management for clients; makes linkages for interventions as appropriate, maintain a high level of ethical conduct regarding confidentiality, dual relationships, and professional stature. Participate in continuing education activities, remaining knowledgeable in area(s) of expertise. Attend meetings as Conduct weekly/monthly individual and group supervision with case managers. appropriate and meet regularly with the supervisor to exchange pertinent information and receive supervision. Day Treatment Lead Case Manager

• Complete all required monthly reports.

• Maintain daily documentation supporting staff development, concerns, needs, and progress. • Provide interim and final performance evaluations for case managers. Education

Certificate of Criminal Justice in Criminal Justice Liberty University - Lynchburg, VA

September 2014 to October 2015

Master's in Health Service Administration

Strayer University - Richmond, VA

September 2008

Bachelor's in Social Work

Virginia Union University - Richmond, VA

May 2004

High School Diploma

Northern Vance H.S. - Henderson, NC

June 1999

Skills

• problem solving (10+ years)

• Intake Assessment

• Medical terminology

• Records Management .

• Case Management (10+ years)

• Social Work

• Crisis Intervention

• Medical billing

• Motivational interviewing

• Documentation (10+ years)

• Mental Health (10+ years)

• Counseling (10+ years)

• Individual / Group Counseling

• Medical office experience

• Microsoft Office (10+ years)

• Data collection

• Intake Experience

• Management (5 years)

• Crisis Management

• Behavioral Health

• Medical records

• Documentation review

• HIPAA

• Databases

• Records management

• Program management

• Customer service

• Leadership

• Microsoft Office

• English

• Social work

• Working with people with disabilities

• Microsoft Excel

• Working with people with developmental disabilities

• Microsoft Word

• Microsoft Powerpoint

• Medical terminology

• Epic

• Supervising experience

Certifications and Licenses

Driver's License

February 2024 to February 2031

QMHP Certification

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