Customer Service Front Desk

Leanet Newman Riviera Beach, FL *******@*****.*** 561-***-****

Customer Service Specialist

Proven Leadership in Customer Relations, Training Employees & Organizational Excellence

Performance-driven, reliable Customer Service professional with 19+ years of strong communication and interpersonal skills. Quickly and accurately understands customer needs and consistently provides outstanding customer service. Takes initiative to improve efficiency, introduce new processes, and author fresh ideas. Recognized for successfully rising to presented challenges. Thrives in a fast-paced, deadline-driven environment while being attentive to details and conscious of time. Always willing to go the extra mile to ensure 100% customer satisfaction.

Core Strengths

Training & Development Busy Telephone Service Account Management Maintains Calendar Customer-centric Business & Client Intelligence Deadline Driven Quality Assurance Time Management Customer Retention Billing Organizational Excellence Top Listening Skills Complex Problem Solving Call Center Experience Branding

Professional Experience

SGS Consulting-Temp Agency Palm Beach Garden Customer Service 11/13/2023 to Present

Pride Staff -Temp Agency West Palm Beach, FL Receptionist 4/12/23 to Present

Robert Half -Temp Agency Palm Beach Shore Resort Front Desk Clerk 3/12/23 to Present

Evergreen Master Association Palm Beach Garden – Front Desk Clerk 1/13/ 22 to 6/28/22

Hornet Staffing, Inc. Jacksonville, FL 8/31/20 to 2/28/21

Service Advocate, I Health Insurance-Remote Worker

Perform research to respond to inquiries and interpret policy provisions to determine the most effective

response

Unfortunately, a car accident, left me unable to work for a given time period.

Revival Church of GOD Riviera Beach, FL 01/2013 to 12/2018

Administrative Assistant Church Secretary

Provided administrative support to the church as well as to the community.

Accomplishments:

When hired, the office was in disarray; reorganized the office, improving filing, faxing, and scanning, running the office more smoothly.

Developed a “clothes closet” for underprivileged people due to the large donation of clothing from the community; this allowed many people to find clothing to help with job searches and daily living.

ALERE Healthcare/MATRIA Healthcare Atlanta, GA 01/2002 to 01/2013

Care Coordinator II Enrollment Specialist (Non-Clinical)

Provided members with educational information regarding healthcare concerns.

Accomplishments:

Sometimes callers were irate; developed good listening skills, often calming caller.

Selected as “Employee of the Month” for ALERE Healthcare twice during employment.

Associate of Arts Degree Business Loop College Chicago, IL

Technical Skills

Microsoft Office Suite (Word, Excel) PBX & Nortel Switchboard

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