Pharmacy Technician Customer Service

Tina Vickers

386-***-**** ************@*****.***

December 6, 2023

Dear Hiring Manager:

Thank you for the opportunity to apply for the open position at your company. Upon reviewing your job description, you are looking for a candidate that is extremely familiar with the responsibilities and can perform them confidently. Given these requirements, I am certain I have the necessary skills to successfully do the job adequately and above expectations.

I am an efficient college student currently attending Daytona State College working on my associate in business. During my academic career, I also managed to accrue nearly 10 years of work experience. I had the privilege to work at Rx Plus Pharmacy/ Expedien Rx Pharmacy as a customer service pharmacy technician role, where I learned valuable professional skills such as prescription verification and provider relations. Whether working on academic, professional, or extracurricular projects, I apply proven, multitasking, problem-solving, and analytical skills, which I hope to leverage into the role at your company.

After reviewing my resume, I hope you will agree I am the competent candidate you are looking for. I am looking forward on elaborating how my specific skills and abilities will benefit your organization. Please contact me at 386-***-**** or via email at ************@*****.*** for a convenient meeting time.

Thank you for your consideration, and I look forward to hearing from you soon.

Sincerely,

Tina Vickers

Tina Vickers

386-***-**** ************@*****.***

.

Education

DAYTONA STATE COLLEGE

Deland, FL 32724

Associate’s degree Business administration expected graduation May 2024

Associate’s Certificate for Business graduated May 2023

Pharmacy Technician License graduated September 2016

High School Diploma Graduated 2007

Work History

Shields Health Solution Dates employed 8/2023-Current

Patient Engagement Specialist–

Proactively coordinate medication refills including data entry and pharmacy claim adjudication

Make outbound patient refill phone calls and complete the patient refill request.

Answer, resolve and triage inbound inquiries.

Clarify prescription orders with pharmacist and/or clinician as appropriate.

Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.

Manage, organize, and update relevant data using database applications.

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.

Identify trends, resolves problems; recommend improvements; implement change.

Actively participate in process improvement initiatives.

Act as a value-added business partner to stakeholders throughout the organization.

Protect organization's value by keeping information confidential.

Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Flexible scheduling to meet business needs with health system partners starting as early as 5:00 AM (PST) / 8am EST Other duties and/or responsibilities may apply

Rx Plus specialty pharmacy Dates employed: 08/2015- 8/2023

Specialty Customer Service Pharmacy Technician

My duties consist of answering incoming calls helping with completing orders, charging credit cards, runs insurance for patients to verify if the medication is approved or will need prior authorization paperwork, If the medication requires prior authorizations send the correct forms to the physician’s office. Letting the MD office know exactly what is needed to complete and get an approved prioe authorization. Answer incoming phones calls from patient or Physician who calls the specialty department to set up deliveries to infusion centers or MD offices. Calls the copay assistance company to correct the claims that are rejecting that are supposed to be approved. Help the patient get signed up for copay assistance or go through the process and help get free medication from manufacturer. Also, sends refill request to the MD office if the electronic refill request fails. Types refills that have been sent in by the MD office for approval, runs prescriptions that the patient or MD office calls for and fix failed orders. Conduct peer to peer interviews with candidates for the specialty and processing team.

ATRIA SENIOR LIVING Dates Employed: 07/2013 – 08/2015

Resident Aide/Med Tech

Helps clients with their everyday needs, including using the toilet, bathing, getting dressed, serving food, feeding, and collecting food trays. Aids residents with limited mobility by helping them walk, lifting, and transporting. Also helps with other tasks such as recreational and social activities. In addition, assist dementia & Alzheimer patients with their everyday needs. Greets visitors, trains new employees & provides administrative support.

ANGEL’S HELPING HANDS Dates Employed: 09/2009 – 11/2011

Office Manager

Greeted & assisted employees, visitors, clients, & potential clients. Answered incoming calls & handled callers’ inquiries. Maintained a sufficient record of office supplies. Picked up & delivered mail. Coordinated the repair & maintenance of office supplies. Collected, verified, & inputted weekly time sheets. Ran background checks on potential employees. Collected the necessary information in addition to writing invoices for clients. Made daily deposits. Prepared payroll & administered employee’s checks.

OAK MANOR Dates Employed: 06/2008 - 05/2009

Resident Aide

Assisted residents with their daily needs, which included using the toilet, bathing, getting dressed, serving food, feeding, and collecting food trays. Performed several housekeeping duties which included cleaning, cooking, and laundry. Also helped with other tasks such as recreational & social activities. Daily medication administration to residents.

SKILLS

Computer

Microsoft: Word, Excel, PowerPoint, Access, Outlook, Edge, QuickBooks, CarePoint, Cypress, Salesforce, Teams, Epic, Dialpad, Telemetry

Professional

Team player, self-motivated, fast learner, self-starter with excellent interpersonal skills, problem solver, work well under pressure, strong organizational skills, strong leadership abilities, great work ethic, outstanding communication, and strong negotiation skills.

REFERENCES Available upon Request

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