Customer Service Patient Care

VICTORIA HANEY

CERTIFIED PHLEBOTOMIST

Berlin Center, OH 44401 330-***-**** *********@*****.***

SKILLS

Customer service / Patient care

HIPAA

OSHA

Infection control protocols

Medical record keeping and documentation.

Clerical support

Venipuncture, capillary puncture, and specimen

collection techniques

Microsoft Outlook, Word, and Excel, windows

Data entry

Organizational skill

Inventory control and ordering

PROFESSIONAL SUMMARY

Certified Phlebotomist (CPT) trained and certified in venipuncture, capillary puncture and special collection procedures. Years of customer service with dedication to providing and maintaining highest quality care and support. Seeking a position as an entry level Phlebotomist that offers professional challenges and opportunities to grow in the medical field of Phlebotomy and patient care. WORK HISTORY

Paparazzi Independent Consultant, 03/2020 - Current Victoria's Bauble Boutique: Self-employed – Home Based Business

• Self-employed MLM Direct Sale via use of social media platforms & local events

• Customer Service, Sales and distribution

• Social media live sales of Paparazzi jewelry.

• Fostered strong relationships with clients through consistent communication and collaboration. Deli Host, 05/2021 – 5/2024

Loves Country Store and Travel Plaza – 4352 St. Rt. 225

• Maintained and placed inventory orders.

• Oversaw replenishment of fresh and hot-to-go product on retail floor.

• Assisting with training all new hires

• Maintained clean, hygienic kitchen workspace by following and implementing health and safety guidelines

• Assembled, stored and disposed of food using proper food handling, labeling and safety techniques. Electronic Log Auditor, 01/2019 - 03/2020

Wall Street Systems Inc – Mantua

• Assisting new hires with installing their new Electronic Logging Device (ELD), as well as their on-board cameras via phone

• Completing orientations over via phone to review with drivers their responsibilities under FMSCA Hours of Service (HOS) regulations.

• Trouble shooting issues with HOS and/or ELD

• Monitoring and Auditing driver electronic logs

• Assigning training and/or fines for violations.

Administrative Assistant, 05/2016 - 11/2016

Arconic – Niles

• Maintain employee, and vendor files, typing correspondences, running reports in excel and access, completing blanket orders for maintenance work/parts, entering employees' weekly schedules and monitoring and/or adjusting their times, as well as approving timecards to send to payroll.

• As an Office Assistant, I maintained all employee records according to company guidelines.

• I also organized and conducted new employ hire orientations and assisted plant manager with time keeping within the KRONOS system.

• Other duties included standard filing, greeting anyone entering onto property, answering phones, typing up business letters, creating graphs to chart expenses, and occasional back-up for dispatch. EDUCATION

Maplewood Career Center - Ravenna, OH

April 2024 _ Phlebotomy Technician

MedCerts – Online Certificate of Completion – Michigan December 2024 _ Phlebotomy Technician

Hiram College - Hiram, OH

May 2017 _ bachelor’s degree _ Liberal Arts

PHONE

Home: 330-***-****

Cell: 330-***-****

CERTIFICATIONS

• CPT – Certified Phlebotomy Technician

NHA Certified Phlebotomy Technician #J7M7Q3F5

Eff. Date 4/18/2024

Exp. Date 4/18/2026

Contact this candidate