Customer Service Patient Care

DANIELLE DELUCCIA

*** **** ****. ******* ** *****

239-***-****) - **********@*******.***

EXPERIENCE

Sherman Abrams Lab

Phlebotomist Floater: June 2023 – Present

• Travel to different Iop's and patient care centers.

• Perform routine blood procedures through venipuncture and capillary from all age groups.

• Responsible for entering patient data, processing, packing and transporting various specimen types.

• Give special instructions to patients on performing various stool and urine samples.

• Maintain adequate inventory of lab and clinical supplies.

• Maintain quality control on equipment and other supplies in the lab.

• Provide excellent customer service skills.

• Employment drug screenings and swabbing for bacterial & viral infections. Natera/Tom Job Mobile Phlebotomy Service

Mobile Phlebotomist: October 2020 – Present

• Provide care to Oncology, Pulmonology, Nephrology, OB/Gyn and Organ Transplant patients.

• Travel to specified locations to draw blood samples as required.

• Verify patient’s identities.

• Discuss collection process and exercise compassion.

• Perform venipuncture in a timely manner.

Valley Medical Group – Montvale OB/GYN

Phlebotomist: June 2019 – June 2023

• Performed Phlebotomy on 30 patients a day.

• Perform 1- and 3-hour glucose tolerance testing.

• Register Patients in Meditech and print requisitions.

• Process specimens and send them to the lab.

• Provide excellent customer service and communication skills to patients, staff and providers.

• Excellent organizational and problem-solving skills.

• Respond to provider and patient’s inquiries via phone or fax regarding test status.

• Follow OSHA Guideline and compliance regulations, follow HIPPA, infection –control and safety. QUEST Diagnostics

Head Phlebotomist: October 2015 – April 2019

Ramapo Internal Medicine, PC

Medical Assistant : 2013 –2015

Albert Einstein College of Medicine

Administrative Assistant: 2001 –2013

EDUCATION

Eastwick College - Surgical Technician Program

Manhattan Institute - EKG/Phlebotomy

SUNY Rockland – Credits

SKILLS AND KNOWLEDGE

Certified EKG and Phlebotomy Technician (10+ years) BLS Certified

Taking vitals an assessment

Microsoft/Google Office

Field specific software including: Labcare, Quanum, Gem, Intergy, Athena, Meditech, Jacada, ECW,, EHR, Labos and careevolve

ICD-9 codes, CPT designations and HIPPA guidelines

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