Patient Care Customer Service/Healthcare/Management/Revenue Cycle

Cori D. Thomas

817-***-**** Home

E-mail: ********@***.***

Professional Experience:

KE Eye Centers of Texas

Refractive Surgery Specialist Supervisor

Arlington, TX June 2021 – Current

Performs all duties of a Refractive Surgery Specialist

Attends weekly meetings with the Practice Leader to develop and implement systems and processes for effective team building and patient care.

Review teammates production analysis report to discus conversion rates and closing percentages and implement solutions to improvements where needed.

Work collaboratively with ASC and Clinic Manager, communicating and resolving issues related to patient care.

Coaches, mentors, and assists in the training processes and ongoing development of the team.

Establish and maintain communication with the surgeons to ensure the best patient care is provided.

Performs additional duties as assigned.

Refractive Surgery Specialist

Arlington, TX April 2019 -June 2021

Promote and Educate Vision Wellness products and surgeries for prospective patients.

Counsel patients on Intraocular lens options for surgery

Responsible for financial counseling with patients

Provide efficient customer service follow-up with patients.

Surgery Scheduling for Cataract and Lasik Surgery

Responsible for scheduling ocular plastics patients over 4 different schedules.

Obtaining medical clearance for plastics patients, send patients out for bloodwork, consent all patients, and do all financial counseling with patients.

Caregiver, Inc

Trust Fund Accounting Manager

Fort Worth, TX August 2018 – April 2019

Responsible for bank account reconciliations for all Trust Fund areas

Approve funding requests and checks for signatures.

Runs reports to identify discrepancies and reconcile individual ledgers.

Review denied claims, conserved funds checks and prepare items for audit

Provides proof of performance to insurance companies.

Create and train on Trust Fund and Eligibility policies and procedures.

Problem solving between programs and polices related to acquisitions/transitions.

Ford Eye Center/Paragon Laser & Eye Surgery Center

ASC Revenue Cycle Manager

Arlington, TX May 2017 – August 2018

Insurance Verification for scheduled surgeries, outside surgeons, and office visits

Financial counseling with patients

Posted money to patient’s account.

Preauthorizing all surgeries

Worked A/R to get outstanding claims collected.

Posted surgery charges for 2 surgeons.

Posted EFT and Checks from Insurance Companies

Responsible for collecting all outstanding patient balances.

Nethery Eye Associates

Revenue Cycle

Fort Worth, TX Nov. 2015 – April 2017

Insurance Verification for scheduled surgeries, outside surgeons, and office visits

Financial counseling with patients

Posted money to patient’s account.

Preauthorizing all surgeries

Worked A/R to get outstanding claims collected.

Posted surgery charges for 4 surgeons and office charges for 5 doctors.

Posted EFT and Checks from Insurance Companies

Responsible for working unapplied payment reports.

Additional Professional Experience: (Additional Info Available Upon Request)

Kleiman Evangelista Eye Center – July 2003 – November 2015

Front Desk/Supervisor, Refractive Surgery Specialist, and ASC Revenue Cycle

Education:

University of Mississippi, Oxford, Mississippi – August 2002

Bachelor of Business Administration in Marketing

Tri County Academy

Skills:

Microsoft Office (including Word, Outlook, Excel, PowerPoint, Access)

Internet Explorer, Firefox, Chrome, 7 Zip, Foxit

Programs such as:

Pulse, SAS Program, Nextgen, Advanced MD, WinMed, EMA, RFMS

References:

Available on request

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