Office Assistant

Shannah Gertson

Houston, TX ***** 832-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented administrative assistant with experience in customer service, data entry and office management. Dependable and quick-learning team player with effective communication and organization skills.

SKILLS • Handling and Sorting Mail

• Customer Experience

• Microsoft Office

• Clerical Support

• Office Equipment Proficiency

• Document Filing

• Appointment Scheduling

• Medical Terminology

• Medical Recordkeeping

• EHR Software

WORK HISTORY MAIL HANDLER 05/2022 to 02/2024

Swyft Filings Houston, TX

• Sort incoming and outgoing mail accurately based on specified criteria.

• Package and prepare outgoing mail for shipment, ensuring proper labeling, postage, and documentation as required.

• Scanned and uploaded documents to customer's account.

• Ordered office supplies and kept office stocked with needed resources to operate smoothly.

ASSISTANT MANAGER 11/2020 to 12/2021

Dollar Tree Houston, TX

• Provide excellent customer service by greeting and assisting customers, answering inquiries, and resolving issues promptly and courteously.

• Assist with administrative duties such as scheduling, filing paperwork, and maintaining records related to sales, inventory, and personnel.

• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

TEAM MEMBER 08/2018 to 10/2020

JoAnn Fabric Houston, TX

• Provided exceptional in-store experience and excellent customer service by interacting and engaging with customers.

• Processed customer transactions at cutting counter and cash register in an efficient and friendly manner with professionalism and precision.

• Stocked shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

• Worked with Store Management and other Team Members on projects in a friendly and professional manner.

PATIENT CARE ASSISTANT/HEALTH UNIT COORDINATOR 09/2011 to 02/2018 Harris County Hospital District Houston, TX

• Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.

• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.

• Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.

• Streamlined administrative processes by implementing new organization systems for physical and digital documents.

• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.

• Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment. EDUCATION High School Diploma

Elkins High School,

Missouri City, TX

.

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