Customer Service Insurance Agent
Resume:
JUSTINE DEANE
**** ******** ****, *******, **. **045
*************@*****.***
Ability Summary
Insurance Agent
. Medicare insurance sales. Worked with medicare recipients to find the best advantage plan for them
. sold mostly during AEP meeting or exceeding personal quotas as well as company quotas.
Medical Billing
•Durable medical equipment revenue on hold. worked closely with physicians as well as patients to ensure proper Medicare billing.
•5 years' experience in emergency room doctor billing, workers comp, primary and secondary insurance as well as no-fault, collections, data entry and customer service.
•Account manager for chiropractic office
•Followed up with insurance companies to insure full payment
Bank Teller
•Performed and executed teller duties
•Maintained level of branch supplies
•Balanced travelers checks and cash items monthly
•Reconciled ATM
•Updated customer files
•Acted as backup head teller
Sales
•Sold business to business as an account manager
•Consistently exceeded weekly sales quotas
•Generated repeat business by following up on earlier sales
•Created orders to customers' specifications
•Initiated cold calls to increase customer base
Supervisory
•Succeeded as department manager in varied hard goods departments
•Over 25 years in the retail business
•Increased sales by creative merchandising
•Motivated employees by setting standards within the department
Employment History
08/2022 -10/2022 Clear link Insurance Agency Salt Lake City, Utah
08[2017- 02/2023 Ttec 260 Jimmy Ann Dr Daytona Beach Fl
Customer Service Representative (CSR)
05/2016 - 11/2016 Medical Services of Amer Inc 625 Beville Rd, South Daytona, FL
Achieved a reduction of revenue on hold in my location as well as two others while supplying great customer service to our walk-in patients.
Customer Service Representative
12/2015 - 05/2016 Axcess Financial 347 Granada Blvd, Ormond Beach, FL
Administered and collected pay day loans in a retail environment, Increased customer base through marketing in the store, over the phone and in the field. increased revenue by cross selling other products
Customer Account Specialist
04/2013 - 04/2015 State Farm Insurance 1500 Beville Rd., Daytona Beach, FL
Answer inquiries and supply information to the public, customers, visitors, and other interested parties about activities conducted at establishment and location of departments, offices, and employees within the organization.
Appointment Setter
10/2010 - 04/2013 Exit Pros 444 Seabreeze Blvd., Daytona Beach, FL
Answer inquiries and supply information to the public, customers, visitors, and other interested parties about activities conducted at establishment and location of departments, offices, and employees within the organization. Sales Representative
04/2008 - 12/2008 Voyager Map
call business to business selling large, laminated maps and atlas books.
Account Representative
Ormond Beach, FL
08/2004 - 04/2008 Universal Map
South Daytona, FL
called business to business selling large, laminated wall maps. kept track of earlier sales as well to promote repeat business, also made cold calls to generate new business. always met or exceeded company quotas.
Sales Representative
03/2003 - 08/2004 Timeshare F.S.B.O. Daytona Beach, FL
called prospective customers who were interested in selling their timeshare. walked them through the process of listing their timeshare for sale
Sales Representative
08/2001 - 03/2003 Ciami Marketing Holly Hill, FL worked on outbound program selling vacation packages for "summer bay resort. was later promoted to T.O.
Travel Coordinator
04/2000 - 08/2001 Accumen Sales and Marketing Ormond Beach, FL
traveled to prospective owners for a timeshare company. worked as a member of a team of eight travel coordinators, ensured customers excellent customer service.
Bank Teller
01/1995 - 02/2000 First National Bank Of
Jeffersonville/Fleet Bank
Performed teller duties
Medical Biller/Account Representative
Liberty, NY
04/1990 - 05/1995 Medi-Tab
Spring Valley, NY
Account Manager
Education and Training
Issuing Institution Location Qualification
Course of Study
Daytona State College FL 2 Years of College or a Technical or
Vocational School
I have completed the one-year course of study for medical biller/ coder at Daytona state college.
Health Information Management
Bergen Community NJ Associate's Degree
College
Retail Business Management
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