Patient Care Data Entry

CARLEY MAHAN

Belleville, MI *****

517-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Service-focused Patient Services Representative bringing unparalleled skills in Patient relations, task prioritization and time management. Motivated to directly and efficiently address Patient concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer and Patient service management, EPIC software with expertise in related roles.

SKILLS

Excellent Time Management

Efficient and Detail-Oriented

De-escalation Techniques

Multitasking and Prioritization

Data Entry and Maintenance

Responding to Difficult Customers

Calm and Professional Under Pressure

Customer Data Confidentiality

Verbal and Written Communication

Upbeat and Positive Personality

Inbound and Outbound Calling

Call Volume and Quality Metrics

Multi-Line Phone Systems

EPIC Software

CPRS & Vista

WORK HISTORY

03/2022 to Current Advanced Medical Support Assistant Veterans Affairs Medical Center – Ann Arbor, MI

Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.

Review Charts and Consults for Accurate scheduling Completed and Trained others in Outpatient Mental Health as well as EHRM Department on how to complete Action Encounter Reports. Created Training Process Guide for Others learning tasks and Software. Used CPRS and VISTA to maintain and record patient data and generate reports. Organized patient records to research records, extract medical information and review records for completeness and accuracy.

Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

Used CPRS and VISTA to compile and record medical charts, reports and correspondence.

Mailed patient appointment letters.

Scheduled over 100 appointments daily for patients at Ann Arbor VA Medical Center for Outpatient Mental Health.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Maintained and obtained medical records.

12/2019 to 03/2022 Customer Service Representative University Of Michigan

Provided Administrative support to internal and external Patient Care Maintained customer/ Patient satisfaction with forward-thinking strategies focused on addressing scheduling needs and resolving Patient questions and concerns. Developed community reputation through commitment to service satisfaction and strong Patient care team relationships.

Consulted with referring medical offices to resolve discrepancies, maintain Patient care and create effective scheduling solutions.

Answered constant flow of Patient calls with minimal wait times. Managed Provider's Schedules and Requests regarding patient care Managed Over 80 incoming calls daily

Received incoming calls from Multiple specialty departments 09/2017 to 12/2019 Paraprofessional

Lincoln Consolidated Schools

Relieved classroom teacher during breaks and maintained order and structure in classroom.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Managed workflows of classroom volunteers and trained on school procedures. Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.

Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.

Managed special needs education class room of 12 students per half day, 24 daily 08/2012 to 06/2014 Managing Partner

Herbal Insanity

Analyzed and presented financial standings and cost effectiveness to other partners and investors.

Established and implemented business procedures and process improvements. Inventoried entire stock and supply orders regularly. Managed scheduling, direct shipping and customer service. Created and managed business Website.

Directed Classes and Courses for Life Coaching Clients Business Supported itself in first 90 days

09/2004 to 10/2010 Medical Assistant

St Joseph Mercy Hospital

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Prepared initial patient charts for admission.

Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Assisted multiple Patient's with daily activities and personal Hygiene Charted and documented patient care daily

Supported multiple providers in family care clinic Charted and documented Patient vaccinations in state registry EDUCATION

06/2008 Associate of Applied Science: Medical Assisting Ross Medical School - Brighton, MI

07/2004 Associate of Science: Religious Diversity

Western Axia Online - Online

06/2000 Associate of Science: Nursing

Central Texas College - Killeen, TX

CERTIFICATIONS

Ordained Minister

Epic software Certifications

Experience with CPRS and Vista scheduling programs

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