Information Technology Office Automation

Mario R Paz Jr

***** ********** *****, ****** ****** 92553 · 951-***-****

****.****@*****.***

OBJECTIVE: A challenging career in the Information Technology field where my experience and skills in hands-on system operations can contribute to the successful accomplishments of the IT Department.

EXPERIENCE:

January 9, 2020 – October 18, 2023

User Support Tech I, ACR – IT Services Helpdesk

Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, MS Office 365, and voicemail; installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, MS Office 365, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools.

February 2002 – January 8, 2020

Supervising Systems Operator, ACR – IT Services

Supervise the day-to-day operations and staff of the Property Data Center in an IBM Mainframe system environment. This includes assigning, reviewing, and evaluating all work of staff, participating in the employee selection process as well as training, coaching, counseling and mentoring employees; authority to approve timesheets and leave requests, investigate complaints and performance issues and issue formal disciplinary action. Other duties include coordinate and set up production job schedules in accordance with customer’s requests, maintain records and use of application software to enter customer data and accounting records. Receive customer calls for assistance, review, track, and monitor reports for accuracy and sufficiency.

Special Assignment: 7/2011 – 4/2014, Interim as Supervising User Tech

Supervised, assigned, reviewed, and evaluated the work of staff performing user support technician and related work. Received, logged, and routed trouble tickets through System Center Configuration Manager Console (SCCM); follow-up on and report aged tickets to ensure timely response was completed by the user technicians. Prepared and maintained documentation and procedures to conform with highest customer service standards. Coordinated equipment deliveries, inventory and asset control through the SCCM software and utilities. Coordinated the Windows 7 roll out project for ACR Office by working closely with staff in Network, Database Administrators, Program Developers, Business Systems Analysis, and Management at all levels. Worked closely with Departmental Supervisors to ensure all hardware and software was up to standard and compliance with the daily applications of the end users.

Since October 2018, our Department converted to a new SQL Server base system call Aumentum. I’m responsible for converting the production of new property data products while updating procedures and layouts to conform to the new system data fields. I’m currently testing and approving the new data fields for our Districts, Cities and outside Tax Agencies by using SQL Server Management Studio software and Simpler Production Data Environment tools. The overall goal for the Property Data Center Department is to provide on a timely and professional manner daily, weekly, monthly and annual data services for all customers in our Districts, Cities and outside Tax Agencies. Our Department also provide customer service to County and State Agencies as needed.

TECHNICAL EXPERIENCE

More than twenty-five years of experience in virtually all aspects of computer operations in a Mainframe environment, including fourteen years in a Supervisory capacity level in the Information Technology Department of the Assessor-Clerk-Recorder Office.

One Year experience in SQL Server Management Studio Tools and Utilities, running production and extracting data on Simpler Production data environment. Proficient in using the new system Aumentum as a HelpDesk tool to assist internal and external customers for a variety of property inquiries.

SKILLS

With the new file format in Aumentum, my expertise in MS Access tools and commands allows me to import, create queries, and export special data extractions for all internal and external customers.

My expertise in data processing and outstanding customer service skills in the Property Data Center allows me to communicate and interact effectively with internal/external customers at all organizational levels. Not the least, as a bilingual professional I can communicate and write in Spanish and English language.

EDUCATION

March 2016, COR Learning Center - Riverside, CA

Certificate of Accomplishment for Supervisory Excellence Academy.

April 2008, COR Learning Center – Riverside, CA

Certificate of Accomplishment for Microsoft Access 2000 Intermediate and Advance level.

July 1999, Parsec Group – Lakewood, Colorado

Certificate of Accomplishment for OpenVMS Utilities and Commands.

1988 – 1991, Cypress College, Cypress, CA

Certificate of accomplishment for Data Processing, MS Office Management and Spreadsheets.

Dominguez High School, Compton, California

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