Customer Service Food
Resume:
EMPLOYMENT HISTORY
MAY **** - PRESENT
Receptionist/Cashier for Service Department, Priority Honda, Hampton, VA Managed multi-line phone system, ensuring efficient call routing and customer service Handled secure transactions as service department cashier, safeguarding end-of-day deposits Scheduled appointments and provided detailed explanations of customer bills Utilized Microsoft Office for data entry and Outlook for professional email correspondence Managed secure transactions and ensured accurate financial records in service department. DEC 2020 - MAR 2022
Customer Service Technician, Department of Motor Vehicles, Hampton, VA
• Avoided revenue losses with diligent attention to customer’s needs and complaints.
• Resolved issues based on thorough investigations of concerns.
• Updated records with all interactions and customers transactions.
• Participated in professional development courses and training to bolster skills set.
• Maintained accurate records of customer interactions, including details of client inquiries and concerns as well as actions taken. Enhanced database accuracy, ensuring up-to-date customer data. MAR 2019 - JUN 2022
Food Service Worker, Sodexo For York County Schools, Yorktown, VA
• Prepared, cooked, and served meals according to specified recipes.
• Met expected needs of nutrition services by reviewing diet plans and placing food orders.
• Maintained safe and sanitary food service practices.
• Assessed nutritional needs, diet restrictions, and current health plans to develop and implement dietary-care plans and provide nutritional counseling.
• Monitored food service operations to ensure conformance to nutritional, safety, sanitation, and quality standards.
• Work hands on with Pre-K through Grade Five children. Got to know them, and their quirks, and thoroughly enjoyed them. Ensured dietary compliance with school health standards, enhancing meal satisfaction. MAR 2019 - DEC 2020
Food and Nutrition Representative, Sodexo for York County Schools, Yorktown, VA
• Prepared, cooked, and served meals according to specified recipes.
• Met expected needs of nutrition services by reviewing diet plans and placing food orders.
• Maintained safe and sanitary food service practices.
• Assessed nutritional needs, diet restrictions, and current health plans to develop and implement dietary-care plans and provide nutritional counseling.
• Monitored food service operations to ensure conformance to nutritional, safety, sanitation, and quality standards. JAN 2014 - JUL 2018
Restaurant Associate, Panera Bread, Hampton, VA
• Ran cashier station at front counter and maintained accurate drawer count.
• Upheld food safety standards for customer protection.
• Prepared ingredients and restocked supplies for daily restaurant needs.
• Executed fast-paced food service and preparation work by collaborating with team members.
• Managed customer relationships and maintained positive dining experiences. APR 2012 - SEP 2013
Customer Service Athlete, Nike Inc., Atlantic City, NJ
• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
• Delivered exceptional customer service to bolster strong relationships and build positive experiences.
• Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
• Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
• Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships. Hampton, US, 23605
*************@*****.***
MARY GRASSER
FRIENDLY CUSTOMER SERVICE REPRESENTATIVE READY TO
RESOLVE ANY PROBLEM, ALLOWING FOR CUSTOMER
SATISFACTION WITHOUT UNNECESSARY ESCALATION OF
SUPPORT CALLS.
PROFESSIONAL SUMMARY
Friendly Customer Service Representative ready to resolve any problem, allowing for customer satisfaction without unnecessary escalation of support calls. AUG 2009 - APR 2012
Food Service Assistant, Wawa, Brigantine, NJ
• Completed orders by collecting payments from customers and issuing correct change.
• Served customers eye-pleasing foods by attractively plating finished items.
• Maintained work and service areas in clean, sanitary, and safe condition.
• Supported smooth inventory management, maintaining records and requesting new supplies.
• Observed safe food handling practices to prevent food-borne illnesses and cross-contamination.
• Monitored service counter supplies, replenishing with utensils and condiments to maintain ideal levels.
• Set up work stations, prep tables, and service counters for daily food service.
• Sanitized surface areas and kitchen equipment to prevent infection or cross contamination. EDUCATION
JUN 2007 - SEP 2009
Associate of Science Degree in Psychology, University of Phoenix, Phoenix, AZ SKILLS
Customer Orientation Communication Skills
Ability To Prioritize Task prioritization
Time management Documentation and reporting
Ability To Learn Microsoft Word
Multi-Line Telephone Microsoft Excel
Organizational skills Sales
Accounting Word processing
Data Entry Appointment Scheduling
Team Collaboration Problem Solving
LANGUAGES
English
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