Customer Service Niagara Falls
Resume:
Andrea Sepe
A motivating leader, improve and exceed customer service experience, Assist in all
supervision. Highly motivated and an extremely hard worker with a proven history of critical problem solving, multi-tasking, and social grace. Enjoys working hands on and has a avid drive to create and be a team member.
Niagara Falls, NY 14304
*********@*****.***
I am looking for a company that has the same expectations as I do, I take on challenging tasks on a daily basis. I promoted safe working conditions by monitoring safety procedures and equipment. I coached staff on strategies to enhance performance and improve customer relations. I delegated work to staff, setting priorities and goals.
I am ready to take on any task that is put before me. Willing to relocate to: Amherst, NY - -
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Rupal Hospitality - Niagara Falls, NY
May 2021 to Present
• Supervising a diverse team of FOH and BOH restaurant staff, while also managing dining room, bar, and administrative responsibilities.
• Managing ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom.
• Maintaining and developing a superb dining experience for families and couples.
• Responsible for hiring and on-boarding process that included interviewing and training of staff.
• Providing coaching and counseling for staff as needed which developed an efficient and respectful team.
• Managing a restaurant staff full-time and part-time employee, including front-of-house (servers, bartenders) and back-of-house (cooks, dishwashers) positions.
• Holding daily meetings between lunch and dinner shifts to highlight successes, improve upon failures, and keep employees informed on restaurant menu changes.
• Gained certificates Serve Safe, Tips Training
Supervisor
Merani Holdings LLC - Niagara Falls, NY
December 2017 to May 2021
• Scheduling work shifts for employees.
• Created restaurant procedures for manuals and training.
• Maintained administrative functions - inventory, employee attendance and counseling,
• Brought new items into the outlets in order to increase sales.
• Resolved guest concerns and complaints in order to maintain a positive atmosphere.
• communication, problem-solving, delegating,
• Providing on-the-job support and training for new employees
• Coaching or training an employee to complete a task.
• I have gain leadership experience by serving as the first point of contact for employees who need help or have concerns.
• leaded and guided my team through success.
Supervisor/Management
Twisted Olives - Niagara Falls, NY
June 2016 to November 2017
• Scheduling and Inventory
• Ordering for bar and also the kitchen
• Run efficient shifts
• Come up with ideas to help increase sales
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Customer Service Representative, Teletech/Supervisor of my team United Health Care Rep. Tele Tech Closed Down - Niagara Falls, NY March 2007 to December 2012
I started off as a customer service representative, then graduated to supervisor with about 25-30 employees on my team.
• Knowledgeable in inventory procedures
• Hands-on experience using multiple popular POS programs
• Performs well under pressure and when dealing with complaints
• Strong verbal and written communication skills
• Friendly, energetic, and always willing to go the extra mile
• Ability to multi-task by talking to customers while using a computer
• Excellent phone demeanor that is friendly and helpful
• Highly organized and knowledgeable in the industry
• Experienced in Microsoft products and several phone-answering systems
• Outgoing, positive-minded individual who puts people at ease Education
High school diploma in NCCC Accountant, Buisness, computer science Niagara Catholic - Niagara Falls, NY
February 2008 to April 2017
Skills
• Excel, Microsoft word, Power Point, Accounting,Management (8 years)
• Computer Science (2 years)
• Java
• Python
• Restaurant experience (10+ years)
• Supervising experience (10+ years)
• MySQL (2 years)
• JavaScript (1 year)
• Microsoft SQL Server (1 year)
• JavaScript
• Microsoft SQL Server (1 year)
• Linux (8 years)
• XML
• SQL (2 years)
Certifications and Licenses
Serve Safe, Tips, Certified Manager of Quality, Certified Brand Manager, Certified Restaurant Manager
February 2009 to Present
• Serve Safe- I had to take to be a Supervisor.
• Tips Training- while being a Bartender
• Certified Manager of Quality- Before becoming manager for the Kitchen.
• Certified Manager of Quality- Before becoming manager for the front of the house.
• Certified Brand Manager- Took while training for my current employer.
• Certified Restaurant Manager - Took while training for my current position. Food Handler Certification
April 2022 to 2026
• ServSafe Food Protection manager certification- Just renewed in April of 2022.
• ServSafe Alcohol, When promoted to supervisor for the Bar. Additional Information
I manage my time effectively to meet deadlines and achieve goals. As a manager I communicate effectively with my team, other departments and also my senior management. Strong leadership skills that include the ability to motivate, inspire, and communicate effectively with my team and co- workers.
I have been volunteering for 20 years, Soup kitchen and SPCA, Hospital-answering phones and health care. Here are some of my certifications. Serve Safe, Tips, Certified Manager of Quality, Certified Brand Manager, Certified Restaurant Manage.
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