Customer Service Call Center

Hazel A. Harris

404-***-**** *.*************@*****.***

Core Competencies

Dedicated employee with vast customer service experience and efficiency in a workplace setting. Highlights the key importance of honesty and trust in sales. Reliable and motivational in teamwork environments. Encouraging supervisory skills with positive attitude.

In-bound/Outbound Call center Microsoft Office

Customer Service Windows/LinuxOS

Education

BBA with a concentration in Management Clayton State University 2022 Experience

June 2017 – August 2017

Customer Service Support VXI Solutions Riverdale, GA Conducted daily In-bound/Outbound calls to company clients for technical support and troubleshooting. Completed training in customer descalation and product information for wireless cable modems. Used critical thinking to assess customer issues, as well as multitasking billing information systems. Collaborated with teams for company projects and workload management for peers. November 2016 – December 2018

Certified Nurse Assistant Douglas Health Duluth, GA Took patient vitals daily while ensuring positive customer care. Assisted doctors in minor surgeries on patients as well as surgery prep. Oversaw dietary supplementation as well as physical therapy. Assisted in mental health and detox unit for patients suffering from extreme stress. April 2013 – October 2015

Sales Associate Goodys McComb, MS

Distributed daily store inventory to proper departments. Displayed customer service on cash register and promoted latest deals or credit cards. Organized and cleaned store for proper presentation to consumers. Walked store floor consistently offering assistance to customers in need of help. September 2013 – May 2015

Certified Nurse Assistant Courtyard Rehabilitation and Healthcare McComb, MS Personal care of patients and their well being while providing a engaging atmosphere. Tracked progress and regressions of patients for further noting to doctors. Assisted in physical therapy and care of disabled patients. Used nursing information system to read patient vitals and statistics, while multitasking front desk duties.

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