Customer Service Administrative Assistant

YVETTE LEVELL

Phone: 954-***-****

Email: levellvette77@gmail, com

Career Summary: Dedicated and Professional with over ten years of experience Customer Service, Office Manager/Driver/

Administrative Assistant with extensive experience in various industries and office settings. Detail-

oriented and goal focused business professional that I can successfully deliver exceptional customer

service to all clients. Demonstrated ability to achieve targeted goals, and excel in challenging situations

Capable of creative problem-solving utilization of critical thinking skills. Successfully answer an internal

and external inquiries while consistently focusing on strategic goals of organization.

Work Experience:

All Around Freight Services Sunrise, Florida

11/2020/current Dispatcher/Logistics

Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel

Using telephones, two-way radios, or text messages to contact employees or emergency personnel

Speaking with supervisors or customers to resolve problems, requests for services or equipment

Preparing daily work such as schedules

Preparing work orders for crew or receiving work orders from work crews

Overseeing communications within company assigned territories

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Made deliveries to and from to companies, Arrive at destinations on schedule

09/30/2019- UPS Deerfield Beach, Florida

12/2020 Package Handler/Customer Service

Maintain the integrity of shipments to preserve the condition of products during loading, unloading, and packaging. Coach and assist newly hired [company name] s in packaging, loading, unloading safety, and navigation protocols. Demonstrate quality training by developing methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials. Lifting packages up to 150 lbs. from head sorter and assembly line.

Sort totes from large packages, small packages and envelopes while making sure assembly Following packing label to ensure parcels are on the correct trucks Always following safety guidelines for lifting. Monthly quizzes about safety, lifting, loading, and breaking jams. Responsibilities Lowering and sliding packages that typically weigh 25 - 35 lbs. Help sort packages to specific truck load. Scan each package to confirm package arrival and condition. Use extended loader to assist me with loading packages in cornerstone order.

June/2017 All In One Hands Miramar, Florida.

12/2018 Administrative Asst./Driver

Organize office and assist associates in ways that optimize procedure

Sort and distribute communications in a timely manner

Create and update records ensuring accuracy and validity of information

Schedule and plan meetings and appointments

Monitor level of supplies and handle shortages

Resolve office-related malfunctions and respond to requests or issues

Transporting clients or handling deliveries

Coordinate with other departments to ensure compliance with established policies

Maintain trusting relationships with suppliers, customers and colleagues

Perform receptionist duties when needed

Manage and participate in the development and implementation of goals, objectives, policies

and priorities for assigned activities and programs.

Perform data entry and scan documents

Maintain electronic and hard copy filing system

Open, sort and distribute incoming correspondence,

Manage calendar for managing Director.

Assist in resolving and administrative problems,

Answer calls from customers regarding their inquiries.

Run company’s errands to post office and office supply store

Prepare and modify documents including correspondence, reports, drafts, memos and emails.

Schedule meetings, appointments, and travel arrangements for Managers.

Ensure accurate up-to-date filing of the agency’s ordinances, agreements.

Out In the Field

Work with special needs clients providing personal care, independent living, & social skills.

Provide training to individuals with development disabilities in self-care,

communication, self-direction, impendent living, mobility and learning as directed

by the Individual Service Plan (ISP) to enhance each individual skill

development, health, freedom, and personal dignity.

Conducted home visits, preform inspections of the property for safety, such bathroom,

kitchen appliances, and lights fixtures.

Report the development of individuals by observing and documenting individuals

personal care issues.

Maintain a clean and orderly home environment by performing general cleaning duties

Assist individuals during in-house and out-side activities by conducting therapeutic

activities, such as physical exercises, arts and crafts and recreational games.

Train and support individuals in daily tasks, such as cleaning of living area, personal

laundry, simple meal preparation, and community outings.

Crisis handling Document processing, supervisor support

Excellent customer service, implement and maintain company policies and

produces.

Interviewing and scheduling appointments for home visits.

Assisted with transportation, plan events, and implementing goals

Transport clients to all their doctor’s, dental, appointments and activity

12/2016-12/2018 Normandy Insurance Deerfield Beach, Florida

Administrative Assistance

Maintain front desk daily activities, I direct visitors and clients to the correct department.

Answer, and transfer all inbound phone calls. Make credit card and checks payments over the phone.

Assist current customer with questions and concern with their policy.

Send cancellations, reinstatements to agents’ and customer’s concerning current policy.

Sign and mail out packages from UPS, FedEx, USPS, and Amazon.

Collect all the incoming mail make sure it’s delivered to the correct department.

Maintain inventory of office supplies, Resolve administrative problems and inquiries

coordinate maintenance of office equipment general clerical duties including photocopying, fax, mailing

Organize office and assist associates in ways that optimize procedures

Sort and distribute communications in a timely manner

Create and update records ensuring accuracy and validity of information

Schedule and plan meetings and appointments

Monitor level of supplies and handle shortages

Resolve office-related malfunctions and respond to requests or issues

Coordinate with other departments to ensure compliance with established policies

Maintain trusting relationships with suppliers, customers and colleagues

Perform receptionist duties when needed

October/2009 All In One Hands. Hollywood, Florida.

Jan./20016 Administrative Assistant

* Manage and participate in the development and implementation of goals, objectives, policies

and priorities for assigned activities and programs.

* Perform data entry and scan documents

* Maintain electronic and hard copy filing system

* Open, sort and distribute incoming correspondence,

* Manage calendar for managing Director.

* Assist in resolving and administrative problems,

*Answer calls from customers regarding their inquiries.

* Run company’s errands to post office and office supply store

* Prepare and modify documents including correspondence, reports, drafts

Memos.

* Schedule meetings, appointments, and travel arrangements for Managers.

* Ensure accurate up-to-date filing of the agency’s ordinances, agreements.

* Work with special needs clients providing personal care, independent l. living & social skills.

*Provide training to individuals with development disabilities in self-care,

communication, self-direction, impendent living, mobility and learning as directed

by the Individual Service Plan (ISP) to enhance each individual skill

development, health, freedom, and personal dignity.

* Conducted home visits, preform inspections of the property for safety, such bathroom,

kitchen appliances, and lights fixtures.

*Report the development of individuals by observing and documenting individuals

personal care issues.

*Maintain a clean and orderly home environment by performing general cleaning duties

*Assist individuals during in-house and out-side activities by conducting therapeutic

activities, such as physical exercises, arts and crafts and recreational games.

*Train and support individuals in daily tasks, such as cleaning of living area, personal

laundry, simple meal preparation, and community outings.

*Crisis handling Document processing, supervisor support

*Excellent customer service, implement and maintain company policies and

produces.

*Interviewing and scheduling appointments for home visits.

*Assisted with transportation, plan events, and implementing goals

* Drive all clients to all their doctors, dental, appointments, & a activity

May/2005 Classic Cuts & Property Preservation Hollywood, Florida

October/2009 Manager/Driver

*Transporting& handling deliveries in a timely manner, Transport customer orders and packages to and

from destinations. Arrive at the destinations on schedule. Fulfill all invoices needs, deliver landscape materials and

supplies.

*Expertise in using Microsoft Tools, ensure filing systems are maintain and current

* Customer Service

* Handle many property inspections, such as housing and commercial building’s

* Assessments damages, prepare documents with photographs, and billing

* Inspect each property dwelling, frame structure, walls, bathroom, and kitchen with a walk

and conduct surveys.

*Developed and maintained job logs, customer accounts, inventory, invoicing,

accounts payables and receivables.

*Ordered stock and maintained vendor relationship

*Handle customer inquiries and complaints

*Develop, implement, and maintain office policies and procedures

*Have good English-language skills both verbal & written, document processing

*Schedule Appointments, trouble shooting, promoting excellent customer service

*Capable of working under pressure and meet deadlines as scheduled.

*Capable of taking care of customer service order and front office

management.

January/2002 Macy’s Pembroke Pines, Florida

May/2005 Sales Associate

*Interacting with customers, giving them product information.

* Customer Service

* Strategizing to meet assigned sales target

*Maintaining the proper display of goods.

*Ensuring that the store comply with the quality standards.

*Evaluating market trends& keeping track of new products and prices.

*Keeping track of the stock and inventory in the store.

*Attending all training activities

Education: North Miami Beach Miami, Florida

General Education (H.S. Diploma)

Nursing Unlimited Miami, Florida

Broward Community College Pembroke Pines, Florida

Skills:

Include computer skills, power point, word perfect, Interview, hire and train

Four years supervisor experience, filing, faxing, and copy machine, office morale,

Job training experience, experience in mental health and skill acquisition

Registration, medical records, billing, documents processing, crisis handling.

Certification: *CPR& *Abuse &Neglect Training *Functional Documentation

*Aids & HIV *Infection Control

* First Aid *Domestic Violence

*Program Training *Assisting with Medication

* Alzheimer’s

REFERENCES AVAILABLE UOPN REQUEST

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