Service Representative Customer

NANDRANIE SUKHNANDAN

Casselberry, FL, ***** • 347-***-**** • *********.*****@*****.***

EXECUTIVE SUMMARY

Detail oriented and proactive with 3+ years of experience in resolving customer inquiries and issues. Proven track record of exceeding customer satisfaction through effective communication and problem-solving skills. A dependable team player, I thrive on tackling challenging assignments and I am dedicated to achieving business success. Eager to learn and committed to professional growth.

EDUCATION

Rochdale Public Library, Queens, New York May 2017

GED

PROFESSIONAL EXPERIENCE

Dialog Direct, Michigan

Inquiry Resolution Specialist Feb 6, 2021- Present

Effectively addresses customers’ medical claim adjustments to ensure providers are being compensated for services provided ensuring prompt and accurate resolutions.

Provides exceptional customer support while adhering to internal policies and compliance standards, documenting inquiries and resolutions accurately for future reference.

Collaborates with teams to address complex issues, and ensures follow-up to maintain customer satisfaction.

Customer Service Representative Sept 07, 2018- Feb 6, 2021

Proactively researched and resolved inbound customer inquiries about medical benefits, demonstrating a logical approach and clear understanding to achieve optimal outcomes.

Provided timely and accurate information on services and policies, ensuring customers are well-informed to make decisions.

Adhered to internal compliance policies, accurately documenting customer issues for future reference.

Follows up on customer needs and team lead requests to ensure seamless communication and resolution.

CERTIFICATIONS and LICENSES

Certified Home Health Aide, State of New York 2013

SKILLS

Active Listener

Strong problems solving abilities.

Dedicated Team Player

Technical Skills

Microsoft Applications- Word, Excel, Teams, Outlook

Nasco

Ncompass

Member 360

Encoder Pro

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