Customer Service Call Center

AS

ANIISHA SARKISSIAN

*********@***.*** 602-***-**** Phoenix, AZ 85040

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Akorn Pharmaceuticals Phoenix, Arizona

Claims Resolution Specialist

01/2021 - 01/2024

Oversaw clinical services delivery and compliant maintenance of records and reports

Handled high volume of inbound calls per 100 per shift to offer callers product and service information and generate quotes Responded to customer inquiries via telephone, email and live chat to provide updated information

Resolved complaints to satisfy customers and encourage future transactions

Built positive relationships with customers by providing exceptional customer service

Provided customers with product information and answered inquiries to provide top-quality service

Collected information about rejected claims and developed effective solutions

Processed adjustments and posted refunds

Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties

Reviewed insurance and claims documents to verify required information and secure any missing data for settlements

Collected information about rejected claims and developed effective solution's Prior

Focus Care Of Arizona Phoenix, AZ

Authorization Representative

01/2019 - 10/2020

Received patient type change notification and took action necessary to meet third-party payer care and coverage guidelines Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies Offered patients and physician offices estimated costs for services documentation

Researched missing or inaccurate information to establish insurance eligibility and patient liabilities

Managed over 50 customer calls per day.' or, "Increased sales by 10%" Proven ability to learn quickly and adapt to new situations Self-motivated, with a strong sense of personal responsibility. OSCIENT PHARMACEUTICALS Answered phone with friendly greeting to create positive inbound calling Summary

Experience

CORPORATION Phoenix, AZ

Inbound Customer Service Representative

01/2014 - 04/2019

experience for customers

Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Responded to customer calls and emails to answer questions about products and services

Answered over 75 calls per shift to meet fast-paced call center demands Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Answered phone with friendly greeting to create positive inbound calling experience for customers

CARRA'S DELIVERY SERVICE

Scottsdale, Az

Call Center Supervisor

02/2015 - 11/2018

Reviewed invoices for accuracy and completeness prior to issuing payments

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement Evaluated financial records to detect errors and discrepancies Matched purchase orders with invoices and recorded necessary information

Reconciled bank accounts to verify accuracy of cash records Supervised representative in providing excellent customer service to callers requiring assistance for

Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques Entered and maintained billing information in company internal databases for

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