Admin Assistant Customer Service

MEL-OFEL M. BALLESTER

Al Fahad *, Tecom Barsha Heights United Arab of Emirates

+971-**-***-****/+971-**-***-****

*******.*********@*****.***

https://www.linkedin.com/in/mel-ofel-ballester-770504179

CAREER OBJECTIVE:

To apply for any challenging position and be part of company where I can utilize my talents and skills.

QUALIFICATION

Bachelor of Science and Hotel and Restaurant Management

2years Admin Assistant in Lui O Lei Trading LLC

Excellent in oral and written communication

Excellent in Microsoft word, excel

Skilled at training, supervising and correcting employees during shifts

Detail oriented

Team player

Self-motivated

Excellent problem-solving skills

EMPLOYMENT HISTORY

Administrative Assistant

LUI O LEI TRADING LLC, DUBAI UNITED ARAB OF EMIRATES

23 AUGUST 2022 – PRESENT

Aid in the arrangement and upkeep of office records, files, and paperwork.

Responsible for updating records of the staff

Assisting staff’s documents for going vacation

Handle incoming calls and emails, directing queries to the relevant departments or individuals.

Welcome and guide office visitors, offering information and support when necessary.

Prepare and disseminate internal and external communications, memos, and reports.

Prepare company daily, weekly, and monthly reports like nearly upcoming expiry company Trade License, company insurance, vehicle, employment visa’s, and health Insurance of the staff.

Applying to request NOC for moving in/out of the items from the office or outside.

Participate in managing office supplies inventory, including monitoring levels and replenishing as required.

Assist with photocopying, scanning, and faxing documents as needed.

Fulfill additional administrative duties as directed by the office manager or supervisor

Applying monthly permit for cleaning of the shops.

Maintain electronic and hard copy documents as per standard

Filling the shops invoices.

Administrative Assistant/Receptionist

LOTKA SHIPPING SERVICES LLC, DUBAI UNITED ARAB OF EMIRATES

2 NOVEMBER 2019 – 19 AUGUST 2022

Handling administrative requests and queries from senior supervisor or manager

Write and distribute email, correspondence memos, letters, faxes and forms

Responsible for updating records of the staff

Implement new procedures and administrative system

Maintain electronic and hard copy documents as per standard

Perform data entry and scan document

Maintain and request office supply for the department

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Handle incoming calls and emails, directing queries to the relevant departments or individuals.

Welcome and guide office visitors, offering information and support when necessary

Applying JAFZA entry pass permit of the staff

Calling the other company to promote/send our company profile

Restaurant Reservation Officer

LE MERIDIEN DUBAI HOTEL AND CONFERENCE CENTRE,UNITED ARAB OF EMIRATES

01 NOVEMBER 2017 – 9 SEPTEMBER 2019

Take reservation in 16 different restaurants of the hotel with good communication skills.

Answering calls whether internal or external based on the company standard.

Replying email restaurants booking requests and queries.

Do daily reports required in the department.

Communicate with the guest with regards to any promotions, events, and special,occasions

Encode/validate and make Company’s Membership Loyalty Card

Communicate to guests the benefits of the Membership Loyalty Card Program

Process all reservation requests, changes, and cancellations received by

RECEPTIONIST/HOSTESS

LE MERIDIEN DUBAI HOTEL AND CONFERENCE CENTRE, UNITED ARAB OF EMIRATES

29 AUGUST 2015 – 28 OCTOBER 2017

Greet incoming and welcoming the guests warmly with a genuine smile and eye

Demonstrated ability to anticipate and address guests’ service needs and thank guest with genuine pleasure.

Ensure the work area or workstation complies with the highest standards of cleanliness including hygiene aspects.

Known to work calmly and efficiently in fast-paced and busy environments monitor guest’s satisfaction in regards with their dining experience

Provides excellent customer service.

Provided answers to queries presented by the guests regarding service and offers made available by the restaurant

Helped service during rush hours

EDUCATIONAL BACKGROUND

COLLEGE: Bachelor of Science Hotel and Restaurant Management

Our Lady of Fatima University (Valenzuela City, Philippines)

School Year 2009-2013

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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