Customer Service Business Development

RACHEL L. PETERS

*** ******* ****, **** ***, Horsham, PA 19044

[484]-753-2115 · ****************@*****.*** · LinkedIn Profile: Rachel-Peters PROFESSIONAL SUMMARY

Highly motivated business development leader with more than 20 years of sales and growth strategy experience across multiple industries including healthcare, information technology, and multi-media. Results oriented, with a proven track record of exceeding individual and team performance metrics. KEY ACHIEVEMENTS

Owner of pilot program in the development of an inside sales function new to the company o Generated an increase in sales revenue +15%, grew team to +10 members over one-year period o Responsible for onboarding, training, and day to day responsibilities of team

Lead regional expansion of company’s market presence o Added 5 new hospital accounts to the territory, 300% revenue increase over 2 years o Provided day-to-day support and customer service to new accounts

Created and implemented a “bundled” advertising program including, print, online, and email marketing o Built customized marketing programs specific to key customer accounts o Trained new hires on lead generation, contract negotiation, and customer support WORK EXPERIENCE

Outside Sales – Territory Representative

Apria Healthcare Group Inc. // Sharon Hill, PA // October 2017 to Present

Consistently delivered on and exceeded sales goals within territory, receiving multiple achievement awards and recognition for performance (“President/Winner’s Circle Award”)

Facilitated daily sales calls with executive management at key customers to successfully maintain strong business relationships and provide excellent customer service

Leveraged complex data sets and analysis to develop targets, benchmark performance, and identify future opportunities

Partnered with local branch management and staff members on cross-functional projects to drive sales growth

Created and maintained accurate records on prospective and active accounts including pricing history, billing and collection, documentation, and account growth Inside Sales Manager

AdaptHealth, LLC // Phoenixville, PA // October 2016 to October 2017

Achieved 15% annual revenue growth through incremental customer accounts and increased revenue streams on existing accounts

Created and owned comprehensive training program for all new sales associates

Responsible for the daily workflow of three sales associates; including training and performance reviews, prioritizing and execution, and mentoring and career development

Organized and maintained detailed reporting on current sales/promotions, payment polices and billing documentation

Coordinated with field associates and facilitated the setup of new patient accounts including equipment training, insurance billing, and hospital discharge process Senior Account Executive

Merion Matters [Healthcare Media] // King of Prussia, PA // January 2014 to October 2017

Planned and organized healthcare recruitment strategies to top healthcare systems nationwide to achieve sales targets and profit goals

Lead revenue generating campaigns through multiple channels of media including print, e-marketing, and digital promotions.

Successfully coordinated and implemented in-person advertising and marketing events including on-site promotions, job fairs, luncheons, and conferences

Business Development Associate

Iron Mountain Inc. // Royersford, PA // April 2012 to December 2013

Utilized marketing campaigns and call campaigns to grow business within an assigned geographic territory.

Supported the outside sales team with internal processing and coordinating operational execution.

Communicated with operations teams at geographic district depots to ensure comprehensive customer service.

Operations & Administrations Manager

Bloom Law Firm // Chester Springs, PA // January 2009 to April 2012

Managed and coordinated all internal law office activity including scheduling, document preparation, and client and court communication

Organized and maintained detailed legal archive assuring dynamic and accurate information was readily available for all cases; including briefs, appeals, contract disputes and, and real estate deals

Lead strategy sessions to grow client base, develop advertising campaign and increase market presence Independent Sales Representative

Life-Long Connections, Inc. // West Chester, PA // September 2006 to January 2009

Contracted to lead direct sales division in prospecting market segments, generate potential leads within sales territory, and acquire new sales accounts

Contributed incremental revenue increases to the company through the successful successfully obtaining new business in educational, professional, and residential consumer markets

Identified opportunities to expand existing account portfolios to increase revenue streams for the company

EDUCATION

Delaware Community College: Business Marketing, 2006

Hudson Valley Community College: Business Marketing, 2005

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