Customer Service Office Assistant
Resume:
Erin Stokes
Chula Vista, CA *****
***********@*****.***
Seeking a role in customer service with an emphasis on providing excellent satisfaction using critical thinking skills, problem-solving/troubleshooting abilities, intuition, empathy, and diplomacy. I believe going above and beyond for a customer should be the norm. A degree in Anthropology has equipped me with a unique perspective of hard scientific method (primatology, evolution, archaeology, osteology) meets soft human experience (culture, linguistics, behavior). Prefer a remote position, but would consider in-office.
Authorized to work in the US for any employer
Work Experience
Commercial Driver/Hub Driver
AUTOZONE, INC - National City, CA
May 2023 to Present
Deliver auto parts to commercial clients
Deliver parts to Autozone retail stores throughout San Diego county, Vista, El Centro Ensure maximum productivity and efficiency
Process returned parts and restock
Learn product identification, location using store "plan-o-gram" Follow traffic laws and company policies operating fleet vehicles Shopper/Driver
UberEATS, DoorDash - San Diego, CA
October 2022 to Present
• 100% Customer Satisfaction since Day 1!
Shopper/Driver
Walmart/Shipt/UberEats - San Diego, CA
January 2022 to Present
Shop for personal items using predetermined list
Goal to deliver 100% of customer's choices or next best alternative using analysis/communication skills Deliver items to customer's location promptly and flawlessly Various Positions
Self Employed Contractor - San Diego, CA
June 2008 to January 2022
Office Assistant
San Diego State University American Indian Studies Department - San Diego, CA June 2005 to June 2008
Shift Supervisor/Barista
Starbucks - El Cajon, CA
June 1997 to June 2004
• Coffee tasting specialist in-store
• Conflict resolution specialist
Education
Bachelor's degree in Anthropology
San Diego State University - San Diego, CA
June 2005 to June 2008
Skills
• Customer Service Specialist (10+ years)
• Conflict Resolution Specialist (10+ years)
• Product Specialist (5 years)
• Retail Sales (10+ years)
• Supervisor Experience (5 years)
• Customer support
• Organizational skills
• Shift management
• Hand tools
• Customer service
• Conflict management
• Planograms
• Microsoft Word
• Driving
• Computer skills
• Communication skills
• Microsoft Office
Awards
100% Customer Satisfaction at UberEats
I have held a 100% customer satisfaction rating since Day 1 Coffee Bean Specialist at Starbucks
I was bestowed the Coffee Specialist title by my store manager because of my self-driven knowledge of every whole bean product we offered including the country of origin, bean type, distinct flavor qualities, acidity levels, brew types, etc. For example...French Roast, Ethiopian Sidamo, Sulawesi, Verona Blend, Breakfast Blend, etc./20 various types Conflict Resolution Specialist at Starbucks
Awarded by store manager at Starbucks due to my level of commitment and determination to go above and beyond for every customer, with a particular knack for helping dissatisfied or challenging customers.
Certifications and Licenses
Food Handler Certification
Driver's License
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