Customer Care Health System
Resume:
Brandon Rollins
Healthcare/Management/Patient & Customer Care
Snellville, GA 30039
*****************@*****.***
My objective is to implement a great deal of knowledge and experience that I come with, into our company, while learning new strategies that will be taught to me. I plan on furthering the mission, statement and moral of our company to the best of my ability. I plan on being punctual, self motivated and hard working on a daily basis. Without a doubt, teamwork benefits us all and I excel at working side by side with my peers.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Controlled Substance Specialist
Wellstar Health System - North Fulton - Roswell, GA March 2022 to Present
My duties include but are not limited to, verifying the validity of narcotic movement from the main pharmacy controlled substance vault throughout the entirety of the hospital daily. Reviewing important reports that detail the administration to patients, the return, and or the waste of controlled substances, in order to properly file and keep record of said reports. I also stay in constant contact with nurses, nurse leadership and pharmacy leadership when I detect narcotic discrepancies and or unreconciled doses via my reports. I’m responsible for contacting 3rd party contractors when it’s time for our expired controlled substances to be picked up and credited. As well as contacting our 3rd party contractors when it’s time to pick up the filed reports throughout the year, they keep these for 7 years in order to properly audit. I’m responsible for receiving and the rotation of narcotic stock in our controlled substance vault, updating the counts and keeping track of the nearest expiration dates weekly. I am also a part of the SMACS committee, participating in meetings where we discuss rules an regulations regarding controlled substances across the entire Wellstar Health System, while also sharing ideas on how to make each facility more efficient in dealing with narcotics. Additionally, I prepare a dashboard, detailing our controlled substance usage, waste, discrepancies, overrides metrics etc. monthly which is presented during these meetings. In the role adaptability is key, as it is in constant change and new and improved ideas are always presented. Pharmacy Traveler - Wellstar North Fulton
CareerStaff Unlimited - Roswell, GA
November 2021 to March 2022
As a pharmacy traveler you are expected to apply all past knowledge and experience into the position at your contracted hospital. In contrast to being stationed at one hospital and having set duties, I was responsible for compounding and preparing IV’s, as well as main pharmacy duties such as pulling medications that need to be stocked and sorting the patient specific medications in order for it all to be transported throughout the floors. Additionally, I learned how to navigate throughout the OR (Operating Rooms) to ensure emergency medication and narcotics are properly distributed and accounted for in the anaesthesia carts.
Certified Pharmacy Technician (CPhT)
Emory University Hospital - Midtown - Atlanta, GA
December 2019 to March 2022
Working in a hospital setting, specifically, Inpatient Pharmacy, that is also a teaching hospital requires similar, yet different sets of skills. Not only is my previous knowledge and experience in pharmaceutical sales, and patient care applied, But new skills such as team building, aseptic technique, and coaching are adopted. Becoming a leader and coaching is one of our main objectives due to the high volume of new oncoming staff, and students. I am responsible for the preparation and distribution of medication throughout the inpatient side of the hospital. At emory, I have successfully completed my IV training, using aseptic techniques to successfully compound sterile and non-sterile IV’s. An example of a sterile compound would be Oxytocin, used to stimulate uterine contractions and lactation during a woman’s childbirth process. Additionally, an example of a non-sterile compound would be a topical solution, used for burns, rashes, sores etc. Self management and time management are ever so important in a hospital because patient care, which includes delivery of their scheduled medications by the due time is top priority.
Certified Pharmacy Technician
Walgreens Boots Alliance - Dunwoody, GA
November 2018 to November 2019
My duties included but weren’t limited to, being a liaison between Walgreens and outside insurance companies to insure the safety and the efficiency we provided for our patients when it comes to filling and dispensing their medications. A few responsibilities included, keeping a record of patient prescriptions copies, receipts, and bills while keeping them organized by month. I am familiar with HIPPA and OCEAN rules and regulations. Positivity and professionalism while dealing with our patients are characteristics that were essential to my position.
Front End Manager
Walgreens Pharmacy - Dunwoody, GA
March 2018 to November 2018
My Duties include but are not limited to, entering Invoices/credits, handling cash Deposits, being a coach to fellow associates and participating in team meetings and conference calls. IntercomPlus is a pharmacy and specialty system technological tool that was used heavily in my work. Education
Master's degree in Public Health
Georgia State University - Atlanta, GA
August 2021 to May 2024
Bachelor of Arts in Sociology /Public health
Georgia State University - Atlanta, GA
May 2019 to April 2021
Associate in Science (AS) in Clinical Psychology
Georgia State University - Atlanta, GA
January 2017 to May 2019
Skills
• Microsoft Office (4 years)
• Microsoft Word (10+ years)
• Microsoft Excel (4 years)
• Cerner (2 years)
• Omni cell (4 years)
• Pharmaceutical sales (1 year)
• Management (1 year)
• Communication skills (10+ years)
• Customer service (8 years)
• Organizational management (2 years)
• Public health (2 years)
• Report writing (2 years)
• Hospital experience
• Aseptic technique
• Epic (2 years)
• Administrative experience (1 year)
Languages
• English - Expert
• Spanish - Beginner
Awards
National Honors Society
January 2017
Awarded for academic excellence at Georgia State University and completing a specific amount of honors courses.
President’s academic award
May 2015
Obtained for maintaining academic excellence
Certifications and Licenses
Registered Pharmacy Technician
August 2018 to Present
This certification states that I am allowed to sell pharmaceutical drugs in the state of Georgia. Certified Pharmacy Technician (CPhT)
November 2018 to Present
This License states that I can fill, dispense, and sell pharmaceutical drugs anywhere including hospitals. This license must be maintained through course hours. PTCB Certification
Lean Six Sigma White Belt
April 2022 to Present
Credential ID : 49782215
Additional Information
• Enthusiastic
• Dependable
• Ethical
• Self-motivated
• Punctual
• Adaptable
• Organizational
• Managerial
• Technologically adept
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