Customer Service Front Desk
Resume:
Caralina Taylor
Lakeland, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Floor Interior Services - Tampa, FL
September 2023 to March 2024
The duties required changing with customers and taking inbound calls regarding scheduling, upcoming appointments and requirements for when the tech comes out. This was a remote position with a busy call load.
Front Desk Receptionist
Radiology and Imaging Specialists - Lakeland, FL
October 2022 to September 2023
Checking patients in, getting copies of drivers licenses and insurance cards. Ensuring patients are following procedure protocols. Rescheduling patients for various needs. Giving upmost customer service. I was also allowed to work from home
Medical Receptionist
Larue and Larue pediatrics - Winter Haven, FL
December 2021 to April 2022
Scheduling appointments through Athena, answering the phone calls. Setting up vaccines for patients getting shots using valaree and using Athena
PCA Personal Care Assistant
Life Care Centers of America - Winter Haven, FL
February 2021 to September 2021
Elderly care, rehabilitation care and one on one care Education
High school diploma
Auburndale Senior High School - Auburndale, FL
August 2016 to May 2020
Skills
• Caregiving
• Senior Care
• Cashiering
• Meal Preparation
• Vital Signs
• Personal Assistant Experience
• Cleaning Experience
• Dementia Care
• Laundry
• Nursing
• Alzheimer's Care
• Hospice Care
• Patient Care
• Medical Receptionist
• Medical Office Experience
• Medical Billing
• Athenahealth
• HIPAA
• ICD-10
• Insurance Verification
• Medical Records
• Front desk
• Office experience
• Epic (1 year)
• Medical Scheduling
• Medical Terminology
• Information security (1 year)
• Front desk
• Medical records
• Medical terminology
• Customer service
• Typing
• Filing
• Epic
• HIPAA
• Surgery
• Appointment scheduling
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Word
• Insurance verification
• Medicare
• Data entry
• Communication skills
• Phone etiquette
• Hospital experience
• Patient care
• Analysis skills
• Computer skills
• Medical office experience
• Computer skills
• Medical office experience
Certifications and Licenses
Driver's License
February 2018 to August 2026
Certified Medication Aide
February 2024 to February 2025
EKG Certification
Present
Assessments
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical terminology — Proficient
August 2023
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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