Customer Service Retail Sales

Yorba Linda, CA ***** 714-***-**** *********@***.***

LEIGH KERR

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Sales

● Retail sales

● Time Management

● Customer Service Skills

● Customer Service

● Computer Skills

● Retail

● Microsoft Word

● Training

● Makeup application

● Product demos

● Marketing

● Public Speaking

● Critical Thinking

● Customer Education

● Product Demonstration

Verbal and Written

Communication

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● Account Management

BRAND AMBASSADOR 11/2022 to 08/2023

Beauty Barrage, Orange, CA

HAIR AND MAKEUP ARTIST 01/2014 to Current

Freelancers Union

WORK HISTORY

Increased brand awareness through event marketing, demonstrations, sales and brand promotion.

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Communicated product information with confidence and educated consumers about company.

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● Engaged, educated and befriended customers to deliver amazing shopping experience. Showed understanding of customer's personal style and preferences when offering product advice.

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● Achieved and exceeded sales goals in line with prescribed selling strategy.

● Contributed to social media content documenting brand's impact in on market.

● Executed brand activations to standards and with professionalism. Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.

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Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.

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● Achieved competitive brand placements at retail locations for existing and new products.

● Executed company initiatives and activations.

● Functioned as team player by working with other members to deliver sampling goals. Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

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● Acted as face of brand at retail events and sampling opportunities at multiple locations.

● Worked with top companies such as Nike, Herbalife and professional photographers

● Worked with celebrity athletes and models

● Strong discretion is necessary for day shoots which requires a trustworthy quality

● High demand with a friendly up beat attitude

● Working with large set crews and understanding on set protocol. Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.

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● Applied makeup in accordance with clothing style.

● Employed variety of cosmetics to produce fresh looks, enhance facial features and manage PTA PRESIDENT AND VICE PRESIDENT

School District Of Yorba Linda

FUNDRAISING COORDINATOR 01/2010 to 01/2016

PYLUSD

RETAIL SALES ASSOCIATE 01/1999 to 01/2001

Nordstom

REGIONAL SALES MANAGER 12/2022 to 08/2023

Beauty Barrage, California

skin tone.

● Consistently received positive performance reviews from guests. Kept detailed records of customer information and services provided to increase return customers

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Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.

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● Responsible for fundraising, event planning and communication

● Clerical work, creating useful systems of organizing and filing paperwork

● Handling money and funds including deposits

● Creating budgets for events

● Working events such as set up, tear down and in charge of all aspects of the event

● Creating volunteer timelines

● Strong problem solving abilities.

Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.

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Supported cash flow management by developing projections for annual donations, sales and grants.

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● Researched and identified potential donors.

● Planned and implemented fundraising events.

Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.

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● Planned and coordinated fundraising events.

Researched grant opportunities which corresponded with organizational mission and objectives, coordinating preparation and submission of applications.

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● Greeted customers and helped with product questions, selections and purchases.

● Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

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● Maintained clean sales floor and straightened and faced merchandise.

● Stocked merchandise, clearly labeling items, and arranging according to size or color. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

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Organized store merchandise racks and displays to promote and maintain visually appealing environments.

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Offered each customer top-notch, personal service to boost sales and customer satisfaction.

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● Used POS system to process sales, returns, online orders and gift card activations.

● Answered questions about store policies and addressed customer concerns.

● Issued receipts and processed refunds, credits or exchanges.

● Folded and arranged merchandise in attractive displays to drive sales. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.

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● Developed and maintained positive relationships with clients in assigned sales territories. Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.

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● Generated detailed sales reports and forecasts to analyze performance and track progress. ACCOUNT MANAGER 08/2023 to Current

Sweis Inc., Orange County, Ca

Conducted product demonstrations and presentations to potential clients to capture more sales.

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● Executed successful promotional events and trade shows. Managed team of 25 regional sales representatives and consistently achieved high sales targets.

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Executed successful marketing campaigns to generate new business and expand customer base.

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Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

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Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.

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● Built relationships with customers and community to establish long-term business growth. Collaborated with upper management to implement continuous improvements and exceed team goals.

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Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

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Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

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Resolved problems with high-profile customers to maintain relationships and increase return customer base.

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Demonstrated products to show potential customers benefits and advantages and encourage purchases.

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● Organized promotional events and interacted with community to increase sales volume. Increased client satisfaction by building strong relationships and addressing their needs promptly.

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Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

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● Developed customized account plans for clients to help them achieve their business goals. Collaborated with sales team to identify potential upsell opportunities and expand client base.

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Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

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Conducted regular account reviews to identify areas for improvement and ensure continued success.

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Established clear communication channels between clients and internal teams, ensuring seamless project execution.

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Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

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Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

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Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

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Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

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Actively participated in networking events within the industry, expanding professional connections and generating leads.

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Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

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● Educated clients on new products or services to increase customer engagement with brand.

● Facilitated client satisfaction and renewed customer relations to drive growth. Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

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