Customer Service M A

PROFILE

As a highly experienced employee of American Automobile Association for over 30 years,

I am searching for a new career to expand opportunities for growth. I possess hard work ethic, I’m a loyal employee with an expertise in customer service and conflict management. I’m an asset to all staff. I have a vast knowledge in cash management/ accounting, bank deposits, team building, managing scheduling, experienced in multiple computer systems software. I’m a quick learner looking to join a valuable team. PROFESSIONAL EXPERIENCE

MEMBERSHIP EXPERIENCE GENERALIST, AAA, SANTA ROSA - 1990 - 2024 2017 - 2024: Membership experience generalist. I was the head control cashier while managing the DMV department. I contributed to the overall member experience and demonstrated analytical problem-solving skills.

1993 - 2017: Auto travel department. I was the highest seller in the region for travel packages, booked hotels, and car reservations.

1990 - 1993- Dispatching for the Emergency roadside department. Tasks include but not limited to:

Training of new employees. Spearheaded projects that increased efficiency, performance, and workflow while reducing downtime. Department wide employee scheduling. Computer/phone/printer management and repairs. Simplified work procedures and audits at 100% in DMV, cashiering, and filing systems. Handled selling new memberships, complaints, retaining meticulous records and inventory of office supplies and stocking. TRANSPORTATION MANAGER, AIRPORT LIMOUSINE SERVICE, SAN FRANCISCO - 1983 - 1990

Managing all service drivers, routes, and dispatch. Providing safety and professionalism for customers and staff.

EDUCATION

WILLITS HIGH SCHOOL — DIPLOMA

SKILLS

Microsoft Office Excel - Goole Docs - Word Documents - Connect Suite for sales - Sales force - DMV procedures - Active listening and communication skills- Detailed and precise - Powerpoint -

Santa Rosa, Ca (707) - 696-8306 **********@*****.*** LORETTA CASEY