Human Resources Customer Service

DYNMOND MAGEE

**** ****** ******* ** **********, AL 35442 773-***-**** ********@*****.***

PROFESSIONAL PROFILE

Service-oriented, well-mannered professional with human resources, business ownership, management, and leadership experience. Able to create and nurture a high-performance work culture through leading by example and setting and enforcing high standards of performance. Regarded as a people person with a positive attitude.

§ Communication skills necessary to deal effectively with patients and healthcare providers.

§ Well-organized, able to manage time and priorities in multi-task environments.

§ Skilled at building strong relationships with clients and co-workers and provides responsive customer service.

§ Microsoft Office Applications (Word, Excel, and PowerPoint); Typing Speed – 35 WPM; Data Entry.

KEY QUALIFICATIONS

Insurance Verification CMS 1500 Processing Co-Payments UB-04 Interpersonal Professional Communications

Business Operations Practice Structure Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling

Insurance Billing Procedures Insurance Claim Cycle Medical Terminology Human Resource Assistant

Electronic Health Records (EHR) Electronic Medical Records (EMR) Health Records Management

Medical Records Management Human Resource Management Organizational Improvements Office Equipment Experience with Office Manager and Assistant Time Management

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2021

Shelton State Community College – Tuscaloosa, AL Cosmetology Program, 2021

WORK EXPERIENCE

Dollar General – Gainesville, AL 2022 – 2023

Keyholder / Customer Service Lead

Managed incoming telephone calls and followed OSHA requirements.

Monitor and track staff to perform stocking, cashier, and meet and greet patrons.

Open the facility to staff and ensure security and safety.

Operated cashier machine to assist customers and answer all inquiries.

Transacted funds: cash, credit and debit cards and performed exchanges.

Stock items from vendors and cleaned all areas of the store.

Following the SOP instructed by management and closed the store and alerted all security systems.

Mercy & Grace Healthcare – Utah, AL 2022 – 2022

Office Manager

Organized and coordinated administrative duties and procedures.

Attended and scheduled meetings and appointments.

Greeted visitors and patients.

Partnered with Human Resources department to update and maintain office policies.

Made sure the office is running smoothly.

Handled a variety of office software (spreadsheet and data base).

Order office supplies and filed documents.

Performed bookkeeping task.

Answered calls and emails.

Scheduled activities and conferences.

Dynmond De’Jour – Tuscaloosa, AL 2018 – Present

Business Owner / Business Manager / Cosmetologist / Customer Service

Provide consultation and services regarding cosmetics, make up, and accessories, and maintain financial records.

Offer courses, training, and motivation to small groups to encourage conversation and maintain communication.

Oversee business operations, supervise staff, order supplies, manage invoicing and payments, and protect privacy.

Destiny’s Child. Inc. – Atlanta, GA 2021 – 2021

Human Resources Assistance

Assist with recruitment, including vetting candidates, helping with interviews, and issuing employment contracts.

Support internal and external department inquiries and requests and coordinated new employee orientations.

Compiled and maintained paper and electronic employee records, including holiday and sick time off.

Entered employee data into computer and support Human Resources training, workshops, and seminars.

Reflections Salon – Tuscaloosa, AL 2019 – 2021

Hairstylist Assistant / Customer Service

Worked with a professional hairstylist to gain hands-on experience.

Provided front desk assistance to answer incoming phone calls and schedule appointments.

Shampooed, conditioned, and braided hair.

Worked well as a team member and provided quality customer service.

Roberts Academy – Chicago, IL 2017 – 2019

Receptionist

Served as initial point of contact, greeted visitors, answered incoming calls, and scheduled appointments.

Completed any other needed to duties to support team goals.

Made certain the front office area remained organized and running smoothly.

Volunteered at a healthcare facility in Chicago, IL

Provided care and service to elderly individuals, managed inbound and outbound calls, and helped with personal hygiene, feeding, and grooming needs.

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