Customer Service Representative
Resume:
Brenda Bloom
Dunmore, PA
**********@*****.***
Qualified Customer Service Representative with more than 20 years in the hands on portion of healthcare as well as a fast-paced customer service and call center environments looking for a growing company to build a career with and excel within the company. Personable and professional under pressure. Superior computer skills and telephone etiquette. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Advocate
Highmark Inc - Remote, PA
July 2022 to May 2023
I answered inbound calls and made outbound calls to members, providers, other insurance companies and other local plans regarding medical claims, prescription claims, insurance benefits and any other inquiries they may have had.
Kept tracking of any issues that I redirected to other departments and contacted the caller back when the issue was resolved.
Pharmacy Technician
Omnicare/CVS Inc - Scranton, PA
November 2016 to March 2020
I filled prescription orders for assisted living facilities, drug rehabilitation centers and a brain trauma center. I was also in charge of creating IV totes and Medical emergency kits for the facilities. I also handled billing, processing returned medication and yearly inventory. Education
Scranton Technical High School
Skills
• Customer Service Representative I excel in mathematics and have excellent customer service skills. I can also perform multiple tasks and I have excellent organizational skills. I have a lot of experience in the customer service field. I have good resolution skills whether it be an easy situation or a difficult one. I also enjoy helping people resolve their issues.
• Exceptional communication skills
• Year(s) of Experience
• Customer service and data entry expert
• Year(s) of Experience
• Great organizational skills
• Year(s) of Experience (10+ years)
• Prompt and reliable
• Year(s) of Experience
• Committed to maintaining data integrity
• Year(s) of Experience
• Adheres to customer service procedures
• Year(s) of Experience
• Team player
• Year(s) of Experience
• Multi-taskk oriented
• Year(s) of Experience
• Vast knowledge of medical terminology
• Year(s) of Experience
• Pharmacy Technician Experience
• Phone Etiquette
• Guest Services
• Medical Billing
• Computer Skills
• ICD-10
• ICD coding
• Medical coding
• Medical records
• Medical terminology
• Documentation review
• Accounts receivable
• Order entry
• Data collection
• Customer service
• Banking
• Cash handling
• Oracle
• Cold calling
• Guest services
• Proofreading
• Writing skills
• HIPAA
• Transcription
• Organizational skills
• Computer skills
• Communication skills
• Sales
• Retail sales
• Cash register
• Google Docs
• Conflict management
• Leadership
• Windows
• Supervising experience
• Cooking
• Purchasing
• Childcare
• EMR systems
• Microsoft Office
• Data entry
• Microsoft Excel
• Microsoft Access
• Accounting software
• Quality assurance
• Payroll
• Accounting
• Filing
• Microsoft Word
• Typing
• Software troubleshooting
• Office management
• Microsoft Outlook
• Microsoft Powerpoint
• Bookkeeping
• QuickBooks
• Databases
• Front desk
• Personal assistant experience
• Schedule management
• DocuSign
• Mobile devices
• Budgeting
• Procurement
• Account management
• Relationship management
• Working with people with disabilities
• Teaching
• Financial services
• E-commerce
• Research
• Time management
• Research
• Time management
• Home health
• Care plans
• Computer literacy
• Analysis skills
• Information security
• Continuous improvement
• Negotiation
• Anatomy knowledge
• OSHA
• Body mechanics
• Team management
• Long term care
• Nursing
• Geriatrics
• Working with people with developmental disabilities
• Working with people with autism
• Managed care
• Management
• Office experience
• Transportation planning
• Plumbing
• Medical office experience
• Administrative experience
• eClinicalWorks
• Patient service
Certifications and Licenses
Driver's License
ILR Proficiency
Pharmacy Technician Certification
Contact this candidate