Upper Marlboro Crew Member

Jayden Jones

***** ***** ***** ****

Upper Marlboro, MD 20772

**************@*****.*** +1-240-***-****

Objective: Seeking a rewarding position with a company that values its customers. Proven ability in engaging customers, resolving complaints, and strengthening customer-client relationships. Delivering great and friendly guest experiences. Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast-paced environment. Work as a team member to meet guests needs and standards.

Work Experience:

Wendy’s Restaurant, Crew Member- Upper Marlboro, MD

May 2023-Current

Greet Customers by being friendly and welcoming.

Complete customer orders accurately in person or over the phone.

Assembling and packing food orders in carry-out containers and bags.

Prepare meals and beverages for customers.

Handle all cash transactions in person and drive thru customers.

Clean and sanitize the dining area at the close of each day.

Outback Steakhouse, Busser/Server - Upper Marlboro, MD March 2022 to May 2023

Removed used plates, glasses, cutlery, and napkins from tables after diners are done eating.

Wiped and cleaned up water spills, food stains and dirt from tables.

Straighten out the tablecloth or replacing stained ones.

Replaced cutlery and glassware in anticipation of new diners.

Refilled paper napkins, salt and pepper shakers and any other depleted condiments on the dining table.

Refilled drinking glasses with water.

Brought out meal orders if waitstaff are busy.

Handed cleaning of the dining area at the close of day.

Firehouse Subs, Crew member, Largo MD March 2020 to November 2021

Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.

Demonstrated a complete understanding of menu items and explains them to guests accurately.

Used Point of Sale system/cash register to record the order and compute the amount of the bill.

Provided stocking of food and items before the restaurant opens. Completed inventory for food, beverages, and supplies.

Performed Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.

Prepared food neatly, according to formula, and in a timely manner.

Checked products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

Understood and adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.

Cleaned and maintained all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.

Understood and adhered to all quality standards, formulas and procedures as outlined in the Fire House Subs Operations Manual.

Maintained a professional appearance and grooming standards as outlined in the Fire House Subs Operations Manual.

Performed light paperwork duties as assigned. Attended ongoing learning training and classes to stay abreast of changes.

SKILLS:

Excellent customer service and people skills

In-depth knowledge of food sanitation and safety policies

Strong attention to detail

High energy levels

Ability to work in a team

Excellent verbal and written communication

EDUCATION:

Prince George’s County Public Schools- Chesapeake Math & IT (CMIT) Academy High School 9822 Fallard Ct, Upper Marlboro, MD 20772- August 2020- Current

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