Assistant Manager Technical Support

Tova Hardy

Restaurant Management

Homestead, US, 33030

786-***-****

*********@*****.***

Assistant Manager with over 5 years of experience in restaurant management, demonstrating a commitment to operational excellence and customer satisfaction. Proficient in safe food handling, multitasking, and leadership, with a strong record of enhancing team performance and compliance with industry standards at Sailormen Inc. and Wingstop. Adept at driving operational efficiencies and staff development, ready to further contribute to restaurant success. Employment history

Restaurant Shift Leader,

Wingstop, Mar 2022 - Jan

2023

Florida city fl

Assistant Manager,

Sailormen Inc., Jul 2018 -

Mar 2022

Technical Support

Representative, MC Center

Solutions, May 2015 - Jul

2016

• Delivered comprehensive technical support for various issues through phone, email, and chat, ensuring customer satisfaction and resolution of problems.

• Troubleshot a range of software and hardware malfunctions to provide effective solutions and maintain system functionality for users.

• Guided customers through the setup of new accounts and devices, while meticulously recording interaction details and outcomes for quality assurance and future reference.

Restaurant Management,

Sailormen Inc., Jan 2023 -

Mar 2024

Education

Carol City Sr High, Feb 2000

- Apr 2004

High School

Skills

Leadership Multitasking Customer Satisfaction Safe Food Handling Troubleshooting Shipping and Receiving Time Management Team Building Inventory Control Employee Training Data Analysis

Led daily operations as a Restaurant Shift Leader at Wingstop Boosted customer satisfaction through superior service Maintained elevated food quality standards

Implemented company policies with precision

Successfully managed team during high-traffic shifts Implemented new inventory management techniques to minimize waste. Drove team to peak performance, securing top regional sales Maintained high compliance with industry standards Enforced strict regulatory adherence

Addressed operational challenges with strategic solutions Impact: Enhanced operational efficiency and sales

Boosted team productivity by fostering a goal-driven environment. Managed a team of 20+ staff, fostering a collaborative environment Increased overall efficiency by 25% through effective scheduling Used detail-focused approach to maintain high food safety standards Solved staffing issues, reducing turnover rate by 30% Positively influenced the restaurant's team dynamics and overall performance Eager to learn and apply new skills, committed to achieving team goals.

Contact this candidate