Customer Service Marketing Director
Resume:
Dallas, Tx *****
Dre'Shawna Bell ***********@*****.***
EXPERIENCE
Peek Consulting Group, Inc, Dallas, Tx- TeamLead Marketing Director Dec. 2023- present.
During this position I have brought in thousands of dollars for the company, interviewed, hire/ fire, trained multiple of people creating teams while maintaining my own production goals. Working on the campaign for t-mobile for business I interacted with multiple of owners leaving them satisfied and compatible with the necessary needs to continue to run their businesses as usual for lower rates with better quality. Conducting myself with great professional customer service, full of integrity, and full of wisdom on the latest product knowledge and promotions. Container Store, Gtx 108,Dallas, Tx- Part-time Sales Rep. Oct.2023 - present
I was originally hired as a sales representative, yet I work in all areas from truck loading before store hours, to working in the back pulling incoming orders for customers who make purchases via online shopping as an oder processor, to work with the customers; greeting, enlightening, and navigating them throughout the store and with every product of their interest, causing the end results of closing sales out with a purchase made and well satisfied cumstomer. Tesla Giga Factory, Austin, Tx- Level 3 Quality
Technician (Cell department)
Dec. 2022- Sep.30th 2023
As a quality technician, I've worked with a lot of particular equipment that caused extra care when handling,as well as performed multiple conformational checks dictating whether passing and being able to proceed, or failure and demanding a stop on all operations until issue was addressed and corrected. I recently became injured on the job and relocated in the process of the healing stage to be closer with family and less stress of bills.
Pactiv Evergreen, Temple, Tx- Quality Specialist
Nov. 2021- Dec. 2022
I'm a hard worker who learns quick when taught. I pack our product for RDP( plastic). I'm a big stickler when it comes down to quality; as the products that are made handles food. So while placing myself into our customers customers shoes; receiving these products are a high importance level for me. I'm very honest when it comes down to speaking my mind about these products regardless if it's is high as a supervisor to as low as another fellow employee packer. Ive packed the majority of every item we produce and know what to look for and not to look for as I would stay focused on these items as long as I need to and don't mind having them corrected, while waiting patiently until they are of standards. I've worked with multiple equipment with di erent computer programs utilizing the equipment to measure out and evaluate thoroughly samples.im always joyful,caring and willing to lend a helping hand anywhere seen fit. In while doing so I also know how to be respectfully firm and know when to take things serious. Especially when it come to getting the job done and done correctly. Core Competencies
Establishing Focus:
● Asked to a line on units
goes with teams
strategic direction of
business
● Ensures that everyone
understands and
identifies with the
team's mission
Motivational Support:
● Find creative ways to
help make people's
work rewarding
● Identify and tackle
morale issues
● Expresses pride in the
group and encourage
people to feel good
about their
accomplishments
● Acknowledge and
thank colleagues for
their cooperative work
ethics (in other words
give credit where it's
due)
Fostering Teamwork:
● ability to work
cooperatively with
others on a team
● Listens and responds
constructively to other
team members ideas
● Open to other team
members about their
concerns
● Expresses
disagreement
constructively
● Gives honest and
constructive feedback
to others
● Provide assistance to
other team members
when in need
Managing Change:
● Personally developed a
new method and/or
approach
● Propose new
approaches/ methods/
techniques
● Develops faster better
and/or less expensive
Executive Inn, Killeen, TX- Front-desk Receptionist Aug.2020 - Oct.2021
My duties were too great and accommodated each and every customer based upon their needs. I also scheduled, rescheduled, reserved, as well as performed cancellations. Being that the company was transitioning owners causing new computer programs with Microsoft being the common program I've worked and have experience with multiple computer software. My job was also to maintain doing check-ins and check outs as well as going from door to door making sure all adhered to the checkout procedures in the morning by specified timing. I've handled multiple different types of customer disputes with calmness, gentleness and patience until the issue was diluted by appropriate responses. I've dealt with payment as well as completed the front office with final count, updating the check-in and check out schedules for the next day as well as making sure drawers were ready and Dropbox funds were dropped. I've also maintained the housekeeping for the front foyer, desk area and front restrooms.
Henderson Restaurant, Killeen, Tx- Waitress
Aug.1 - Oct. 2021
The job description is to greet customers with great customer service and present well accurate service maintaining a fast pace. Ability to work with others with great teamwork experience. Ability to do fast calculations dealing with money and other mathematical skills. The ability to run and maintain cleanliness within the whole restaurant.
Corner Stop 2, San Angelo, TX— Waitress
Feb.2020 - May 2020
Job descriptions were to greet customers with excellent customer service, manage the income after every shift, take orders and handle customers needs as well as the drive-thru at the same time; well maintaining and healthy, clean, and protective environment.
Olivia's Restaurant, San Angelo,Tx - Waitress
Aug.2019 - Jan.2020
Job description where to greet and handle every customer with excellent customer service, manage as well as organize customers orders as well as their money, manage the registers, as well as keeping a customer satisfied in between orders in a timely manner; while maintaining a healthy, clean and protective environment.
Taco Bell, Killeen,Tx — Cashier
July 2018 - Feb 2019
Job description where to handle and maintain customer satisfaction when placing orders through drive-thru as well as dining area. Maintaining an average time of 2 minutes maximum in between each order. Handling approximately 10 to 15 cars in 30 minutes or less. Managed and calculated each register after every use of every ending shift. Making money drops to the bank as well as recounting all the money received from the bank in order to make sure we have the correct amounts. Maintain a clean healthy ways to handle and do
things
Attention to Communication:
● Ensure that others are
kept informed about
development and plans
● Use multiple channels
and/or means to
communicate
important messages
● Keep managers
informed about
progress and issues to
avoid any surprises
Written Communication:
● Expresses ideas clearly
in writing
● Uses graphics and other
aids to clarify
complex/technical
information
● Spells correctly
● Punctuate correctly
● Uses an appropriate
business writing style
Persuasive Communication:
● Identify and present
information/data that
will strongly have an
effect on others
● Select stories,
analogies, and/ or
examples to illustrate a
point
● Presents several
different arguments
and support of a
position and / or
Outlook
Reliable:
● flexible with my hours.
As well as working a
little extra if needed be.
Accountable:
● always on time (as
showing up 10 to 15
minutes prior means
on time) always take
account of my wrongs
and my rights as
openly willing to be
corrected when/ if
needed..
Influencer:
● I continue to do and
learn my job well as I
put 100% inside of the
work I do so that
maybe it'll motivate
and/or influence my
peers to do the same
well having the same
positive energy.
LANGUAGES
environment inside and out for safety approval of the customers as well as our employees. Managed to train two people in my brief time as I catch on extremely fast and able to multitask at the same time. Teleperformance, Killeen,Tx -Customer Service Rep. Oct. 2013 -Feb. 2015
Job description dealing with customer services I usually base everything off the three P's of success. Professionalism, patience, people pleasing attitude. Professionalism, referring to the attitude I take towards your customers. Even when a customer is upset or behaving immaturely, it is up to me to diffuse the situation, if possible, and do what you can to represent your brand in a positive light. Having patience, means remembering that every customer is different. Even though there are obviously some common “do”s and “don’t”s, each customer learns at a different pace and may respond to a common practice in a way I wouldn't expect. Consequently, providing high-quality service means being creative and flexible. While in the midst of all this I maintained a people-first attitude, meaning with this attitude in mind, my customer service strategy reinforced the idea of regular human nature connection. EDUCATION
Shoemaker High School, Killeen,Tx — Diploma
Aug.2009 - June 2011
Early graduate.
English
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