Customer Service Representative
Resume:
Renee Remley
Customer Service Representative
Deltona, Florida, United States
*************@*****.***
WORK EXPERIENCE
November 2017-Current
Customer Service Representative
Aetnas Specialty Pharmacy in Orlando
Orlando, Florida, United States
The ability to excel in a fast paced environment with a high volume of daily calls. We are responsible for providing outstanding customer service on every call, whether it be a member, doctor, and/or pharmacist. As a Patient Service Representative, responsibilities are primarily assisting with open enrollment calls and processing prescription refills. Other responsibilities may include welcoming members, confirming orders, working adjudication rejections, collecting copays, and any other questions surrounding the patients' medications. November 2020-January 2024
Patient Care Coordinator
Bio Plus Specialty Pharmacy
United States
Responsibilities
Coordinate monthly deliveries of specialty medications; ensuring right patient, receives right medication to the right address
Achieve monthly call calibration meeting metric of 90 Communicate via phone, and/or email with patients, physicians, and payers to provide them necessary information regarding patient delivery or delay of medication delivery Responsible for documenting all communication regarding patient treatment and/or physician office in patient medical record
Assess patients therapy compliance and report noncompliance of treatment to pharmacist and physician Document ADR/Adherence occurrences and escalating all clinical calls to appropriate clinicians Adjudicate patients claim and bill patient for co-payment during the refill process Intake and/or enrollment of patients Participate and perform other duties as assigned by leadership Skills & Abilities
Knowledge of standard medical terminology
Ability to handle challenging patients/vendors in a professional manner Ability to learn quickly, solve problems, and make decisions to assist our patients Demonstrate excellent oral, presentation, and written communication skills
Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook July 2018-October 2020
Patient Care Coordinator
Kroger Specialty Pharmacy
Lake Mary, Florida, United States
Perform duties to respond to incoming pharmacy calls from patients, prescribers' offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and perform duties to make routine outbound calls to assist current patients and prescribers' offices with maintenance of monthly prescription refills and address related questions and concerns while providing excellent customer service, working within the limits of prescribed routines. Essential Functions: Respond to incoming calls from current patients and prescribers' offices, as primary representative, to process medication refills and schedule delivery to ensure continuity and maintenance of therapy December 2013-October 2017
Patient Account Representative
Baptist Health Medical Group Scott County
Georgetown, Kentucky, United States
Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office. Patient Access Representatives perform front office duties under the general direction of the Director or designee. These duties include, but are not limited to, maintaining cleanliness in all patient/family waiting areas; greeting patients and visitors; verifying patients demographic and insurance information; pre-registering patient, registering patients; obtaining necessary signatures; determining patients out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; and medical records management. Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role. Systems used are Allscripts, Pm, Ehr, Zirmed, Epic, On Base June 2010-June 2012
Patient Customer Care II Travel Coordinator
Pacific Pulmonary
Lexington, Kentucky, United States
Receiving and routing inbound call. Resolving billing, order entry, trouble shooting for repository equipment, Tech dispatching. Maintain and updating patient's data that include scripts, durable medical equipment orders, insurance verifications and technical correction tickets. This is for a national patient data base. Complete travel arrangements for national customer base arranging equipment for delivery and pick up for travel destinations along with arranging a national reservation data base for national stock portable oxygen equipment. Maintaining and updating the stock for returns repairs and reuse. Applications used are excel, Microsoft office, Intra net system called Sales force. This is a window based application that utilizes order entry, technician routing, also provides access to all scanned documentation for hardcopy reviews in the emr.
June 2009-May 2010
Customer Service/Dispatcher
Priority Dispatch
Cincinnati, Ohio, United States
Receiving and routing inbound calls. Entering customer delivery orders. Assigning appropriate drivers for deliveries. Processing cash orders. Monitor and distribute log books for long and short haul drivers, entering and monitoring driver's logs. Various administrative duties, filing, correspondence. 2917 Jewel Ave
Deltona, Fl 32728
**********@*****.***
May 2005-April 2007
Customer Service
Express Auto Transport
Cincinnati, Ohio, United States
Review all detailed information on each customer order to confirm price Vehicle type current location and destination. Coordinate and assign brokers and our own trucking routes to coordinate and schedule deliveries of the vehicles. Confirm pick ups and scheduling with the brokers for the deliveries. Handle any problem resolution issues with the customers. Monitoring and coordinating routes utilizing various web sites. Used window based software EDUCATION
-Current
Diploma in General
Pendleton County High School
Falmouth, Kentucky, United States
Diploma in General
Pendleton County High School - Falmouth, KY
-2019
certification
Bluegrass Community and Technical College
Lexington, Kentucky, United States
Bluegrass Community and Technical College - Lexington, KY Skills
* CUSTOMER SERVICE (7 years)
* RECEPTIONIST (7 years)
* RETAIL SALES (7 years)
* SCHEDULING (5 years)
* BILLING (2 years)
* Front Office
* Front Desk
* Hospital
* Call Center
* Organizational Skills
* Documentation
* Time Management
* Outlook
* Typing
Assessments
Personality: Customer Service Fit - Proficient
November 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/68e0894eb740e14c4b5509ff2e305818eed53dc074545cb7 Cognitive Ability - Completed
April 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/
share_to_profile/859acd97f8b5db445ebdd5f3c5407a75eed53dc074545cb7 Call Center Customer Service - Expert
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results:
/ d1b0aa88001c8238855bdab7d6cc7d98eed53dc074545cb7 Customer Focus & Orientation - Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/909226f1b562973627cc92a206cfbc6eeed53dc074545cb7 Direct Care - Proficient
November 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results:
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• CUSTOMER SERVICE
SKILLS
Customer Support/Service Adjudication Medications Patient Care Calibration Communication Skills Leadership Medical Records Medical Terminology Microsoft Word Microsoft Outlook Problem Solving Skills Billing Call Centers Customer Relations Organizational Skills Retail Sales Time Management Typing Administrative Skills Fiduciary Medical Office Records Management Calendar Management Medical Equipment Microsoft Office Sales Travel Planning Identify Issues Trucking Inventory Management Call Volume Pharmacy Co-Payments Writing Skills Microsoft PowerPoint Microsoft Excel Patient Assessment Medical Billing Documentation Metrics Telephone Skills Insurance Patient Registration Demographics Durable Medical Equipment Equipment Maintenance/Repair Order Processing Scripting (Scripting Languages) Truck Driver Delivery Driving Shipping/Receiving Order Picking/Packing Transportation Routing Brokerage HONORS & AWARDS
Working as a Customer Service Representative for Aetna's Specialty Pharmacy in Orlando, The ability to excel in a fast paced environment with a high volume of daily calls. We are responsible for providing outstanding customer service on every call, whe...
Administrative. Cash handling duties, scheduling appointments, billing, customer service, order entry, inventory control, problem resolution
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate