Customer Service Account Manager
Resume:
Kathleen Costigan
Customer Service, Brand Ambassador and Sales Executive
Quincy, MA 02169
*****************@*****.***
Experienced Professional
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
BJ's Wholesale Club - Quincy, MA
March 2018 to 2023
Fully certified in all aspects of food handling. The primary purpose of this position is to support and
represent in a professional way product and food demonstrations. I interact well directly with the public.
I have extensive customer service skills, my communication skills both written and verbal are extensive.
My experience in every position I've have been successful with problem resolution, event coordination.
I'm proficient and effective and for those reasons trained others and a team leader.
Administrative Assistant
A1 tank - Babylon, NY
2012 to 2017
Independently and unsupervised successfully managed task priorities, implemented customer service
protocols, tools to create marketing material, new hire implementation and all clerical duties including
preparing customer proposals, responding to customer inquiries, answering phones, maintain customer
base, strong computer skills. Excellent communication both written and verbal.
Office Manager/Account Manager
Sierra Dental Care - Weymouth, MA
2006 to 2011
Preformed all Front Desk responsibilities including answering phones and scheduling appointments,
creating patient charts, insurance verification. I successfully helped patients obtain financing for cosmetic
dental work that insurance will not pay for. I implemented financing solutions for finding patients
multiple financing solutions. Guided patients with following the treatment plan to completion. Worked
directly with dentists, pharmacy staff, dental laboratories, dental assistants and single point of contact
for patients.
National, Major, Key Account Manager, Sales Trainer
CLEC TELECOM SALES VAIRED CLECS - New England, ND
1988 to 2003
My professional first career began working in the telecom industry after the deregulation of long distance
but before the break-up of the baby bells. Achieved Presidents Club within 4 months in my 1st year
in this industry and every year thereafter. I developed my technical knowledge as it became available.
Educated business customers about deregulation and competition bringing new and innovative products
and service to the marketplace. The new technology provided solutions that were not to not yet realized
at the time bringing the industry to where we are now. I developed tools for implementing all products
and services into the clients and custom tailored solutions based on customer's needs.
Provided a full turn key solution for all IT, servers, web hosting, server colocation, DNS, IP protocols.
Provided all forms of transport services to provide bandwidth services such as a T1, Ethernet, ATM, DS3,
pots or landlines. Proven success in creating specific solutions for individual customers needs through
actively seeking ways to increase productivity, allocate telecom costs, ease of use and training. I primarily
worked with startup companies and eventually became a National Sales Trainor for Southwestern Bell. As
a National & Key Account Manager I was often called on to come in assist less seasoned representatives
to ensure majornbusiness account are acquired.
Education
Bachelor's degree in Business
Quincy College - Quincy, MA
September 1984 to June 1989
Skills
• Data collection
• Event marketing
• Sales
• Food service
• Communication skills
• Product demos
• Customer service
• Public speaking
• Marketing
• Social media management
• Branding
• Event Planning
• Presentation Skills
• Public Relations
• Hospitality
• POS
• Retail sales
• Attention to detail
• Proven Sales Experience
• Excellent Customer Service and Support
• Time management
• Google Docs
• Google Suite
• Customer service
• Social media management
• Sales
• Events management
• Salesforce
• Product demos
• Microsoft Access
• Telecommunication
• Cash register
• Banking
• Food handling
• Medical terminology
• Public speaking
• Marketing
• Computer skills
• Management
• Presentation skills
• Cash handling
• Restaurant experience
• Branding
• Data collection
• Organizational skills
• Communication skills
• Public relations
• Bartending
• Serving
• Food safety
• Project Management
• Direct marketing
• Food service
• Basic math
• Typing
• Event planning
• Project management
• Merchandising
• Door-to-door
• Canvassing
• Writing Skills
• Supervising experience
• Microsoft Office
• Research
• Leadership
• Fundraising
• Administrative Experience
• Email Marketing
• Microsoft Word
• Email marketing
• Digital Marketing
• Employee relations
• Team management
• Microsoft Powerpoint
• Microsoft Excel
• English
• Negotiation
• Strategic planning
• Computer literacy
• Math
• Medical administrative support
• Administrative experience
• Writing skills
• Video editing
• Social media marketing
• Wireless sales
• Inside sales
• Customer relationship management
• First aid
• Security
• Banquet experience
• Front desk
• Shipping & receiving
• Adobe Creative Suite
• Adobe Acrobat
• Adobe InDesign
• Relationship management
• Event marketing
• Analysis skills
• Training & development
• Interviewing
• Computer hardware
• Recruiting
• Adobe Illustrator
• Adobe Photoshop
• Dental office experience
• Filing
• Microsoft Outlook
• Graphic Design
• Office management
• Business development
• Digital marketing
• DNS
• Ethernet
• Conflict management
Certifications and Licenses
Food Handler Certification
April 2015 to Present
Passenger Endorsement
Driver's License
CPR Certification
Bartender License
Assessments
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity
Full results: Proficient
Front desk agent (hotel) — Proficient
August 2022
Selecting hotel rooms based on requests and identifying errors in hotel data
Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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